The Ultimate Step by Step Guide to Cancelling a My Smart Traveller Subscription or Membership (mysmarttraveller.com)
By
Bella K.
|
Published
August 22, 2025
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Updated
August 23, 2025
My Smart Traveller is a service that helps you plan and manage your travels more easily. They offer subscriptions that give you access to useful tools and resources, like travel alerts and tips, so you can stay informed and safe while you're away. If you see a charge from them, it might be for one of these helpful subscriptions that make your trips smoother!
Canceling a subscription with My Smart Traveller is relatively straightforward, but may involve navigating through their website. Some users may find the process slightly confusing or time-consuming due to the information required.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a My Smart Traveller subscription.
How to Cancel My Smart Traveller: Step by Step
If you purchased through MySmartTraveller.com:
Visit mysmarttraveller.com and log into your account.
Navigate to the Account Settings section.
Select Subscriptions from the menu.
Find the subscription you wish to cancel and click on it.
Click on Cancel Subscription.
Confirm your cancellation by clicking on Yes, Cancel when prompted.
You will receive an email confirmation of your cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Select Subscriptions.
Find the My Smart Traveller subscription and tap on it.
Tap Cancel Subscription at the bottom of the screen.
Confirm your cancellation by tapping Confirm.
You will receive a confirmation email from Apple regarding the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find the My Smart Traveller subscription and tap on it.
Tap Cancel subscription.
Follow the prompts to confirm your cancellation.
You will receive an email confirmation from Google regarding the cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Select the Settings gear icon in the top right corner.
Click on Payments in the menu.
Select Manage automatic payments.
Find and select My Smart Traveller from the list.
Click on Cancel in the details section.
Confirm your cancellation when prompted.
You will receive a confirmation email from PayPal about the cancellation.
How to Contact My Smart Traveller
If you need assistance, here's how you can get in touch with My Smart Traveller's support team.
Tips and Tricks for Getting a My Smart Traveller Refund
Document Everything: Keep a record of all communications regarding your subscription cancellation.
Use Direct Language: Be clear and assertive in your request: "I want to cancel my subscription effective immediately."
Contact During Off-Peak Hours: Call or chat during non-peak times to avoid long wait times and get more attentive service.
Escalate to a Supervisor: If the first representative is unhelpful, politely ask to speak with a supervisor.
Leverage Cancellation Policies: Mention any promotional offers or policies that may compel them to cancel smoothly.
Check for Hidden Fees: Inquire about any potential cancellation fees; understanding this can be used for negotiation.
Use Email: Send a cancellation request via email for a written record, and follow up if you don’t receive confirmation.
Timing Matters: Cancel right before the billing cycle to avoid being charged for the next month.
Express Discontent: If relevant, express dissatisfaction with the service to potentially receive a retention offer.
Seek Help from Customer Advocacy Groups: If issues arise, consider reaching out to consumer protection organizations for assistance.
Why Do People Request Refunds from My Smart Traveller
Financial constraints making it hard to justify the expense.
Limited travel plans resulting in unused benefits.
Unsatisfactory customer service experiences leading to frustration.
Lack of relevant features for personal travel needs.
Increased competition offering better options at lower prices.
Difficulty in navigating the platform or accessing benefits.
Change in travel habits, such as reduced frequency or preference for other travel methods.
Perception of low value in relation to the cost of membership.
Personal emergencies or life changes affecting travel plans.
Technical issues with the website or app affecting usability.
My Smart Traveller Refund Script
Script
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Dear My Smart Traveller, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
My Smart Traveller Refund Policy
My Smart Traveller allows members to cancel their subscription at any time. Upon cancellation, the membership will remain active until the end of the current billing cycle, with no refunds provided for any unused portion of the subscription.
The Easiest Way to Get a My Smart Traveller Refund
If you're frustrated trying to cancel your subscription, membership, or bill from My Smart Traveller—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as My Smart Traveller may have complex cancellation policies that could include hidden fees or require notice periods, making it difficult to cancel your subscription immediately. Always read the fine print in their terms and conditions, as there might be penalties for early cancellation or specific processes to follow that could delay your cancellation. Make sure you're aware of any automatic renewals as well, which could trap you in a cycle of ongoing charges.
Financial constraints making it hard to justify the expense.
Limited travel plans resulting in unused benefits.
Unsatisfactory customer service experiences leading to frustration.
Lack of relevant features for personal travel needs.
Increased competition offering better options at lower prices.
Difficulty in navigating the platform or accessing benefits.
Change in travel habits, such as reduced frequency or preference for other travel methods.
Perception of low value in relation to the cost of membership.
Personal emergencies or life changes affecting travel plans.
Technical issues with the website or app affecting usability.
Account Number
Email Address associated with the account
Full Name of the account holder
Billing Information (credit card or payment method used)
Subscription Type that you want to cancel
Cancellation Reason
Confirmation of Identity (such as security questions)
Date of Subscription Creation
Effective Cancellation Date
Before cancelling your My Smart Traveller subscription, be aware that you'll lose access to valuable travel resources, including personalized trip planning and exclusive discounts on accommodations and activities. Additionally, any saved itineraries or preferences may be permanently deleted, which can affect your future travel planning. It's also helpful to review the cancellation policy to understand if there are any fees or notice periods required. Make sure to explore alternative options that might suit your needs before finalizing the cancellation.
My Smart Traveller allows members to cancel their subscription at any time. Upon cancellation, the membership will remain active until the end of the current billing cycle, with no refunds provided for any unused portion of the subscription.
To cancel your subscription on My Smart Traveller, you will need your password to access your account. If you've forgotten your password, you can easily reset it by visiting [this link](https://mysmarttraveller.com/reset-password). Once you've logged in with your new password, you can proceed with the cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your My Smart Traveller subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your My Smart Traveller account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel My Smart Traveller online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
My Smart Traveller May Show Up On Your Statement As:
My Smart Traveller MST Travel Smart Traveller My Smart Travel MST Tvl SmartTrav MySmartTraveller MST-Travel MySTraveller My Smart Traveller Booking
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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