Monday.com is a platform that helps you organize work and projects, and they offer different plans that you can subscribe to based on what features and how many users you need. There is a free plan for individuals and small teams, and paid plans starting around $9 to $19 per user per month if billed annually, with options to pay monthly as well. If you're getting billed by Monday.com, it's likely for one of these subscription plans that provide extra tools to manage workflows, collaborate, and track progress. You can manage your billing and subscription easily in the admin section of your account.
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The cancellation process is straightforward but requires admin access and multiple steps including navigating to administration, billing, canceling each product individually if multiple products exist, and confirming the cancellation. The option to either keep using until the plan ends or close immediately offers flexibility but might add slight complexity.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Monday.com subscription.
How to Cancel Monday.com: Step by Step
If you purchased through monday.com:
- Log in to your monday.com account using a web browser.
- Click on your profile picture located at the bottom left corner of the screen.
- Select Administration from the menu.
- Navigate to the Billing section.
- If you have a single product, find the product you want to cancel and click on the three-dot menu next to it.
- Select Cancel from the dropdown.
- Choose a reason for cancellation.
- Confirm the cancellation.
- If you have multiple products, repeat the above steps for each individual product until all are canceled.
- Once all products are canceled, you can choose to close your account if desired by selecting the appropriate option in the Billing section.
- Your account will enter a 7-day free trial period before becoming inactive.
- After cancellation, you can delete any remaining data and unsubscribe from promotional emails through your account settings.
- Contact monday.com support if you encounter any issues during this process.
If you need assistance, here's how you can get in touch with Monday.com's support team.
Tips and Tricks for Getting a Monday.com Refund
- Use the web version of Monday.com and log in as an admin to access the cancellation and billing settings.
- Cancel your subscription from the admin settings specifically in the "Billing" section to stop future charges.
- Be persistent but polite when communicating with support, expressing dissatisfaction respectfully to justify cancellations or refunds.
- Request a prorated refund for any unused subscription period if within the 30-day refund eligibility window.
- Escalate patiently by asking to speak with a supervisor or continuing email chains if your initial refund or cancellation request is denied.
- Document all correspondence and take screenshots of billing and usage as evidence during disputes or refund requests.
- Time your cancellation or refund requests around the end of a billing cycle or contract renewal date for better chances.
- Use browser tricks like zooming out to bypass interface errors or blocks in the cancellation process seen in user reports.
- Leverage contract or billing issues such as double billing or unauthorized charges as grounds for urgent cancellation and refund.
- Link refund requests with demands for account cancellation and data deletion for potentially faster resolution.
- Follow up regularly but non-aggressively if refunds or cancellations are delayed.
- Seek help and sample cancellation/refund language from online communities like Reddit for effective communication templates and escalation tips.
- Use alternative services like chargeback companies that track subscriptions and initiate cancellations/refunds on your behalf if stuck in the process.
Why Do People Request Refunds from Monday.com
- Free Plan User Limits: Only supports two users with no option to add more, forcing upgrades even if extra features are not needed.
- No Free Plan for CRM and Product Development: Paid plans are required for CRM and product development features.
- Price-per-user Pricing Model: Costs increase with every added team member, becoming prohibitive for scaling businesses.
- Free Plan Feature Limitations: Restrictions on active projects, lack of integrations and automation, and limited support on free plans.
- Limited Views: Restrictions on view types like charts, maps, and calendars, especially on free and basic plans.
- Client Data Limitations: Sharing features restricted to higher-tier plans with limits on shareable boards and dashboards.
- High Learning Curve: Comprehensive features require time-consuming training and can be challenging initially.
- Performance Issues With Large Boards: Slow load times and lagging with increased board size and data volume can impact productivity.
- No Internal Communication Tools: Lacks built-in instant messaging, requiring integration with external apps like Slack.
- Mobile App Limitations: Mobile app lacks many features available on the web version, impacting mobile user effectiveness.
Monday.com Refund Script
Script
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Dear Monday.com, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Monday.com Refund Policy
Monday.com's subscription cancellation can only be done by an admin via a web browser or iOS device in Admin settings. Cancellation involves individually canceling each product plan, with the option to continue using the service until the plan ends or to close the account immediately, which deletes access to data. Prorated refunds are available only for yearly plans canceled within 30 days with written notice; monthly subscription cancellations do not get refunds.
The Easiest Way to Get a Monday.com Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Monday.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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