The Ultimate Step by Step Guide to Cancelling a Motel 6 Subscription or Membership (motel6.com)
By
Bella K.
|
Published
Invalid Date
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Updated
August 13, 2025
Motel 6 is a budget-friendly hotel chain that offers clean and affordable lodging options for travelers. They have a simple booking process on their website, where you can reserve a room or sign up for their membership program, which provides perks like discounts on future stays. If you see a charge from them, it might be for a recent booking or a subscription fee from their rewards program that helps you save money on trips.
Cancelling a subscription at Motel 6 requires navigating their customer service or online portal, which can be straightforward but may involve some waiting. Users may encounter minor hurdles such as verifying their identity or understanding cancellation terms.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Motel 6 subscription.
How to Cancel Motel 6: Step by Step
If you purchased through Motel6.com:
Visit the motel6.com website.
Scroll down to the bottom of the page and click on Help.
Click on Contact Us.
Choose Email Us or Call Us to reach customer service.
If you choose Email Us, fill out the form with your membership details and request to cancel your subscription.
If you prefer Call Us, dial 1-800-899-9841 and follow the prompts to speak to a representative.
Provide your membership details and confirm your cancellation request with the representative.
Request a confirmation email regarding the cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Name at the top.
Select Subscriptions.
Find and tap on your Motel 6 subscription.
Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find and choose your Motel 6 subscription.
Tap Cancel Subscription and confirm your decision.
If you purchased through a third-party payment service:
Log into your third-party payment service account (e.g., PayPal, Venmo).
Navigate to the Recurring Payments or Subscriptions section.
Locate the Motel 6 subscription in your list.
Select the option to Cancel Subscription.
Follow any prompts to confirm the cancellation.
How to Contact Motel 6
If you need assistance, here's how you can get in touch with Motel 6's support team.
Call the Customer Service directly rather than using online chat or email; users report quicker success.
Be Polite but Firm when explaining you want to cancel; a friendly tone can sometimes yield better results.
Ask to Speak to a Supervisor if the first representative is unhelpful; escalation often leads to better outcomes.
Know Your Details: Have your account number, email, and other identifying info ready to expedite the process.
Use Specific Language: State clearly that you want to "cancel" rather than "pause" or "modify" the subscription.
Ask for Confirmation of the cancellation in writing via email to ensure you have a record.
Keep Calls Short: Aim to stay on point and avoid getting sidetracked into offers or promotions.
Timing Matters: Call early in the day or on weekdays; user experiences indicate less wait time and more attentive service.
Request to Remove Auto-Renew if applicable, even if you're not cancelling yet; it limits future billing headaches.
Document Everything: Take notes on who you spoke to, the time, and any promises made during the call.
Use Social Media as a last resort; users report success by publicly posting their cancellation experiences.
Verify Cancellation: After the request, check your bank statements and email for confirmation to ensure it went through.
Research Online for any recent complaints regarding billing issues to strengthen your case if needed.
Why Do People Request Refunds from Motel 6
High Rates: Increased room rates that don't match expectations.
Poor Customer Service: Unresponsive or unhelpful staff experiences.
Cleanliness Issues: Rooms not meeting hygiene standards.
Facility Condition: Aging or poorly maintained properties.
Location Inconvenience: Moving to areas with better alternatives.
Online Booking Problems: Issues with reservation system or double bookings.
Lack of Amenities: Limited services or features compared to other chains.
Negative Reviews: Influenced by poor online reviews.
Membership Benefits: Dissatisfaction with loyalty program perks.
Frequent Travel Changes: Changes in travel habits or requirements.
Motel 6 Refund Script
Script
Copy
Dear Motel 6, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Motel 6 Refund Policy
Motel 6 does not require a membership or subscription for booking. Guests can cancel their reservations without penalty up to 24 hours before the scheduled arrival date, although specific terms may vary for promotional rates or special deals. For detailed policies, it's best to check the terms at the time of booking.
The Easiest Way to Get a Motel 6 Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Motel 6—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Motel 6 typically does not have long-term contracts or membership subscriptions that lock you in, allowing for cancellations at any time. However, be cautious about specific promotional rates or bookings, as they may come with cancellation policies that entail fees or require a minimum notice period. Always review the terms and conditions thoroughly before booking to avoid unexpected charges.
High Rates: Increased room rates that don't match expectations.
Poor Customer Service: Unresponsive or unhelpful staff experiences.
Cleanliness Issues: Rooms not meeting hygiene standards.
Facility Condition: Aging or poorly maintained properties.
Location Inconvenience: Moving to areas with better alternatives.
Online Booking Problems: Issues with reservation system or double bookings.
Lack of Amenities: Limited services or features compared to other chains.
Negative Reviews: Influenced by poor online reviews.
Membership Benefits: Dissatisfaction with loyalty program perks.
Frequent Travel Changes: Changes in travel habits or requirements.
Account Number
Billing Information (credit card details)
Email Address associated with the account
Reservation Number (if applicable)
Full Name on the account
Reason for cancellation (optional)
Contact Number for verification
Cancellation Policy details
Date of cancellation request
Preferred method of confirmation (email, phone, etc.)
Before cancelling your Motel 6 reservation or membership, check the cancellation policy for potential fees or deadlines that could affect your refund. Keep in mind that you will lose access to exclusive discounts, members-only rates, and any accumulated rewards points that can be used for future stays. Consider the impact on any upcoming trips you have planned, as cancelling could affect your accommodation options and pricing.
Motel 6 does not require a membership or subscription for booking. Guests can cancel their reservations without penalty up to 24 hours before the scheduled arrival date, although specific terms may vary for promotional rates or special deals. For detailed policies, it's best to check the terms at the time of booking.
Yes, you will need your password to cancel your subscription with Motel 6. If you've forgotten your password, you can reset it using this link: [Reset Password](https://www.motel6.com/en/account/reset-password). If you prefer assistance, you can also contact their customer service for help.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Motel 6 subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Motel 6 account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Motel 6 online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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