MailerLite is a company that helps you connect with your audience through email marketing. They offer easy-to-use tools to send newsletters, grow your subscriber list, and even sell digital products like e-books. If you see charges from MailerLite, it could be because you're paying for a subscription to their service, such as setting up paid newsletter subscriptions or using it to boost sales for your online store. They also handle payment processing to make managing those subscriptions simple.
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The cancellation process is straightforward and can be done directly from the account settings under plan and billing by clicking 'Cancel subscription' and following the prompts. The steps are clearly outlined and do not require contacting support or complex actions, making it easy for consumers to cancel.
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How to Cancel MailerLite: Step by Step
If you purchased through MailerLite:
- Go to Account settings.
- Navigate to Plan and billing.
- Click Cancel subscription.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling MailerLite
- Be persistent and polite: Users report success after repeated, calm follow-ups via email and chat support.
- Cancel manually through your account dashboard: This is often the only surefire way to stop billing if support is unresponsive.
- Use clear, direct language: State you want to cancel immediately and stop all charges. Include account details for quicker processing.
- Time your cancellation request: Submit right before the billing cycle renews to avoid an unwanted charge for the next cycle.
- Escalate by mentioning complaints or chargebacks: If ignored, hint at filing a chargeback with your bank to pressure support.
- Document all communications: Keep screenshots or copies of emails/chat to strengthen your case if disputes arise.
- If locked out of account, contact support with identification info: Some users had to verify identity repeatedly before regaining access to cancel.
- Avoid using payment method auto-cancellation first: Some report that payment provider cancellations don't always stop MailerLite billing correctly.
- Prepare for no refund stance: MailerLite often refuses refunds, so aim to stop the subscription before billing, not after.
MailerLite Customer Service Info
If you need assistance, here's how you can get in touch with MailerLite's support team.
Cancel MailerLite Script
Script
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Dear MailerLite Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my business strategy, I no longer require the services that MailerLite provides at this time.
I appreciate the functionality and support your platform has offered, but I believe it is best for my current needs to discontinue my account. Please confirm my subscription cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
MailerLite's subscription cancellation policy states that once you cancel your subscription, your account automatically downgrades to the Free plan after the current billing cycle ends, and you will not be charged again. The Free plan has feature limitations, supports up to 1,000 active subscribers, and restricts monthly email sends to 12,000; all your data remains intact, but some advanced features may be disabled. You can cancel anytime in Account Settings under Plan and billing and can upgrade again later to regain premium features and higher limits.
To cancel your MailerLite subscription, you will need to log into your account, which requires your password. Then you can go to Account settings, navigate to Plan and billing, and click Cancel subscription to follow the prompts for cancellation. If you don't remember your password, you can reset it using this link: https://accounts.mailerlite.com/forgot-password. This ensures that only authenticated users can cancel subscriptions for security reasons.
- Onboarding glitches causing difficulties in account authentication.
- Account lockouts without clear reasons, combined with inaccessible customer support when locked out.
- Problems with custom fields and dynamic content blocks leading to emails missing subscriber information.
- Poor customer support, including blaming users, lack of timely responses, refusal to communicate via email, and no clear resolutions or follow-ups.
- Service not functioning as expected, resulting in frustrated users requesting refunds that are refused.
- Price increases that can cause dissatisfaction.
- Sending too many emails which annoy subscribers.
- Receiving irrelevant content in emails that does not match subscribers' interests.
- Emails that look like spam causing distrust or annoyance.
- Subscribers unaware they subscribed to the service initially.
- Change in personal circumstances such as moving, changing jobs, or country making the subscription unnecessary.
MailerLite allows you to cancel your subscription at any time from the Plan and Billing section in your account settings, and your subscription will continue until the end of the current billing cycle before downgrading to the free plan. However, be aware that the free plan has significant limitations, such as fewer features, limited email sending, and a cap on active subscribers, which might impact your usage if you rely on premium features. There are no lock-in contracts, early cancellation fees, or automatic renewals with penalties, but refunds are generally not given except in cases where MailerLite terminates services without cause during a prepaid year, and cancellation right after billing will not result in refunds either.
Before cancelling your MailerLite subscription, be aware that your account will automatically downgrade to the Free plan after your current billing cycle ends, and you won't be charged again. The Free plan has limitations, such as losing access to premium templates, some automation features, and advanced reporting. Also, only one user is allowed on the Free plan, so any additional users will be removed. You can keep your data intact, including subscribers and campaigns, but access to some features and historical data may be limited. The Free plan also limits you to 1,000 active subscribers and 12,000 emails per month, with possible restrictions if your subscriber count exceeds that. You can cancel in Account settings under Plan and billing, and you have the option to upgrade later to regain premium features and higher limits.
- Account login details (email address and password)
- Access to Account Settings (Plan and billing section)
- Subscription type (monthly/annual; current plan info)
- Access level (admin privileges) (only admins can cancel certain plans or delete accounts)
- Confirmation of cancellation (may require responding to prompts to finalize the process)
- Awareness of active subscriber limits (required if downgrading to Free plan)
- Associated payment information (for reference or verification, if queried by support)
- Email address used for account registration (needed when contacting support)
- User's name/account name (for support requests)
- Knowledge of renewal dates (for annual plans or avoiding auto-renewal)
We've actually written a step by step guide on how to get a refund from MailerLite. Check it out!
The Easiest Way to Cancel MailerLite
If you’re frustrated trying to cancel your subscription, membership, or bill from MailerLite—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to MailerLite?
MAILERLITE, MAILERLITE.COM, MAILERLITE*COM, MAILERLITE SUBSCRIPTION, MAILERLITE INVOICE, MAILERLITE PAYMENT, MAILERLITE BILLING
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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