The Ultimate Step by Step Guide to Cancelling a Momence Subscription or Membership (momence.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Momence helps businesses like studios and gyms manage memberships and subscriptions easily. They offer ways to create different types of memberships, including unlimited ones, limited uses, and free trials, plus easy upgrades and transfers between plans. Customers can book and pay for classes or appointments online or in-person, with options to save payment methods or set up payment plans. Basically, if you see a bill from Momence, it's likely for managing or using a membership, class, or service with a business using their platform.
Cancelling a subscription on Momence requires only a few steps in the user account interface; the user must navigate to Memberships, find their subscription, and click Cancel, including providing feedback which may require a minimum word count. However, the presence of some subscriptions with minimum billing cycles before allowing cancellation adds a minor level of complexity, but overall it is straightforward and user-friendly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Momence subscription.
How to Cancel Momence: Step by Step
If you purchased through Momence.com:
Log in to your Momence account.
Click on Memberships.
Select My Memberships.
Locate the subscription you want to cancel.
Click on Cancel.
Provide any required feedback in the pop-up window and submit.
If you purchased through an auto-renewing subscription:
Log in to your Momence account.
Click on Customers.
Search for and select the customer for whom you want to cancel the subscription.
On their Profile, under Overview, locate the subscription.
Click the dropdown menu to the right of the subscription.
Click on Cancel Renewal to stop the auto-renewing subscription.
How to Contact Momence
If you need assistance, here's how you can get in touch with Momence's support team.
Poor customer service including slow response times, lack of helpful assistance, and refusal to escalate issues.
Difficulty canceling subscriptions with lack of clear cancellation options and no responses to cancellation requests.
Unresolved glitches and bugs in the software causing functionality issues such as booking delays, crashes, and loading problems.
Disruptive and buggy software updates that cause downtime and loss of features, frustrating users.
Complex and cumbersome scheduling processes requiring repetitive setup for recurring classes.
Billing issues including unexpected charges and difficulties obtaining refunds.
Lack of promised features or updates leading to dissatisfaction despite high subscription costs.
Negative onboarding experiences due to insufficient support and training.
Momence Refund Script
Script
Copy
Dear Momence, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Momence Refund Policy
Momence's membership cancellation policy allows customers to cancel subscriptions by accessing their Memberships page, selecting their subscription, and clicking Cancel, with a requirement to provide feedback before finalizing cancellation. Some memberships may have a minimum billing cycle or commitment period before cancellation is allowed; if this option is not visible, contacting the host is recommended. Additionally, certain memberships incur cancellation fees if terminated early, and memberships that auto-renew require cancellation of the renewal to stop future billing.
The Easiest Way to Get a Momence Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Momence—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Momence often requires a minimum commitment period for memberships, commonly around 3 months, during which early cancellation incurs a fee (e.g., $40 to $100). To avoid additional charges, cancellation must be submitted well in advance (usually 10 days prior to the next billing date), and fees are typically non-refundable even if you terminate early. Users should be aware of these lock-ins, early cancellation fees, and the need to provide advance notice to truly cancel without extra charges.
Poor customer service including slow response times, lack of helpful assistance, and refusal to escalate issues.
Difficulty canceling subscriptions with lack of clear cancellation options and no responses to cancellation requests.
Unresolved glitches and bugs in the software causing functionality issues such as booking delays, crashes, and loading problems.
Disruptive and buggy software updates that cause downtime and loss of features, frustrating users.
Complex and cumbersome scheduling processes requiring repetitive setup for recurring classes.
Billing issues including unexpected charges and difficulties obtaining refunds.
Lack of promised features or updates leading to dissatisfaction despite high subscription costs.
Negative onboarding experiences due to insufficient support and training.
Account login credentials (email and password for Momence)
Access to the Memberships or My Memberships section of the Momence account
Identification of the specific subscription or membership you want to cancel
Ability to provide feedback or a cancellation reason (a pop up may require this before submitting, sometimes with a minimum word count)
Knowledge of any minimum contract period or membership term required prior to cancellation
Scheduled cancellation date and time (if choosing to cancel at a future date)
Contact information for the host or provider (if the self-service cancellation option is unavailable)
Before cancelling a subscription, membership, or bill with Momence, it's important to know that cancellation requires providing feedback and may be restricted if a minimum number of billing cycles hasn't been met. Upon cancellation, you will lose access to future bookings made under that subscription, as these bookings will be canceled and lost. If you consider freezing instead of cancelling, note that it also cancels all future bookings but allows you to pause your subscription temporarily, with options on how payments are managed upon unfreezing. Make sure to review your booking schedules and payment plans carefully before proceeding with cancellation or freezing to avoid losing access or incurring unexpected charges.
Momence's membership cancellation policy allows customers to cancel subscriptions by accessing their Memberships page, selecting their subscription, and clicking Cancel, with a requirement to provide feedback before finalizing cancellation. Some memberships may have a minimum billing cycle or commitment period before cancellation is allowed; if this option is not visible, contacting the host is recommended. Additionally, certain memberships incur cancellation fees if terminated early, and memberships that auto-renew require cancellation of the renewal to stop future billing.
To cancel your subscription on Momence, you typically need to log into your account and go to Memberships > My Memberships to locate your subscription and then click Cancel. This implies you need your password to access your account for cancellation. If you don't remember your password, you can reset it at this URL: https://momence.com/forgot-password. This process ensures you can securely manage your subscription cancellations.
We've actually written a step by step guide on how to get a refund from Momence. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Momence subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Momence account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Momence online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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