The Ultimate Step by Step Guide to Cancelling a Move Concierge Subscription or Membership (moveconcierge.com)
By
Bella K.
|
Published
August 23, 2025
|
Updated
August 24, 2025
Move Concierge helps you manage your moving process with ease. They offer services like setting up utilities, handling change of address, and even finding movers. If you're getting billed by them, it’s likely for their monthly subscription that simplifies all these tasks so you can focus on settling into your new place hassle-free.
Cancelling a subscription with Move Concierge is relatively straightforward, usually requiring only a few steps through their portal or contacting customer service. However, some users may encounter minor obstacles such as response times or potential retention offers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Move Concierge subscription.
How to Cancel Move Concierge: Step by Step
If you purchased through moveconcierge.com:
Visit the Move Concierge website at moveconcierge.com.
Log in to your account using your credentials.
Navigate to the Account Settings or Subscription Management section.
Locate the subscription you wish to cancel.
Click on the Cancel Subscription option next to the service.
Follow any prompts to confirm the cancellation.
You will receive a confirmation email regarding the cancellation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your name at the top to access Apple ID settings.
Select Subscriptions.
Find the Move Concierge subscription in the list.
Tap on the subscription and select Cancel Subscription.
Confirm the cancellation when prompted.
You will receive an email from Apple confirming the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) and select Subscriptions.
Locate the Move Concierge subscription from the list.
Tap on the subscription and select Cancel Subscription.
Follow the on-screen instructions to confirm cancellation.
You will receive a confirmation email from Google.
If you purchased through PayPal:
Log in to your PayPal account.
Go to the Settings gear icon.
Select Payments and then click on Manage Automatic Payments.
Find the Move Concierge subscription in the list.
Click on the subscription and select Cancel.
Confirm the cancellation when prompted.
You will receive a confirmation email regarding the cancellation from PayPal.
If you purchased through your bank or credit card:
Contact your bank or credit card provider directly.
Ask to initiate a cancellation for the Move Concierge subscription.
Provide any necessary details, such as your account information.
Confirm with the representative that the cancellation was processed.
Monitor your bank statements to ensure no further charges occur.
How to Contact Move Concierge
If you need assistance, here's how you can get in touch with Move Concierge's support team.
Tips and Tricks for Getting a Move Concierge Refund
Be Persistent: If you don’t get a favorable response immediately, don’t hesitate to call back or try again later.
Document Everything: Keep a record of your conversations, including names, dates, and what was discussed.
Use Specific Language: Clearly state that you want to cancel your subscription; avoid vague terms that might not convey your intention.
Be Polite but Firm: Maintaining a calm demeanor can sometimes yield better results than being aggressive.
Call During Off-Peak Hours: Attempt to call early in the morning or late in the evening to reduce wait times.
Ask for a Manager: If you're not satisfied with the initial representative, politely request to speak with a manager for a higher chance of resolution.
Leverage Promotions: Mention if you were solicited with any deals that you didn’t receive, which might prompt a representative to refund or waive fees.
Timing is Key: Try to cancel shortly before billing cycles to avoid charges.
Be Ready for Offers: Expect retention offers and be prepared to say you’re no longer interested, reiterating your request to cancel.
Use Social Media: Posting publicly on platforms like Twitter or Facebook can sometimes expedite the process if other attempts fail.
Explore Cancellation Options: Check if there’s an online cancellation option that may be easier and faster.
Engage a Third Party: If issues persist, consider involving consumer protection groups or posting on public forums to gain attention.
Moving out of service area making the service unavailable.
Unsatisfactory service quality not meeting expectations.
Change in personal circumstances such as job loss or relocation.
Frequency of use not justifying the cost.
Finding a better alternative with more attractive pricing or better features.
Personal preferences shifting toward managing moves independently.
Coupled membership with another service leading to redundancy.
Limited availability of services needed at crucial times.
Change in family dynamics such as children moving out or changes in household.
Move Concierge Refund Script
Script
Copy
Dear Move Concierge, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Move Concierge Refund Policy
Move Concierge allows members to cancel their subscription at any time. Cancellations must be submitted before the next billing cycle to avoid being charged for the upcoming month. Refunds are not provided for any already-processed payments.
The Easiest Way to Get a Move Concierge Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Move Concierge—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious of potential terms that may lock you in or require notice before cancellation, as some services do have hidden clauses that complicate the process. Look out for early termination fees or specific cancellation windows that could leave you financially tethered longer than expected. Always read the fine print carefully to avoid unpleasant surprises.
Moving out of service area making the service unavailable.
Unsatisfactory service quality not meeting expectations.
Change in personal circumstances such as job loss or relocation.
Frequency of use not justifying the cost.
Finding a better alternative with more attractive pricing or better features.
Personal preferences shifting toward managing moves independently.
Coupled membership with another service leading to redundancy.
Limited availability of services needed at crucial times.
Change in family dynamics such as children moving out or changes in household.
Account Number
Email Address associated with the account
Phone Number linked to the account
Reason for Cancellation
Billing Information: Last payment method details
Confirmation of Identity: Any required security questions or verification
Subscription or Membership Type
Cancellation Deadline: Date by when cancellation should be requested
Customer Support Contact: Phone number or email for assistance
Terms and Conditions regarding cancellations
Before cancelling your Move Concierge subscription, be aware that you'll lose access to personalized moving assistance, including expert advice and coordination services that streamline your relocation process. You will also forfeit any remaining credits or unused services, which might affect your planned moving timeline. Additionally, keep in mind that any ongoing promotions or discounts will be voided upon cancellation. Make sure to review your billing cycle and consider potential reactivation fees if you decide to return.
Move Concierge allows members to cancel their subscription at any time. Cancellations must be submitted before the next billing cycle to avoid being charged for the upcoming month. Refunds are not provided for any already-processed payments.
To cancel your subscription with Move Concierge, you will need to log into your account, which requires your password. If you've forgotten your password, you can easily reset it by visiting this link: [Reset Password](https://moveconcierge.com/reset-password). If you need further assistance, you can contact their support for help.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Move Concierge subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Move Concierge account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Move Concierge online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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