The Ultimate Step by Step Guide to Cancelling a MyUS Subscription or Membership (myus.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
MyUS is a service that helps people outside the U.S. shop online from American stores and get their purchases delivered internationally. They offer shipping options, package consolidation, and even a membership subscription that makes it easier and cheaper to send items overseas. If you see a charge from them, it’s likely for your subscription fee or shipping costs for your latest online orders!
Cancelling a subscription to MyUS requires navigating their website and potentially interacting with customer service, which can be somewhat straightforward but may include some confusion. The process isn't overly complicated but could be cumbersome for some users, especially if they encounter issues.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a MyUS subscription.
How to Cancel MyUS: Step by Step
If you purchased through myus.com:
Visit myus.com and log in to your account.
Navigate to the Account Settings section.
Select Membership from the options available.
Scroll down to find the Cancel Membership option.
Click on Cancel Membership.
Follow the on-screen prompts to confirm your cancellation.
If you purchased through Apple:
Open the App Store on your iPhone or iPad.
Tap on your profile icon at the top right corner.
Select Subscriptions.
Find MyUS Subscription in the list.
Tap on Cancel Subscription and confirm your choice.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) and select Subscriptions.
Locate MyUS Subscription.
Tap on Cancel Subscription.
Follow the prompts to finalize the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to Settings (gear icon) in the top right corner.
Select Payments and then Manage Automatic Payments.
Find and select MyUS Subscription.
Click on Cancel to disable future payments.
How to Contact MyUS
If you need assistance, here's how you can get in touch with MyUS's support team.
Call at the right time: Contact customer service during off-peak hours for shorter wait times.
Be prepared: Have your account details, membership ID, and any billing statements handy.
Use clear language: State your intention directly by saying "I would like to cancel my subscription." Avoid lengthy explanations.
Ask for confirmation: After requesting cancellation, ask for a confirmation email or number to ensure it’s processed.
Escalate if needed: If the first representative is unhelpful, politely ask to speak with a supervisor or manager.
Document everything: Keep a record of all communications, including dates and names of representatives.
Be patient: Stay calm and patient during the call; aggressive behavior may lead to less helpful responses.
Utilize chat support: If available, chat support can often provide quicker, more straightforward cancellation options.
Check for win-back offers: Be prepared for potentially receiving discounts or offers if they try to convince you to stay.
Follow up: If you don’t receive confirmation within a few days, follow up to ensure the cancellation went through.
Monitor your account: After cancellation, keep an eye on your billing statements to ensure no further charges are incurred.
Why Do People Request Refunds from MyUS
High fees associated with membership.
Lack of use or need for the service.
Pricing changes that make it less affordable.
Customer service issues or dissatisfaction.
Limited shipping options or slower delivery times.
Complicated return policies that are not user-friendly.
Comparative services offering better value or features.
Negative user experiences shared by others.
Changes in personal circumstances (e.g., moving abroad).
Issues with account management or billing errors.
MyUS Refund Script
Script
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Dear MyUS, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
MyUS Refund Policy
MyUS offers members the flexibility to cancel their subscription at any time through their account settings. Upon cancellation, services will remain active until the end of the current billing cycle, ensuring that members can fully utilize their membership until the expiration date. No refunds are provided for partial billing periods after cancellation.
The Easiest Way to Get a MyUS Refund
If you're frustrated trying to cancel your subscription, membership, or bill from MyUS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering a subscription to MyUS, as they may have convoluted cancellation processes buried in their terms. While you typically can cancel your membership at any time, there might be hidden early cancellation fees or additional hurdles you must navigate, like requiring notice by a certain date. Always read the fine print to avoid unexpected charges or complications.
High fees associated with membership.
Lack of use or need for the service.
Pricing changes that make it less affordable.
Customer service issues or dissatisfaction.
Limited shipping options or slower delivery times.
Complicated return policies that are not user-friendly.
Comparative services offering better value or features.
Negative user experiences shared by others.
Changes in personal circumstances (e.g., moving abroad).
Issues with account management or billing errors.
Account Email Address
Account Password
Subscription Type (e.g., monthly, yearly)
Billing Information (credit card details)
Reason for Cancellation
Order Number or Account ID
Confirmation of Cancellation Request
Contact Information (for customer service follow-up)
Before cancelling your MyUS subscription, keep in mind that you will lose access to package consolidation services, which can save you on shipping fees. Additionally, your stored packages will be removed after cancellation, so ensure you retrieve any items before proceeding. Consider that any ongoing promotions or discounts may also be forfeited, impacting your future shipping rates. Lastly, check for any cancellation fees or notice periods to avoid unexpected charges.
MyUS offers members the flexibility to cancel their subscription at any time through their account settings. Upon cancellation, services will remain active until the end of the current billing cycle, ensuring that members can fully utilize their membership until the expiration date. No refunds are provided for partial billing periods after cancellation.
To cancel your MyUS subscription, you will need your password for account verification. If you've forgotten it, you can easily reset your password using the following link: [Reset Password](https://www.myus.com/reset-password). Once you have access to your account, you can proceed with the cancellation process.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MyUS subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MyUS account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MyUS online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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