The Ultimate Step by Step Guide to Cancelling a Moon Mats Subscription or Membership (moonmats.com)
By
Bella K.
|
Published
September 13, 2025
|
Updated
September 14, 2025
Moon Mats offers comfortable and stylish yoga mats designed to enhance your workout experience. They provide a subscription service where you can get new mats or accessories delivered regularly, so you're always ready to flow. If you see a billing from them, it’s likely because you signed up for their monthly plan to keep your yoga gear fresh.
Cancelling a subscription is relatively straightforward but may involve navigating customer service channels. However, there might be delays or complications depending on the specific cancellation policy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Moon Mats subscription.
How to Cancel Moon Mats: Step by Step
If you purchased through moonmats.com:
Visit moonmats.com and log in to your account.
Navigate to the Account Settings section.
Select Subscriptions.
Locate the subscription you want to cancel.
Click on Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to Settings (gear icon).
Select Payments.
Click on Manage pre-approved payments.
Find Moon Mats in the list of merchants.
Click on it, then select Cancel.
If you purchased through credit card:
Contact your credit card provider directly.
Request to block any recurring payment to Moon Mats.
Confirm cancellation with your credit card provider.
If you purchased through a mobile app (iOS or Android):
For iOS: Open the App Store.
Tap your profile icon at the top right.
Select Subscriptions.
Find Moon Mats and tap on it.
Tap Cancel Subscription and confirm.
For Android: Open the Google Play Store.
Tap the menu icon and select Subscriptions.
Locate Moon Mats.
Tap Cancel Subscription and confirm.
How to Contact Moon Mats
If you need assistance, here's how you can get in touch with Moon Mats's support team.
Reach out early: Contact customer service well before your billing date to avoid being charged again.
Use the live chat feature: Many users find live chat is quicker and more effective than phone support.
Be polite but firm: Use clear language and express your desire to cancel without excessive explanation.
Document everything: Keep a record of all communications, including dates, times, and representatives' names.
Ask for confirmation: Request an email confirmation of your cancellation to ensure it’s official.
Escalate if necessary: If initial requests are ignored, ask to speak with a supervisor or manager.
Timing matters: Call or chat during off-peak hours, typically mid-week, to avoid long wait times.
Leverage social media: If you're having trouble, posting on platforms like Twitter can prompt quicker responses.
Offer a reason: Sometimes mentioning dissatisfaction or stating you’re not using the service can motivate them to assist you better.
Be prepared for offers: They might try to keep you with discounts; stick to your decision to cancel.
Confirm all charges have stopped: After cancellation, monitor your bank or credit card statements for additional charges.
Why Do People Request Refunds from Moon Mats
Financial constraints: Customers may find themselves needing to cut costs.
Lack of usage: Some members might not be using the product as much as they anticipated.
Product dissatisfaction: Clients may feel the mats do not meet their expectations.
Quality concerns: Issues with durability or performance can lead to cancellations.
Life changes: Changes in personal circumstances can affect subscription needs.
Preference for alternatives: Customers might discover better options from competitors.
Shipping issues: Delays or complications in receiving products can frustrate members.
Customer service complaints: Poor support experiences can drive users away.
Subscription fatigue: Some may feel overwhelmed by multiple subscriptions.
Change in interests: A shift in lifestyle or hobbies may lead to a decreased need for the product.
Moon Mats Refund Script
Script
Copy
Dear Moon Mats, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Moon Mats Refund Policy
Moon Mats allows members to cancel their subscription at any time. To avoid being charged for the next billing cycle, cancellations must be made before the renewal date. Members can manage their subscriptions and cancellations directly through their account on the website.
The Easiest Way to Get a Moon Mats Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Moon Mats—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Moon Mats may employ tactics like requiring you to navigate through multiple confirmation pages or providing offers that delay immediate cancellation. It's essential to read the fine print for any terms regarding lock-in periods, early-cancellation fees, or specific cancellation windows, as these can hinder your ability to cancel when you want. Always check for automatic renewal policies that might extend your subscription without clear notice.
Financial constraints: Customers may find themselves needing to cut costs.
Lack of usage: Some members might not be using the product as much as they anticipated.
Product dissatisfaction: Clients may feel the mats do not meet their expectations.
Quality concerns: Issues with durability or performance can lead to cancellations.
Life changes: Changes in personal circumstances can affect subscription needs.
Preference for alternatives: Customers might discover better options from competitors.
Shipping issues: Delays or complications in receiving products can frustrate members.
Customer service complaints: Poor support experiences can drive users away.
Subscription fatigue: Some may feel overwhelmed by multiple subscriptions.
Change in interests: A shift in lifestyle or hobbies may lead to a decreased need for the product.
Account email address
Password or login credentials
Subscription plan details
Order number or receipt
Billing address
Payment method information
Date of subscription start
Reason for cancellation
Customer support contact information
Any promotional codes or discounts applied
Before cancelling your Moon Mats subscription, be aware that you'll lose access to exclusive content, including guided meditation sessions and personalized lunar calendar updates. Additionally, any ongoing discounts on products or future purchases will no longer apply. Consider whether you might miss out on community events or member-only workshops as well. Finally, check if there are any cancellation fees or specific timelines for notice that could impact your decision.
Moon Mats allows members to cancel their subscription at any time. To avoid being charged for the next billing cycle, cancellations must be made before the renewal date. Members can manage their subscriptions and cancellations directly through their account on the website.
To cancel your subscription with Moon Mats, you will need to log into your account, so your password is required for this process. If you’ve forgotten your password, you can easily reset it using this link: [Reset Password](https://moonmats.com/reset-password). Once you’ve logged in, you can follow the steps to cancel your subscription. If you have further questions, their customer support can assist you as well!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Moon Mats subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Moon Mats account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Moon Mats online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
MOONMATS MOON MATS MOONMATS.COM MOONMATS PURCHASE MOON MATS ORDER
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
