The Ultimate Step by Step Guide to Cancelling a Marriott Bonvoy Subscription or Membership (joinmarriottbonvoy.com)
By
Bella K.
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Published
August 20, 2025
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Updated
August 21, 2025
Marriott Bonvoy is a rewards program that lets you earn points when you stay at Marriott hotels or use their services, like dining and spa treatments. You can join for free and enjoy perks like discounts, free nights, and exclusive offers. If you see a charge from them, it might be for a hotel stay or a membership fee if you signed up. It's a great way to save money while traveling!
Cancelling a Marriott Bonvoy membership is relatively straightforward but requires navigating their website or contacting customer service. While the process is not overly complicated, it may take some time to find the necessary information and complete the cancellation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Marriott Bonvoy subscription.
How to Cancel Marriott Bonvoy: Step by Step
If you purchased through the Marriott Bonvoy website:
Tips and Tricks for Getting a Marriott Bonvoy Refund
Document Everything: Keep records of all communications with Marriott, including dates, times, and names of representatives.
Use the App: Some users have found success cancelling through the Marriott app rather than calling customer service.
Time It Right: Call during off-peak hours, such as mid-mornings, to reduce wait times and get more attentive service.
Be Polite but Firm: Use courteous language but be clear about your intention to cancel; assertiveness can often lead to better outcomes.
Request a Supervisor: If the first representative is unhelpful, politely ask to escalate the matter to a supervisor.
Leverage Loyalty: Mention your loyalty to the brand; sometimes representatives are willing to offer special concessions to long-time customers.
Explain Your Reasons: Sharing specific reasons for cancelling may prompt customer service to offer tailored solutions that could keep you as a member.
Ask About Waiving Fees: Inquire if any cancellation fees can be waived, especially if you have had a positive membership history.
Use Social Media: Post your issue publicly on platforms like Twitter; companies often respond faster to public complaints.
Consider Timing for Discounts: If you’re considering cancelling because of costs, time your cancellation near promotional periods when rejoining might be beneficial.
Follow Up: After cancellation, follow up to ensure your account is fully closed and no further charges will occur.
Why Do People Request Refunds from Marriott Bonvoy
High membership fees that don't justify the benefits received.
Limited availability of accommodations during peak travel times.
Unsatisfactory customer service experiences.
Better rewards programs offered by competitors.
Changes in personal circumstances such as financial constraints or lifestyle changes.
Complicated point redemption process making it hard to use accrued points.
Frequent travel not aligning with Marriott properties.
Lack of transparency regarding expiration of points.
Disappointment with hotel quality or cleanliness standards.
Preference for boutique or independent hotels over large chains.
Changing travel preferences towards alternative accommodations like short-term rentals.
Marriott Bonvoy Refund Script
Script
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Dear Marriott Bonvoy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Marriott Bonvoy Refund Policy
Marriott Bonvoy membership is free to join and can be canceled at any time without fees. Members may lose their accumulated points if their account remains inactive for 24 months, but the cancellation of the membership itself doesn't incur charges.
The Easiest Way to Get a Marriott Bonvoy Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Marriott Bonvoy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
While Marriott Bonvoy memberships can generally be cancelled at any time, be cautious of potential promotional offers or statuses tied to accumulated points that might create a perception of loss if you cancel. Additionally, check for any specific terms that may involve fees or conditions, as you might find it more complex than expected to fully disengage from obligations tied to certain membership tiers or rewards.
High membership fees that don't justify the benefits received.
Limited availability of accommodations during peak travel times.
Unsatisfactory customer service experiences.
Better rewards programs offered by competitors.
Changes in personal circumstances such as financial constraints or lifestyle changes.
Complicated point redemption process making it hard to use accrued points.
Frequent travel not aligning with Marriott properties.
Lack of transparency regarding expiration of points.
Disappointment with hotel quality or cleanliness standards.
Preference for boutique or independent hotels over large chains.
Changing travel preferences towards alternative accommodations like short-term rentals.
Account Number associated with the subscription
Email Address linked to the account
Phone Number used for the account
Membership Level (if applicable)
Date of Subscription initiation
Cancellation Reason (optional)
Credit Card Information (for potential refunds)
Authorization Code (if applicable)
Additional Verification Information (like security questions)
Before cancelling your Marriott Bonvoy membership, be aware that you will lose access to exclusive member rates, points accumulation for free nights, and benefits like room upgrades and late check-out. Additionally, any unused points may expire if your account is inactive for 24 months, so consider using them before cancelling. Review the specific cancellation policy to understand any potential fees or notice periods required. Finally, check if there are ongoing promotions or personal benefits that might be worth keeping your membership for.
Marriott Bonvoy membership is free to join and can be canceled at any time without fees. Members may lose their accumulated points if their account remains inactive for 24 months, but the cancellation of the membership itself doesn't incur charges.
To cancel your Marriott Bonvoy subscription, you will need your password to access your account. If you can't remember it, you can reset your password by visiting this link: [Reset Password](https://www.joinmarriottbonvoy.com/sign-in/reset-password). If you prefer, you can also contact customer support for assistance.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Marriott Bonvoy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Marriott Bonvoy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Marriott Bonvoy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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