MONAT offers naturally based haircare, skincare, makeup, and wellness products. They have a VIP program where you can get 15% off every product, earn reward points, and enjoy perks like birthday and anniversary coupons. The VIP program also features a Flexship subscription, which lets you set up recurring orders every 30 or 60 days, with the option to adjust frequency at any time. You might be getting billed by them because of these subscription Flexship orders or purchases made as a VIP member.
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Cancelling MONAT subscriptions requires contacting customer care and obtaining a Return Authorization Number. Customers must return unused products and sometimes pay cancellation fees depending on timing, which adds complexity but is manageable within standard customer service processes.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a MONAT subscription.
How to Cancel MONAT: Step by Step
If you purchased through MONAT website:
- Contact MONAT Customer Care at (888) 867-9987 or by email to obtain a Return Authorization Number (RMA).
- Provide your order number and specify if you want a full or partial refund.
- Return the merchandise directly to MONAT, ensuring that all items are unopened, unused, and in their original packaging.
- Ship the returns to MONAT Returns 10000 NW 15th Terrace Doral, FL 33172 within the specified timeframe.
- Process will conclude with refunds issued once the returned items are received; note that refunds do not include shipping or handling charges.
If you purchased as a VIP Customer:
- Decide if you are within your first 30 days and have not shipped a second order; if so, contact your Market Partner or Customer Care to cancel.
- If you have completed three qualified orders within a 6-month period, you are also eligible to cancel your VIP membership.
- For any cancellations, ensure you return any products from your first order for a full refund as part of the 30-day money-back guarantee.
If you need assistance, here's how you can get in touch with MONAT's support team.
Tips and Tricks for Getting a MONAT Refund
- Call Monat customer service and demand cancellation without providing any reason to avoid being persuaded to stay.
- Repeat your cancellation request firmly using the "broken record" technique—keep stating you want to cancel no matter what.
- Be prepared for a $25 cancellation fee if you haven't completed 3 qualifying Flexship orders; some users find it cheaper to pay this fee than continue purchasing products.
- Try to cancel before the second order ships to avoid fees; cancelling within 30 days of first order with product returns may allow fee-free cancellation.
- Use the website chat feature to attempt to cancel auto-ship and your account online.
- If denied or charged unfairly, consider chargebacks especially if you have evidence of attempted cancellations.
- Deleting or cancelling your credit card and getting a new one can stop future charges as a last resort.
- Do not engage in lengthy discussions or answer questions during cancellation calls to avoid upselling or confusion.
- Friends or market partners may attempt to dissuade you; be firm and consistent with your intent.
- Customer service calls may be recorded; keep records in case you need to dispute charges.
Why Do People Request Refunds from MONAT
- Difficulty canceling memberships or subscriptions due to complicated or opaque processes.
- $25 cancellation fee charged to VIP customers, which discourages cancellation.
- Requirement to receive and pay for multiple shipments before cancellation is accepted.
- Low quality or ineffective products leading to dissatisfaction and disappointment.
- Increased hair loss, scalp discomfort, or negative effects after using products.
- Pressure to recruit others to qualify or maintain membership, typical of MLM schemes.
- Unauthorized or unexpected charges including automatic renewals and monthly fees.
- Refusal or difficulty obtaining refunds even after returning products, often with additional handling fees.
- Poor customer service characterized by unresponsiveness or refusal to escalate issues.
- Feeling misled or tricked into signing up or making purchases, sometimes through in-person salons.
- Communication problems and lack of support when attempting to resolve issues or cancel services.
- Account suspensions or locked access that prevent changing or cancelling orders.
MONAT Refund Script
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Dear MONAT, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
MONAT Refund Policy
MONAT allows members (Market Partners) to cancel their membership at any time by contacting Customer Service. Upon cancellation, all rights to commissions and downline are lost, and members cannot represent themselves as MONAT Market Partners. The membership agreement is annual, with a renewal fee due before the anniversary date; failure to renew results in suspension and eventual termination of the account, which can be reinstated within two months with a fee but without restoring the original downline. To rejoin after cancellation, members must remain inactive for two months and purchase a new Starter Kit upon re-enrollment.
The Easiest Way to Get a MONAT Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MONAT—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
MONAT charges could show up on your statement as: MONAT Monat Global Corp Monat Flex Ship MONAT Membership Renewal MONAT Order Monat Subscription MONTHLY MONAT CHARGE MONAT PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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