mPokket is an online platform that offers instant small loans mainly to working students, professionals, and self-employed individuals. They provide quick loan approvals with minimal paperwork, and the money gets transferred directly to your bank account within minutes. You might see bills from them if you've taken a loan, which you can repay either as a lump sum or in easy EMIs through their app. The loan interest rates and charges follow standard rules, and you don't need a prior credit history to borrow.
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Cancelling a subscription or autopay on mPokket is moderately difficult because the official terms state there is generally no cancellation once a loan amount is disbursed, and users must contact customer support via email from their registered email address to request cancellation. The process involves communicating with support and waiting for their response, which can be time-consuming and lacks immediate self-service options.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a mPokket subscription.
How to Cancel mPokket: Step by Step
If you purchased through mPokket:
- Open the mPokket app on your mobile device.
- Go to the Profile section, usually found in the bottom menu.
- Look for Subscription Management or Payment Settings.
- Select the Active Subscriptions option.
- Find the subscription you wish to cancel and select it.
- Tap on Cancel Subscription.
- Follow any additional prompts to confirm the cancellation.
- You should receive a confirmation of cancellation via email or through the app.
If you need assistance, here's how you can get in touch with mPokket's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a mPokket Refund
- Pay off the entire loan amount fully before attempting to cancel the subscription or autopay.
- Closing the loan account is necessary; only then can you cancel the auto debit or autopay feature.
- Request a No Objection Certificate (NOC) after loan closure as proof that you have no pending dues.
- Contact your bank directly to check if autopay cancellations can be handled from their end when app-based cancellation fails.
- Document all communications with mPokket and your bank, especially if support is unresponsive.
- Prepare for possible aggressive follow-ups from the company for collections if payments are missed or autopay cancellation attempts are made prematurely.
- Do not rely on the mPokket app or PhonePe app alone for autopay cancellation if they are unresponsive or ineffective.
- Avoid partial payments or delays as these can complicate autopay cancellation and lead to penalties or credit score impact.
- Be aware that the company may use aggressive tactics, including accessing phone contacts for reminders and pressure for repayments.
- Use firm and clear language when communicating: emphasize that you have fully repaid the loan and demand termination of autopay immediately.
- Timing is crucial—wait for full repayment confirmation before escalating further.
Why Do People Request Refunds from mPokket
- Inability to repay the loan due to loss of income or job, leading to financial hardship.
- Harassment and repeated calls from the company for loan repayment, which causes distress.
- Autopay features that users are unable to cancel, creating frustration and concerns about automatic deductions.
- Payment issues like being debited twice for a transaction and not receiving timely refunds.
- Account problems such as accounts being blocked without clear reasons.
- Users receiving calls for loans they did not take, causing confusion and inconvenience.
- Requests for extensions or more time to repay being ignored by the company.
- Users wanting refunds because they paid fines or penalties during financial difficulties and seek waiver or refund.
mPokket Refund Script
Script
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Dear mPokket, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
mPokket Refund Policy
mPokket's refund and cancellation policy states that once you have received the loan amount in your bank account, the service cannot be canceled, except in the case of payment made during the look-up period. Any additional payments made will be refunded within 30 days after account reconciliation by the company.
The Easiest Way to Get a mPokket Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from mPokket—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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