Mate.academy offers coding courses with two main study options: Full-time and Flexible. With Full-time, you don’t pay anything upfront; instead, you start paying 12% of your salary for 36 months only after you get a tech job. If you don’t find a job, you don’t pay anything. The Flexible option lets you pay upfront or in monthly installments, and if you don’t get a job within 16 weeks of searching with their help, you can get your money back. They also provide career support and mentor guidance to help you succeed.
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The cancellation process is straightforward and clearly laid out with just a few clicks in the app settings, making it very easy for a consumer to cancel a subscription.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a mate subscription.
How to Cancel mate: Step by Step
If you purchased through Mate Academy:
- Open the Mate application.
- Go to Settings by clicking the gear icon.
- Click on Cancel subscription.
- Confirm your cancellation by clicking Cancel subscription on the page that opens.
If you need assistance, here's how you can get in touch with mate's support team.
Tips and Tricks for Getting a mate Refund
- Choose "too expensive" as your cancellation reason to trigger strong retention offers, sometimes up to half price or free months.
- Don't give detailed reasons; keep it simple and firm to avoid counteroffers that complicate cancellation.
- Be persistent and patient, especially if dealing with customer retention specialists.
- Cancel just before the billing cycle ends to avoid being charged for the next period.
- Start the cancellation process even if you don't plan to cancel to discover potential offers and better understand your usage.
- Ask for confirmation emails or screenshots after cancelling to ensure your request was processed.
- If online cancellation fails, call customer service and clearly state that you want to cancel effective immediately at the end of the current billing period.
- Use firm language and avoid negotiation if you just want to cancel—sometimes saying "I do not want to continue the service" is straightforward and effective.
- Keep track of the communication and escalation paths, including asking for supervisors if needed to finalize the cancellation.
- Be aware some companies try to complicate cancellation with extra steps; insist politely but firmly that you want to cancel now.
- Cycle subscriptions where possible—cancel and resubscribe when it is financially beneficial without loyalty programs.
- For physical item subscriptions, consider buying as needed instead of subscribing to avoid hassle cancelling later.
Why Do People Request Refunds from mate
- Unexpected price increases
- Not seeing enough value in the product
- Subscription auto-renewal after free trial ends
- Poor customer service or support
- Not using the product enough
- Confusing or unclear billing
- Subscription tiers too confusing
- Difficulty contacting support
- Lack of emotional connection to the brand
- Negative customer experience
- Lack of integrations with other tools
mate Refund Script
Script
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Dear mate, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
mate Refund Policy
Mate Academy offers two main course formats with distinct payment and cancellation policies: For the full-time course, students study for free and only pay 12% of their salary for 3 years after securing a tech job; if no job is found, no payment is required. For the flexible course, students pay upfront and receive lifetime access, with a job guarantee refund policy—if graduates actively search for a job with Mate Academy's support for 16 weeks post-course and receive no job offers, they are eligible for a full refund.
The Easiest Way to Get a mate Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from mate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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