The Ultimate Step by Step Guide to Cancelling a Mentavi Inc Subscription or Membership (mentavi.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
Mentavi Inc provides mental health services that include a quick Mental Wellness Snapshot for $29, which gives you a mental health score and access for a whole year. They also offer a Diagnostic Evaluation for $189, which is a one-time session reviewed by a psychologist to help diagnose any issues. For ongoing care, they have treatment options like therapy, coaching, and medication, with prices ranging from $99 to $220 per session. So, if you see charges from Mentavi, it's likely for one of these mental health services, either a snapshot, an evaluation, or treatment appointments.
Mentavi Inc requires at least 24 hours notice to cancel therapy sessions, with a potential cancellation fee if late. There is no clear, straightforward self-service cancellation option visible online, and refunds are at their discretion, which suggests moderate difficulty and some delay in processing cancellations.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Mentavi Inc subscription.
Be persistent and patient: Users report needing to follow up multiple times before cancellation goes through.
Use clear, firm language: State you want to cancel immediately and do not wish to be charged further.
Document all communication: Keep records of chats, emails, and calls as proof if needed for disputes.
Time your cancellation: Cancel well before the next billing cycle to avoid being charged again.
Ask directly for confirmation: Request written confirmation of the cancellation from a representative.
Escalate when necessary: If initial representatives are unhelpful, ask to speak to a supervisor or a higher authority within the company.
Use multiple contact methods: Try email, phone, or live chat to see which yields results faster.
Beware of refunds policy tricks: Users have noted refunds are often forfeited after viewing results or assessments.
Why Do People Request Refunds from Mentavi Inc
Misleading and predatory service claims: Customers believed the initial $179 assessment included a diagnosis but found out an additional $199 payment was needed for the diagnosis meeting.
Non-disclosure of additional costs: Customers were not informed upfront about having to pay extra for a one-on-one clinician meeting before payment.
Denying refunds despite dissatisfaction: Refund requests were denied due to a strict no-refund policy.
Incomplete assessment results: Assessments did not result in a formal diagnosis, only listing unspecified conditions without actionable outcomes.
Pressure into additional treatments: Customers felt medical recommendations pushed unnecessary extra treatments costing more money.
Lack of medication assistance: Even after diagnosis, customers reported not receiving help with medication.
Allegations of fraud and exploitation: Customers alleged the company engaged in fraudulent behavior and took advantage of telehealth services.
Disputes over pricing transparency: The website either obscured or revealed critical pricing information only after payment.
Deceptive business practices: Complaints centered on perceived deceptive tactics in service delivery and pricing.
Mentavi Inc Refund Script
Script
Copy
Dear Mentavi Inc, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Mentavi Inc Refund Policy
Mentavi Inc's cancellation policy states that all purchases, including memberships or subscriptions, are final and non-refundable once payment is made and access has been granted. Refund requests are reviewed case-by-case and generally not granted, especially if the user discontinues use or does not receive the expected diagnosis. Users may stop care at any time but refunds are not guaranteed.
The Easiest Way to Get a Mentavi Inc Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Mentavi Inc—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Mentavi Inc (Mentavi Health) has a no refund policy once payment is made and the diagnostic evaluation is granted access. Users have reported difficulties canceling or getting refunds, as payments are generally considered final and non-refundable. Additionally, there are complaints about obscure additional fees and no guarantees on medication prescriptions, which may feel like hidden costs or tricks. Users should be aware that once you pay for the service, you typically cannot cancel or get your money back, and there are no early cancellation refunds or leniency.
Misleading and predatory service claims: Customers believed the initial $179 assessment included a diagnosis but found out an additional $199 payment was needed for the diagnosis meeting.
Non-disclosure of additional costs: Customers were not informed upfront about having to pay extra for a one-on-one clinician meeting before payment.
Denying refunds despite dissatisfaction: Refund requests were denied due to a strict no-refund policy.
Incomplete assessment results: Assessments did not result in a formal diagnosis, only listing unspecified conditions without actionable outcomes.
Pressure into additional treatments: Customers felt medical recommendations pushed unnecessary extra treatments costing more money.
Lack of medication assistance: Even after diagnosis, customers reported not receiving help with medication.
Allegations of fraud and exploitation: Customers alleged the company engaged in fraudulent behavior and took advantage of telehealth services.
Disputes over pricing transparency: The website either obscured or revealed critical pricing information only after payment.
Deceptive business practices: Complaints centered on perceived deceptive tactics in service delivery and pricing.
Based on the search results, the specific information for canceling a Mentavi Inc subscription is not explicitly provided. However, typical details you might need include:
Account holder's name
Residence address
Email address associated with the account
A clear statement of intent to cancel or opt out
Ensure to check the company's terms or contact their customer support for precise cancellation steps.
Before cancelling your Mentavi Inc subscription, be aware that you will lose access to all premium content and features available through the subscription. This includes access to any personalized mental and emotional wellness tools, therapy sessions, or other exclusive services offered by Mentavi. Additionally, your conversation history or progress within the service may no longer be accessible after cancellation, so consider saving any important information beforehand. Also, review the refund policy carefully as refunds may not be granted once payment has been processed, especially for discharged patients.
Mentavi Inc's cancellation policy states that all purchases, including memberships or subscriptions, are final and non-refundable once payment is made and access has been granted. Refund requests are reviewed case-by-case and generally not granted, especially if the user discontinues use or does not receive the expected diagnosis. Users may stop care at any time but refunds are not guaranteed.
To cancel your subscription with Mentavi Inc, you will likely need your account password, as the login page requires a password to access your account where subscription management is typically handled. If you've forgotten your password, you can reset it using their password reset link here: https://admin.mentava.com/login/ (click 'Forgot Password?'). There is no publicly available information about phone support or unauthenticated chat support for cancellation that bypasses the password requirement.
We've actually written a step by step guide on how to get a refund from Mentavi Inc. Check it out!
The cancellation process typically takes about 24 hours to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Mentavi Inc subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Mentavi Inc account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Mentavi Inc online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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