Lululemon Athletica offers a free Essential Membership that gives you cool perks like early access to new products, free hemming, and even some free Peloton classes through their app. You can shop online or in-store and they also offer services like personal shopping appointments and virtual styling help. If you shop online, they let you pay in installments with services like Afterpay or Klarna. So if you're seeing charges from them, it might be from purchases or membership-related order benefits, but the membership itself is free.
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Cancelling a Lululemon Mirror subscription is straightforward if you call their customer support or use email/chat options, but it requires providing specific account details and confirming cancellation. The process is not overly complex but involves some steps and a waiting period until the end of the billing cycle, making it moderately easy for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Lululemon Athletica subscription.
How to Cancel Lululemon Athletica: Step by Step
If you purchased through Lululemon.com:
- Log in to your account on the Lululemon website.
- Navigate to Account Settings or the specific program's page you wish to cancel.
- Look for the Cancel or Unsubscribe option.
- Follow the prompts to complete the cancellation process.
- If you need additional help, contact Lululemon customer support for assistance.
If you need assistance, here's how you can get in touch with Lululemon Athletica's support team.
Tips and Tricks for Getting a Lululemon Athletica Refund
- Call the Guest Experience Center (GEC) directly rather than using chat, as calls have higher success and chats can take too long or be ignored.
- Contact customer service multiple times—via email, phone, or even texting—especially immediately within the narrow cancellation window (often 60 minutes).
- If cancellation within the allowed window is missed, rely on return and refund processes after receiving the order instead of trying to cancel mid-process.
- For Lululemon Studio Mirror subscriptions, know that auto-renew cannot be turned off until after a 12-month commitment. Disputes may require escalation with customer service and patience waiting for refunds.
- Attempt to hold FedEx deliveries at a local point and never pick up the package to force a return and refund as a workaround to cancellation issues.
- Use firm but polite language and escalate politely if initial customer service responses are unhelpful—insist on speaking to supervisors or higher-level reps if needed.
- Do not rely on the website alone for cancellation since cancellation buttons may not be available for US customers; manual intervention is necessary.
- Remove or change credit card information is often not possible on accounts, so monitor statements carefully for any unauthorized charges.
- If trying to cancel orders, act quickly; orders placed over 60 minutes ago are typically final, though exceptions may sometimes be made.
- Be prepared for delays in refunds (up to 10 days reported) and maintain documentation of all communication.
Why Do People Request Refunds from Lululemon Athletica
- Not using the service enough leading to perceived lack of value
- Budgeting and cost concerns prompting cancellation to save money
- Switching to another fitness program or subscription service
- Travel or relocation affecting ability to use the membership
- Ending a trial or gifted subscription period without continuing
- Issues with commitment terms such as auto-renewal policies
- Device ownership concerns related to hardware tied to the subscription (e.g., Lululemon Mirror)
- No partial refunds policy leading to dissatisfaction if cancelling early
Lululemon Athletica Refund Script
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Dear Lululemon Athletica, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Lululemon Athletica Refund Policy
Lululemon's Mirror subscription costs $39/month with a typical 12-month commitment. Cancellation requires contacting customer support via phone, email, or live chat at least 2–3 days before the next billing cycle to avoid future charges, but canceling early may incur fees. After cancellation, the subscription remains active until the current billing period ends, with no partial refunds, and the device functions are highly limited without an active subscription.
The Easiest Way to Get a Lululemon Athletica Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Lululemon Athletica—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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