Motiv Pilates offers a range of classes including Pilates, Barre, Yoga, and Reformer sessions tailored to different skill levels. They provide private and semi-private session packages, which can be purchased in bundles for savings, and group private sessions on request. To book classes, you need an active membership or to buy class credits, which expire after six months. Their memberships have specific policies such as cancellation rules, no mid-cycle cancellations without notice, and options to freeze memberships twice a year. So if you’re seeing a charge from them, it’s likely for a class package or membership you signed up for to get access to their classes.
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The cancellation process for Motiv Pilates memberships is difficult because memberships cannot be canceled mid-cycle, require a 28-day notice if no purchase agreement was signed, and may include early termination fees. This complexity and the long notice period make cancellation moderately hard for consumers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Motiv Pilates subscription.
How to Cancel Motiv Pilates: Step by Step
If you purchased through Motiv Pilates:
- Review your Membership Agreement to understand your specific terms and conditions regarding cancellation.
- Memberships cannot be canceled mid-cycle.
- If a purchase agreement was not signed, a 28-day notice of termination is required.
- Contact Motiv Pilates directly via email or phone to request cancellation.
- Be prepared to provide your membership details and to confirm your understanding of any early termination fees that may apply.
- Follow any instructions provided by the company to finalize your cancellation.
If you need assistance, here's how you can get in touch with Motiv Pilates's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Motiv Pilates Refund
- Document every communication by saving emails, taking screenshots of cancellation confirmations, and noting call or message dates.
- Send cancellation requests via email and follow up with phone calls or voicemails if there’s no response.
- Use polite but firm language when stating your reason for cancellation—mention financial hardship, health issues, or lack of usage.
- Be persistent: If ignored, leave multiple voicemails or messages emphasizing your request for cancellation.
- Be aware that frozen memberships might need to be "thawed" before cancellation; ask specifically about this if you had frozen your account.
- Take screenshots of online cancellations as proof in case the company disputes your request.
- Expect potential pushback or extra questions from staff—stay calm and reiterate your desire to cancel without further delay.
- Escalate by requesting a manager if front-line staff are unhelpful or delay your cancellation.
- Timing matters: Submit cancellation requests well before your next billing cycle (e.g., 30 days in advance) to avoid unwanted charges.
- Do not accept freeze fees as a substitution for cancellation; clarify you want to end membership entirely and not just freeze it.
Why Do People Request Refunds from Motiv Pilates
- Difficulty getting class spots due to waitlists and the need to book weeks in advance.
- Requirement to clean reformers after use, which some feel should be handled by staff.
- Lack of variety in class times, especially options for early morning or late day classes.
- Cancellation fees if cancelling less than 18 hours before class or no-show fees.
- No grace period for missed classes due to illness or other reasons.
- Overselling memberships leading to booking difficulties and waitlists.
- Memberships cannot be canceled mid-cycle and require advanced notice (28 days or per agreement).
- Early termination fees apply if ending a membership before the term is complete.
- Class credits are final sale and expire after 6 months with no credit extension.
- Limited membership freezes allowed twice per year for up to 30 days total.
Motiv Pilates Refund Script
Script
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Dear Motiv Pilates, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Motiv Pilates Refund Policy
Motiv Pilates' membership cancellation policy states that memberships cannot be canceled mid-cycle and cancellation terms depend on the specific Membership Agreement signed at purchase. If no agreement was signed, a 28-day notice is required to terminate the membership. Early termination fees apply for contracts ended prior to the term's conclusion, and memberships can be frozen twice a year for up to 30 days with a required reactivation date.
The Easiest Way to Get a Motiv Pilates Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Motiv Pilates—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
MOTIV PILATES MOTIV Pilates MotivPilates.com MOTIV Pilates Studio
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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