The Ultimate Step by Step Guide to Cancelling a MUBI Subscription or Membership (mubi.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
MUBI is a streaming service where you can watch a carefully chosen selection of great movies anytime you want. They offer monthly and yearly subscriptions, with the monthly plan costing $14.99 and the yearly plan at $119.88, which saves you about a third. You get a 7-day free trial, no ads, and you can download films on your phone. If you subscribe, that's why you might see a charge from MUBI on your bill, and you can cancel anytime.
The cancellation process is straightforward and can be done anytime in the subscription settings on the MUBI website, with no complicated steps mentioned. The process is simple enough that it only requires a few minutes to complete, making it easy for consumers to cancel their subscription.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a MUBI subscription.
How to Cancel MUBI: Step by Step
If you purchased through MUBI directly:
Log into your MUBI account on the website.
Click on your profile icon in the top right corner.
Select Settings from the dropdown menu.
Navigate to the Subscription section.
Click on Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iOS device.
Tap on your name at the top.
Select Subscriptions.
Find your MUBI subscription in the list.
Tap on Cancel Subscription and follow the prompts.
If you purchased through Google Play:
Open the Google Play Store on your Android device.
Tap on the menu icon (three horizontal lines).
Select Subscriptions.
Find your MUBI subscription in the list.
Tap on Cancel Subscription and confirm your action.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll and select Streaming Channels.
Select My Channels, then find MUBI.
Press the * button on your remote to access the options.
Select Manage Subscription
Choose Cancel Subscription and follow the prompts to confirm.
How to Contact MUBI
If you need assistance, here's how you can get in touch with MUBI's support team.
Cancel through the MUBI platform only: Log in, go to Settings → Subscription, scroll down to find and confirm cancellation.
If subscribed via Roku or Amazon Channels: Cancel directly through those platforms to avoid ongoing charges.
Cancel bank payments as a last resort: Stopping the payment method can halt further charges if the official cancellation fails.
Cancel before the trial ends: Ensure cancellation at least 24 hours before free trial expiration to avoid being charged.
Use straightforward language when contacting support: Clearly state you want to cancel your subscription immediately and stop all future payments.
Be prepared for retention offers: Mention that the monthly cost is too high and be open to negotiating a lower price if you want to stay at a discount.
Escalate persistently: If first line support doesn't help, escalate via email or social media, emphasizing unauthorized charges or inability to access your account.
Document every cancellation attempt: Keep screenshots or emails as proof in case of continued billing disputes.
Timing matters: Attempt cancellation during business hours when support is more responsive.
Beware of UI pitfalls: Sometimes cancellation redirects to renewal screens; carefully confirm cancellation until you get a confirmation email.
Remove payment methods if possible: If you can’t cancel subscription, try removing or blocking the payment method linked to MUBI.
Account access issues: If you can’t log in or face email/account mix-ups, contact support immediately and provide identity verification as needed.
Why Do People Request Refunds from MUBI
Lack of notification for subscription renewal, causing unexpected charges.
Charges made despite canceling the subscription or trial, including cases where users were charged after deleting accounts.
Misleading cancellation policy such as "cancel anytime" but being charged for a full year upfront.
Difficulty or impossibility to cancel due to site/app glitches, multi-step cancellation process, or missing intuitive options.
Poor customer service: no reply to emails, no phone contact, and ignored cancellation or refund requests.
Billing issues with recurring or unauthorized charges continuing for months after cancellation.
Inefficient refund policy with subscriptions often non-refundable despite erroneous charges.
Unavailability or misleading listing of films making the service less valuable to subscribers.
Poor interface and navigation that frustrates users and complicates the experience.
Subscription renewals through third-party platforms (Apple App Store, Google Play) causing confusion for cancellation.
Forgotten cancellations leading to being charged for services not used.
Frustrations with content quality and selection prompting cancellation.
Use of dark patterns to complicate or mislead users about cancellation status.
MUBI Refund Script
Script
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Dear MUBI, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
MUBI Refund Policy
MUBI subscriptions automatically renew unless canceled at least 1 calendar day before the renewal date through MUBI account settings or the platform of subscription (Apple, Google, etc.). After cancellation, users retain access until the end of the paid period, but payments are nonrefundable with no credits for partially used periods, except at MUBI's discretion or as required by law.
The Easiest Way to Get a MUBI Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MUBI—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
MUBI allows you to cancel your subscription at any time, but you must do so at least one calendar day before the subscription renewal date to avoid being billed for the next period. There are no lock-ins, early cancellation fees, or contracts, but subscriptions are non-refundable, so once charged, you won't get a refund if you cancel mid-period. Be mindful that if you miss the cancellation window, you'll be billed for the next cycle even if you cancel right after renewal.
Lack of notification for subscription renewal, causing unexpected charges.
Charges made despite canceling the subscription or trial, including cases where users were charged after deleting accounts.
Misleading cancellation policy such as "cancel anytime" but being charged for a full year upfront.
Difficulty or impossibility to cancel due to site/app glitches, multi-step cancellation process, or missing intuitive options.
Poor customer service: no reply to emails, no phone contact, and ignored cancellation or refund requests.
Billing issues with recurring or unauthorized charges continuing for months after cancellation.
Inefficient refund policy with subscriptions often non-refundable despite erroneous charges.
Unavailability or misleading listing of films making the service less valuable to subscribers.
Poor interface and navigation that frustrates users and complicates the experience.
Subscription renewals through third-party platforms (Apple App Store, Google Play) causing confusion for cancellation.
Forgotten cancellations leading to being charged for services not used.
Frustrations with content quality and selection prompting cancellation.
Use of dark patterns to complicate or mislead users about cancellation status.
Email address associated with your MUBI account
Account password (for authentication during login)
Access to your Apple ID (if the subscription was made via iOS/App Store)
Access to your Google account (if the subscription was made via Google Play/Android)
Access to the device or platform used for the subscription (web, iOS, Android, Roku, etc.)
Knowledge of when your next billing date is (important to avoid unwanted charges)
Access to the "Account Settings" or "Subscription" section on the MUBI website or app
Ability to send an email from your registered address (for email-based cancellation requests)
Before cancelling your MUBI subscription, know that you will lose access to the discounted subscription price if you had one. Once cancelled, your subscription will remain active until the end of the current paid billing period, so you still have access to MUBI's streaming content during this time. After your subscription ends, you will lose access to the streaming library and content, but you can still log into your MUBI account to add movies to your list, rate films, and make lists. It is important to cancel before the next renewal date to avoid being charged again.
MUBI subscriptions automatically renew unless canceled at least 1 calendar day before the renewal date through MUBI account settings or the platform of subscription (Apple, Google, etc.). After cancellation, users retain access until the end of the paid period, but payments are nonrefundable with no credits for partially used periods, except at MUBI's discretion or as required by law.
To cancel your MUBI subscription, you need to access your subscription settings on the MUBI website, which requires you to be logged in with your account. Therefore, you do need your password to log in and manage your subscription. If you've forgotten your password, you can reset it easily at this link: https://mubi.com/en/forgot_password. Once logged in, you can cancel your subscription from the subscription section in your account settings.
We've actually written a step by step guide on how to get a refund from MUBI. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MUBI subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MUBI account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MUBI online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
MUBI INC. PALO ALTO CA MUBI LONDON GB MUBI.COM LONDON
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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