The Ultimate Step by Step Guide to Cancelling a My Heritage Health Subscription or Membership (myheritagehealth.org)
By
Bella K.
|
Published
August 10, 2025
|
Updated
August 11, 2025
My Heritage Health helps people learn about their family history and health through DNA testing and genealogical research. They offer various subscription plans that give you access to tools for building your family tree and exploring health risks based on your ancestry. If you see a bill from them, it's likely for a subscription that lets you dive deeper into your heritage and potential health insights.
Cancelling a subscription to My Heritage Health can be somewhat complicated due to the need for specific steps and potential customer service interactions. Users may encounter hurdles such as navigating the website or waiting for support responses, which contributes to the overall difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a My Heritage Health subscription.
How to Cancel My Heritage Health: Step by Step
If you purchased through the My Heritage Health website:
Visit the My Heritage Health website and log in to your account.
Navigate to the Account Settings or Subscription Management section.
Locate your current subscription details.
Click on Cancel Subscription or Manage Subscription.
Follow the prompts to complete the cancellation process.
You will receive a confirmation email about your cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your Name at the top of the screen.
Select Subscriptions.
Find and select My Heritage Health from the list of subscriptions.
Tap Cancel Subscription and confirm your choice.
You will receive a confirmation of the cancellation.
If you purchased through Google Play Store:
Open the Google Play Store app on your Android device.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Find My Heritage Health in your list of subscriptions.
Tap on Cancel Subscription.
Follow the prompts to confirm your cancellation.
You will get a confirmation email regarding the cancellation.
How to Contact My Heritage Health
If you need assistance, here's how you can get in touch with My Heritage Health's support team.
Tips and Tricks for Getting a My Heritage Health Refund
Use specific cancellation language when contacting customer service—mention you want to cancel and not just inquire about options.
Call during off-peak hours, typically early in the morning or late in the day, to avoid long wait times.
Document everything: write down the date, time, and the name of the representative you speak to.
Ask for a supervisor if the first representative tries to dissuade you from cancelling.
Be persistent: if your request is denied, repeat your intent to cancel and reiterate your decision.
Utilize multiple contact methods: if calling doesn’t work, try emailing or reaching out via social media.
Express dissatisfaction with the service, emphasizing your reasons for cancellation, which may lead to better offers to keep you.
Cancelling at the end of the billing cycle can sometimes prevent charges for the next cycle.
Monitor your bank statements after cancellation to ensure no further charges occur.
Leverage community strategies: share your experience in forums to get advice from others who have successfully cancelled.
Why Do People Request Refunds from My Heritage Health
High monthly cost that doesn't fit their budget.
Lack of usage or benefit from the service.
Difficulty navigating the website or app.
Unwanted marketing emails or communication.
Poor customer service experiences.
Change in health needs or circumstances.
Confusing billing practices or unexpected charges.
Desire for a different provider with better offerings.
Technical issues with the platform.
Privacy concerns regarding data security.
My Heritage Health Refund Script
Script
Copy
Dear My Heritage Health, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
My Heritage Health Refund Policy
My Heritage Health allows members to cancel their subscription at any time through their account settings. Once cancelled, access to membership benefits continues until the end of the billing period, and no further charges will be applied. However, membership fees are non-refundable.
The Easiest Way to Get a My Heritage Health Refund
If you're frustrated trying to cancel your subscription, membership, or bill from My Heritage Health—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when trying to cancel your My Heritage Health subscription, as they may employ tactics such as requiring you to navigate through a complex cancellation process or check for promotional incentives that make you rethink your decision. Additionally, review their terms carefully, as there could be minimum commitment periods or potential fees associated with early cancellation. Stay alert for these pitfalls to avoid frustrating roadblocks.
High monthly cost that doesn't fit their budget.
Lack of usage or benefit from the service.
Difficulty navigating the website or app.
Unwanted marketing emails or communication.
Poor customer service experiences.
Change in health needs or circumstances.
Confusing billing practices or unexpected charges.
Desire for a different provider with better offerings.
Technical issues with the platform.
Privacy concerns regarding data security.
Account number
Email address associated with the account
Full name of the account holder
Billing address
Payment method details (credit card, bank info)
Reason for cancellation
Date of last payment
Confirmation details of subscription (confirmation email or receipt)
Customer service contact information
Any active promotions or discounts applied
Before cancelling your My Heritage Health subscription, be aware that you'll lose access to essential features such as personalized genetic health reports and online health management tools. Additionally, any saved family health history will no longer be accessible, which could hinder tracking hereditary conditions. Ensure you've downloaded any important data or reports you wish to keep, as they will be permanently lost upon cancellation. Finally, review any contractual obligations or potential fees that might arise from cancelling your membership.
My Heritage Health allows members to cancel their subscription at any time through their account settings. Once cancelled, access to membership benefits continues until the end of the billing period, and no further charges will be applied. However, membership fees are non-refundable.
Yes, you will need your password to cancel your My Heritage Health subscription. If you've forgotten your password, you can easily reset it by visiting the following link: [Reset Password](https://myheritagehealth.org/reset-password). Having your password handy will streamline the cancellation process.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your My Heritage Health subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your My Heritage Health account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel My Heritage Health online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
My Heritage Health May Show Up On Your Statement As:
My Heritage Health MyHeritage MyHeritageHealth.org MyHeritage Subscription MyHeritage Membership My Heritage Health Services MyHeritage DNA MyHeritage Health Care My Heritage Health Fee MyHeritage Billing
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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