Mailchimp is a company that helps you with marketing your business by sending personalized emails, creating websites, managing social media, and more. They offer tools like email marketing, SMS marketing, and even AI assistants to help you reach and grow your audience. You might get billed by Mailchimp if you sign up for one of their paid plans after a 14-day free trial, or if you buy email or SMS credits to send messages. They also have flexible payment options and remind you before charging you when the free trial ends, so you always know what you're paying for.
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The process to cancel a Mailchimp subscription is straightforward with clear steps outlined in the account settings, requiring navigating to 'Account & billing', managing the plan, and confirming deletion with a password and confirmation text. While it is not instant, it does not involve complex steps or waiting periods, making it relatively easy for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Mailchimp subscription.
How to Cancel Mailchimp: Step by Step
If you purchased through Mailchimp directly:
- Log in to your Mailchimp account.
- Click on your profile icon in the bottom left corner.
- Select Account & billing from the menu.
- Click on Manage my plan.
- To pause your account:
- Click Pause my plan.
- Follow the prompts to confirm the pause.
- To permanently delete your account:
- Backup your data.
- Click Delete my account.
- Confirm your identity if prompted.
- Click to permanently delete your account.
If you purchased through Apple App Store:
- Open the Settings app on your device.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap on the Mailchimp subscription.
- Tap Cancel Subscription at the bottom.
- Confirm cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find the Mailchimp subscription.
- Tap Cancel Subscription.
- Follow the prompts to confirm cancellation.
If you need assistance, here's how you can get in touch with Mailchimp's support team.
Email
The email is not available.
Tips and Tricks for Getting a Mailchimp Refund
- Contact billing quickly via Help & Support in your account to increase refund chances.
- Notify Mailchimp before sending emails to strengthen refund requests.
- Use multiple contact methods like email, chat, and phone to escalate if initial attempts fail.
- Cancel during free trials promptly to avoid charges.
- Pause your plan first if unsure, to stop billing temporarily as a softer step.
- Clearly state your reason for cancellation to avoid promotional holdbacks.
- Escalate politely but firmly if cancellation support is unresponsive.
- Document all communication to use as leverage if disputes arise.
- Try cancellation during business hours for quicker support responses.
Why Do People Request Refunds from Mailchimp
- Increasing pricing over time, often significantly raising the cost for users.
- Charging by audience size including inactive and unsubscribed contacts, leading to inflated costs.
- User interface changes that frustrate users, such as replacing major functions with icons that need memorization.
- Poor user experience with slow responsiveness and forced updates due to cloud-based software constraints.
- Billing unfairness for contacts that users are legally required to keep but do not engage with.
- Restrictive content policies and Mailchimp's right to block emails at their sole discretion, impacting users' freedom of speech.
- Shift away from being primarily an email marketing service to a broader CRM platform, which some users do not want.
- Cost increase due to audience maintenance required by GDPR and other compliance rules, even if the audience is not active.
- Lack of needed features despite price increases leading users to seek other platforms.
- Frustration with managing unsubscribed and inactive contacts who still count toward billing.
Mailchimp Refund Script
Script
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Dear Mailchimp, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Mailchimp Refund Policy
Mailchimp allows users to either pause or permanently delete their plan. Pausing a plan stops billing and retains account data for future use, with a limit of two pauses every 12 months, and billing ends at the current cycle's end upon pausing. Permanently deleting an account removes all data and cannot be undone, requiring any outstanding balance to be cleared before deletion.
The Easiest Way to Get a Mailchimp Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Mailchimp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
PAYPAL INST XFER MAILCHIMP WEB ID: PAYPALSI77 POS Signature Purchase / Mailchimp
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.