Love Wellness offers a range of subscription products focused on women's health, including vaginal health, gut health, hormone health, and beauty products like probiotics, cleansers, and supplements. Customers can subscribe and get regular deliveries of these products with the ability to manage their subscription via text, such as swapping flavors, skipping orders, or updating billing info. The subscriptions are billed automatically on a recurring basis until canceled. This is likely why someone might see regular charges from Love Wellness on their billing statement.
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Cancelling a subscription with Love Wellness can be done easily online in the account settings or by emailing customer service. It does not require navigating complex processes or waiting periods, but since it cannot be done via social media and requires at least 24 hours notice before renewal, it is not the absolute easiest.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Love Wellness subscription.
How to Cancel Love Wellness: Step by Step
If you purchased through Love Wellness directly:
- Log in to your account on lovewellness.com.
- Go to Account Settings.
- Select Manage Subscriptions.
- Choose the subscription you wish to cancel.
- Click on Cancel Subscription and follow prompts to confirm cancellation.
If you purchased through SMS:
- Wait for a reminder text about your upcoming order.
- Reply with 'Modify Order'.
- Reply with '2' to select the option to skip your upcoming order.
- Confirm your decision by replying 'yes' to the confirmation message.
If you purchased through email:
- Compose an email to contact@lovewellness.com.
- In the subject line, write Request to Cancel Subscription.
- Include your account details and request cancellation in the email body.
- Send the email and await confirmation of cancellation.
If you need assistance, here's how you can get in touch with Love Wellness's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Love Wellness Refund
- Be polite but firm: Clearly state your issues such as product defects, wrong charges, or unsatisfactory results.
- Email the Customer Experience team at contact@lovewellness.com or support@lovewellness.com between 9:30am and 5:30pm ET for cancellations and refund requests.
- Provide complete order and subscription details in your cancellation email to help locate your account quickly.
- Document all communications, including screenshots and purchase copies, to have evidence if escalation is needed.
- Ask to escalate to a supervisor or manager if the initial customer service response is unhelpful.
- Mention consumer protection laws or Better Business Bureau to encourage faster responses and resolution.
- Contact customer service promptly after noticing an issue or for cancellation to avoid continued charges.
- Insist on refunding to the original payment method to prevent delays; if not possible, negotiate store credit.
- Use social media or public forums to publicly share your experience if your refund or cancellation requests are ignored. This can sometimes prompt faster action.
- Be persistent but professional: Follow up regularly with clear communication until your cancellation is confirmed.
- Be aware of timing rules: Refunds and returns are typically for unopened, unused products within 30 days of delivery; shipping charges are not refunded.
Why Do People Request Refunds from Love Wellness
- Product not received - Customers report not receiving their orders and request refunds or replacements.
- Product dissatisfaction - Some customers experience dissatisfaction with the product's effectiveness or results.
- Allergic reactions or adverse effects - Some users report negative body reactions after using the products.
- Damaged or defective products - Refunds requested for products that arrive damaged or defective if reported within the required timeframe.
- Change of mind or no longer wanting the product - Some customers decide to return products unopened and unused within the return window.
- Shipping and delivery issues - Complaints arise from delayed or lost shipments.
- Customer service dissatisfaction - Customers request refunds after poor experiences with customer support or denied refund requests.
- Non-refundable items confusion - Some refunds are denied due to items being final sale or non-returnable, causing refund requests to be made.
Love Wellness Refund Script
Script
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Dear Love Wellness, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Love Wellness Refund Policy
Love Wellness subscriptions continue until you cancel them, which can be done anytime online in your account settings or by emailing them. Changes or cancellations must be made at least 24 hours before the next renewal date to affect the upcoming order. They reserve the right to cancel subscriptions anytime and do not accept cancellations via social media.
The Easiest Way to Get a Love Wellness Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Love Wellness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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