The Ultimate Step by Step Guide to Cancelling a myjuniper Subscription or Membership (myjuniper.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
MyJuniper offers weight management programs that start at around $349 to $399 per month. These programs include a treatment plan to help control appetite, medication delivered right to your door with automatic monthly refills, and access to nurses and pharmacists for support. Members also get unlimited check-ins with health practitioners and use of a special app for tracking progress and chatting with health coaches. So, if you're seeing a charge from MyJuniper, it's likely for one of these monthly subscription plans for weight management and health coaching.
Cancellation requires filling out an online form to request cancellation or pause, and the team responds within 1-2 business days to confirm, making the process straightforward but not immediate. This delay in confirmation adds a small hurdle, but it's not overly difficult as the process is clearly explained and supported by a specific form.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a myjuniper subscription.
How to Cancel myjuniper: Step by Step
If you purchased through Juniper website:
Login to your Juniper account.
Navigate to Treatment Plans.
Below your treatment plans, find Subscriptions.
Click Manage.
Underneath Your next shipment, click cancel here.
Click Cancel.
Done!
If you purchased through Nourish Shakes:
Login to your Juniper account.
Navigate to Treatment Plans.
Under your Weight loss treatment plan, click on View treatment plan.
Under Your upcoming order, click Remove beside the Nourish Shakes from your next order.
Done!
If you need to cancel treatment plan subscription:
Fill out the cancellation form linked in your account or available in the support section.
Be aware that you cannot cancel or pause orders already being processed.
Wait for a confirmation from the team within 1-2 business days.
How to Contact myjuniper
If you need assistance, here's how you can get in touch with myjuniper's support team.
Use email only as there is no phone number; this forces them to respond in writing.
Document every interaction with dates and times to create a paper trail.
Insist on a written confirmation of cancellation to avoid ongoing charges.
Send follow-up emails frequently if there is no response to your initial cancellation request.
Be firm and clear in your language, stating you want an immediate cancellation and refund due to poor service.
Escalate by requesting to speak to a supervisor or manager via email if initial contacts don’t respond.
Use public reviews and forums to mention your intent to post negative feedback if ignored, which sometimes prompts action.
Avoid calling as they don’t provide phone support for cancellations; rely on persistent email communication instead.
Request a cancellation form if not provided and fill it out promptly.
Try cancelling near the end of a billing cycle to minimize further charges.
If paused instead of cancelled, clarify your intent to permanently cancel to avoid continued billing.
Why Do People Request Refunds from myjuniper
Feeling neglected due to lack of response or support from customer service.
Receiving broken or dysfunctional equipment, such as scales not working properly.
Delays in prescriber consultations which cause dissatisfaction.
Generic coaching advice that does not meet expectations for personalized care.
Health advice from unqualified personnel, leading to doubts about service quality.
Experiencing side effects or adverse reactions to medication prompting cancellation.
Concerns about professionalism of doctors or pharmacists affiliated with the service.
Lack of flexibility or difficulty in pausing/canceling orders once processing begins.
Feeling the service is not as premium or valuable as advertised.
myjuniper Refund Script
Script
Copy
Dear myjuniper, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
myjuniper Refund Policy
MyJuniper's cancellation policy allows you to cancel or pause your treatment plan by filling out a form, but cancellations or pauses cannot be made for orders already being processed. To receive a refund, you must cancel your subscription by 11:59 pm the day before the order processing date; cancellations made after this cutoff time are generally non-refundable unless exceptions apply such as stock issues, pricing errors, or faulty products.
The Easiest Way to Get a myjuniper Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from myjuniper—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Juniper allows you to cancel or pause your treatment plan at any time by filling out a cancellation form. However, you cannot cancel or pause any orders that are already being processed, which could delay immediate cancellation. There are no explicit mentions of long-term contracts, lock-ins, or early cancellation fees, but be aware of the order processing limitation which acts as a slight hurdle to instant cancellation.
Feeling neglected due to lack of response or support from customer service.
Receiving broken or dysfunctional equipment, such as scales not working properly.
Delays in prescriber consultations which cause dissatisfaction.
Generic coaching advice that does not meet expectations for personalized care.
Health advice from unqualified personnel, leading to doubts about service quality.
Experiencing side effects or adverse reactions to medication prompting cancellation.
Concerns about professionalism of doctors or pharmacists affiliated with the service.
Lack of flexibility or difficulty in pausing/canceling orders once processing begins.
Feeling the service is not as premium or valuable as advertised.
Login details for your myjuniper account (email address and password)
Subscription or treatment plan type you wish to cancel (e.g., Nourish Shakes, Weight Loss, other treatment plans)
Reason for cancellation or pause (optional but may be requested)
Confirmation of your identity (matching the account holder or email on file)
Specific changes requested (e.g., cancel, pause, or both; if also unsubscribing from emails, state this intention)
Preference for future orders (if cancelling a component of a bundled plan such as Nourish Shakes from a treatment plan)
Before cancelling your MyJuniper subscription, know that you'll need to fill out a cancellation form and cannot cancel orders that are already processing. You lose access to future shipments and any ongoing treatment plan support once cancelled. If you cancel after the refund cutoff time (11:59 pm day before the next order process date), you may not get a refund unless certain exceptions apply, like stock issues or product faults. The Medical Support Team can help if you consider pausing instead of cancelling, assisting with dosing schedules and a smooth return.
MyJuniper's cancellation policy allows you to cancel or pause your treatment plan by filling out a form, but cancellations or pauses cannot be made for orders already being processed. To receive a refund, you must cancel your subscription by 11:59 pm the day before the order processing date; cancellations made after this cutoff time are generally non-refundable unless exceptions apply such as stock issues, pricing errors, or faulty products.
To cancel your subscription with MyJuniper (myjuniper.com), you do not need your password. Cancellation is done by filling out a Cancellation Request Form, and after submitting it, a team member will contact you within 1-2 business days to confirm the cancellation. If you do need to reset your password for other reasons, you can do so at this URL: https://help.myjuniper.com/hc/en-us/articles/4408460472345-How-do-I-cancel-or-pause-my-treatment-plan-subscription. This process allows for cancellation without requiring immediate authentication through your password.
We've actually written a step by step guide on how to get a refund from myjuniper. Check it out!
The cancellation process typically takes about 2 days to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your myjuniper subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your myjuniper account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel myjuniper online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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