The Ultimate Step by Step Guide to Cancelling a MailerLite Subscription or Membership (mailerlite.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
MailerLite is a company that helps you connect with your audience through email marketing. They offer easy-to-use tools to send newsletters, grow your subscriber list, and even sell digital products like e-books. If you see charges from MailerLite, it could be because you're paying for a subscription to their service, such as setting up paid newsletter subscriptions or using it to boost sales for your online store. They also handle payment processing to make managing those subscriptions simple.
The cancellation process is straightforward and can be done directly from the account settings under plan and billing by clicking 'Cancel subscription' and following the prompts. The steps are clearly outlined and do not require contacting support or complex actions, making it easy for consumers to cancel.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a MailerLite subscription.
How to Cancel MailerLite: Step by Step
If you purchased through MailerLite:
Go to Account settings.
Navigate to Plan and billing.
Click Cancel subscription.
Follow the prompts to confirm your cancellation.
How to Contact MailerLite
If you need assistance, here's how you can get in touch with MailerLite's support team.
Be persistent and polite: Users report success after repeated, calm follow-ups via email and chat support.
Cancel manually through your account dashboard: This is often the only surefire way to stop billing if support is unresponsive.
Use clear, direct language: State you want to cancel immediately and stop all charges. Include account details for quicker processing.
Time your cancellation request: Submit right before the billing cycle renews to avoid an unwanted charge for the next cycle.
Escalate by mentioning complaints or chargebacks: If ignored, hint at filing a chargeback with your bank to pressure support.
Document all communications: Keep screenshots or copies of emails/chat to strengthen your case if disputes arise.
If locked out of account, contact support with identification info: Some users had to verify identity repeatedly before regaining access to cancel.
Avoid using payment method auto-cancellation first: Some report that payment provider cancellations don't always stop MailerLite billing correctly.
Prepare for no refund stance: MailerLite often refuses refunds, so aim to stop the subscription before billing, not after.
Why Do People Request Refunds from MailerLite
Onboarding glitches causing difficulties in account authentication.
Account lockouts without clear reasons, combined with inaccessible customer support when locked out.
Problems with custom fields and dynamic content blocks leading to emails missing subscriber information.
Poor customer support, including blaming users, lack of timely responses, refusal to communicate via email, and no clear resolutions or follow-ups.
Service not functioning as expected, resulting in frustrated users requesting refunds that are refused.
Price increases that can cause dissatisfaction.
Sending too many emails which annoy subscribers.
Receiving irrelevant content in emails that does not match subscribers' interests.
Emails that look like spam causing distrust or annoyance.
Subscribers unaware they subscribed to the service initially.
Change in personal circumstances such as moving, changing jobs, or country making the subscription unnecessary.
MailerLite Refund Script
Script
Copy
Dear MailerLite, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
MailerLite Refund Policy
MailerLite's subscription cancellation policy states that once you cancel your subscription, your account automatically downgrades to the Free plan after the current billing cycle ends, and you will not be charged again. The Free plan has feature limitations, supports up to 1,000 active subscribers, and restricts monthly email sends to 12,000; all your data remains intact, but some advanced features may be disabled. You can cancel anytime in Account Settings under Plan and billing and can upgrade again later to regain premium features and higher limits.
The Easiest Way to Get a MailerLite Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MailerLite—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
MailerLite allows you to cancel your subscription at any time from the Plan and Billing section in your account settings, and your subscription will continue until the end of the current billing cycle before downgrading to the free plan. However, be aware that the free plan has significant limitations, such as fewer features, limited email sending, and a cap on active subscribers, which might impact your usage if you rely on premium features. There are no lock-in contracts, early cancellation fees, or automatic renewals with penalties, but refunds are generally not given except in cases where MailerLite terminates services without cause during a prepaid year, and cancellation right after billing will not result in refunds either.
Onboarding glitches causing difficulties in account authentication.
Account lockouts without clear reasons, combined with inaccessible customer support when locked out.
Problems with custom fields and dynamic content blocks leading to emails missing subscriber information.
Poor customer support, including blaming users, lack of timely responses, refusal to communicate via email, and no clear resolutions or follow-ups.
Service not functioning as expected, resulting in frustrated users requesting refunds that are refused.
Price increases that can cause dissatisfaction.
Sending too many emails which annoy subscribers.
Receiving irrelevant content in emails that does not match subscribers' interests.
Emails that look like spam causing distrust or annoyance.
Subscribers unaware they subscribed to the service initially.
Change in personal circumstances such as moving, changing jobs, or country making the subscription unnecessary.
Account login details (email address and password)
Access to Account Settings (Plan and billing section)
Subscription type (monthly/annual; current plan info)
Access level (admin privileges) (only admins can cancel certain plans or delete accounts)
Confirmation of cancellation (may require responding to prompts to finalize the process)
Awareness of active subscriber limits (required if downgrading to Free plan)
Associated payment information (for reference or verification, if queried by support)
Email address used for account registration (needed when contacting support)
User's name/account name (for support requests)
Knowledge of renewal dates (for annual plans or avoiding auto-renewal)
Before cancelling your MailerLite subscription, be aware that your account will automatically downgrade to the Free plan after your current billing cycle ends, and you won't be charged again. The Free plan has limitations, such as losing access to premium templates, some automation features, and advanced reporting. Also, only one user is allowed on the Free plan, so any additional users will be removed. You can keep your data intact, including subscribers and campaigns, but access to some features and historical data may be limited. The Free plan also limits you to 1,000 active subscribers and 12,000 emails per month, with possible restrictions if your subscriber count exceeds that. You can cancel in Account settings under Plan and billing, and you have the option to upgrade later to regain premium features and higher limits.
MailerLite's subscription cancellation policy states that once you cancel your subscription, your account automatically downgrades to the Free plan after the current billing cycle ends, and you will not be charged again. The Free plan has feature limitations, supports up to 1,000 active subscribers, and restricts monthly email sends to 12,000; all your data remains intact, but some advanced features may be disabled. You can cancel anytime in Account Settings under Plan and billing and can upgrade again later to regain premium features and higher limits.
To cancel your MailerLite subscription, you will need to log into your account, which requires your password. Then you can go to Account settings, navigate to Plan and billing, and click Cancel subscription to follow the prompts for cancellation. If you don't remember your password, you can reset it using this link: https://accounts.mailerlite.com/forgot-password. This ensures that only authenticated users can cancel subscriptions for security reasons.
We've actually written a step by step guide on how to get a refund from MailerLite. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MailerLite subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MailerLite account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MailerLite online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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