Mentavi Inc provides mental health services that include a quick Mental Wellness Snapshot for $29, which gives you a mental health score and access for a whole year. They also offer a Diagnostic Evaluation for $189, which is a one-time session reviewed by a psychologist to help diagnose any issues. For ongoing care, they have treatment options like therapy, coaching, and medication, with prices ranging from $99 to $220 per session. So, if you see charges from Mentavi, it's likely for one of these mental health services, either a snapshot, an evaluation, or treatment appointments.
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Mentavi Inc requires at least 24 hours notice to cancel therapy sessions, with a potential cancellation fee if late. There is no clear, straightforward self-service cancellation option visible online, and refunds are at their discretion, which suggests moderate difficulty and some delay in processing cancellations.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Mentavi Inc subscription.
How to Cancel Mentavi Inc: Step by Step
If you purchased through mentavi.com:
- Visit the Mentavi website at mentavi.com.
- Log in to your account using your credentials.
- Navigate to the 'Account' or 'Subscriptions' section in your account settings.
- Select the subscription you wish to cancel.
- Look for an option to 'Cancel Subscription' and click it.
- Follow the prompts to complete the cancellation process, ensuring you confirm your choice if prompted.
If you purchased through a third-party payment service:
- Log in to the platform where you set up your subscription (e.g., PayPal).
- Find the 'Payments' or 'Subscriptions' section.
- Locate Mentavi in your list of subscriptions.
- Select the option to cancel the subscription.
If you need assistance, here's how you can get in touch with Mentavi Inc's support team.
Tips and Tricks for Getting a Mentavi Inc Refund
- Be persistent and patient: Users report needing to follow up multiple times before cancellation goes through.
- Use clear, firm language: State you want to cancel immediately and do not wish to be charged further.
- Document all communication: Keep records of chats, emails, and calls as proof if needed for disputes.
- Time your cancellation: Cancel well before the next billing cycle to avoid being charged again.
- Ask directly for confirmation: Request written confirmation of the cancellation from a representative.
- Escalate when necessary: If initial representatives are unhelpful, ask to speak to a supervisor or a higher authority within the company.
- Use multiple contact methods: Try email, phone, or live chat to see which yields results faster.
- Beware of refunds policy tricks: Users have noted refunds are often forfeited after viewing results or assessments.
Why Do People Request Refunds from Mentavi Inc
- Misleading and predatory service claims: Customers believed the initial $179 assessment included a diagnosis but found out an additional $199 payment was needed for the diagnosis meeting.
- Non-disclosure of additional costs: Customers were not informed upfront about having to pay extra for a one-on-one clinician meeting before payment.
- Denying refunds despite dissatisfaction: Refund requests were denied due to a strict no-refund policy.
- Incomplete assessment results: Assessments did not result in a formal diagnosis, only listing unspecified conditions without actionable outcomes.
- Pressure into additional treatments: Customers felt medical recommendations pushed unnecessary extra treatments costing more money.
- Lack of medication assistance: Even after diagnosis, customers reported not receiving help with medication.
- Allegations of fraud and exploitation: Customers alleged the company engaged in fraudulent behavior and took advantage of telehealth services.
- Disputes over pricing transparency: The website either obscured or revealed critical pricing information only after payment.
- Deceptive business practices: Complaints centered on perceived deceptive tactics in service delivery and pricing.
Mentavi Inc Refund Script
Script
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Dear Mentavi Inc, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Mentavi Inc Refund Policy
Mentavi Inc's cancellation policy states that all purchases, including memberships or subscriptions, are final and non-refundable once payment is made and access has been granted. Refund requests are reviewed case-by-case and generally not granted, especially if the user discontinues use or does not receive the expected diagnosis. Users may stop care at any time but refunds are not guaranteed.
The Easiest Way to Get a Mentavi Inc Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Mentavi Inc—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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