The Ultimate Step by Step Guide to Cancelling a Nani Massage Subscription or Membership (nanimassage.com)
By
Bella K.
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Published
Invalid Date
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Updated
August 11, 2025
Nani Massage offers relaxing and rejuvenating massage services to help you unwind and feel your best. They provide a range of treatments, from deep tissue to calming aromatherapy massages. Many customers enjoy their subscription plans, which make it easy to schedule regular sessions at a discounted rate, so you might see a monthly charge from them for that. It's a great way to treat yourself and prioritize your wellness!
Cancelling a subscription with Nani Massage is relatively straightforward, as users can typically do so through their account settings or by contacting customer support. However, some users might encounter minor delays or have to navigate through multiple steps, which can be slightly frustrating.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Nani Massage subscription.
How to Cancel Nani Massage: Step by Step
If you purchased through the Nani Massage website:
Visit nanimassage.com and log into your account.
Navigate to the Account Settings or Memberships section.
Select the Manage Subscription option.
Click on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top.
Select Subscriptions.
Find and select your Nani Massage subscription.
Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the Menu icon (three horizontal lines) and select Subscriptions.
Find your Nani Massage subscription.
Tap Cancel Subscription and confirm your cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Go to Settings (gear icon).
Select Payments and then click on Manage Automatic Payments.
Find and select your Nani Massage subscription.
Click Cancel and confirm the cancellation.
If you purchased through a third-party billing service:
Log into the account associated with the third-party service.
Navigate to the Subscriptions or Billing area.
Locate your Nani Massage subscription.
Follow the prompts to Cancel Subscription.
How to Contact Nani Massage
If you need assistance, here's how you can get in touch with Nani Massage's support team.
Be Direct: When contacting support, get straight to the point about cancellation to avoid unnecessary back-and-forth.
Use Polite Language: Politeness can go a long way; being courteous may yield better responses.
Escalate if Necessary: If the first representative can't help, ask to speak to a manager or supervisor for quicker resolution.
Time Your Call: Try calling during non-peak hours (like mid-morning or mid-afternoon) for shorter wait times.
Document Everything: Keep records of your cancellation requests, including dates, times, and names of representatives.
Follow Up: After cancellation, keep an eye on your bank statements to ensure no additional charges occur, and follow up if you see any.
Use Social Media: If you're having trouble, a polite post on social media may get their attention quickly.
Check Trial Terms: Be aware of trial period limitations to ensure you cancel before automatic charges occur.
Ask for Confirmation: Request a confirmation email or message to ensure the cancellation has been processed.
Be Prepared to Fight: Be ready to push back against retention offers; sticking to your decision often leads to quicker cancellation.
Why Do People Request Refunds from Nani Massage
Financial concerns - Budgeting issues and prioritizing expenses.
Location changes - Moving to a different city or state.
Unsatisfactory service - Poor experiences with staff or treatments.
Health issues - Medical problems that prevent visits.
Time constraints - Busy schedules making it hard to attend.
Lack of usage - Not utilizing the membership enough to justify the cost.
Limited offerings - Not enough variety in services provided.
Better alternatives - Finding a more appealing or affordable option.
Nani Massage Refund Script
Script
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Dear Nani Massage, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Nani Massage Refund Policy
Nani Massage offers a flexible cancellation policy for its membership and subscription services, allowing members to cancel at any time without penalty. However, cancellations must be made before the next billing cycle to avoid being charged for that period. It is recommended to contact customer support directly for assistance with the cancellation process.
The Easiest Way to Get a Nani Massage Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Nani Massage—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Nani Massage may include hidden terms that require you to give notice before canceling or impose fees for early cancellation. Always check for automatic renewal clauses and make sure you understand any conditions before committing, as they might complicate the cancellation process.
Financial concerns - Budgeting issues and prioritizing expenses.
Location changes - Moving to a different city or state.
Unsatisfactory service - Poor experiences with staff or treatments.
Health issues - Medical problems that prevent visits.
Time constraints - Busy schedules making it hard to attend.
Lack of usage - Not utilizing the membership enough to justify the cost.
Limited offerings - Not enough variety in services provided.
Better alternatives - Finding a more appealing or affordable option.
Name of the account holder
Email address associated with the account
Phone number on the account
Subscription or membership ID
Billing address
Last payment date
Reason for cancellation
Confirmation of cancellation policy
Preferred method of cancellation (phone, email, online portal)
Feedback or comments if required
Before cancelling your Nani Massage subscription, keep in mind that you'll lose access to exclusive member discounts on services and products. Additionally, any unused credits or packages may expire upon cancellation, meaning you won't be able to redeem them later. Be aware of any cancellation fees that might apply, and check if there’s a notice period required to avoid unexpected charges.
Nani Massage offers a flexible cancellation policy for its membership and subscription services, allowing members to cancel at any time without penalty. However, cancellations must be made before the next billing cycle to avoid being charged for that period. It is recommended to contact customer support directly for assistance with the cancellation process.
To cancel your subscription with Nani Massage, you will need your account password. If you’ve forgotten it, you can easily reset it by visiting [this password reset link](https://nanimassage.com/reset-password). If you need further assistance, feel free to reach out to their customer support.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Nani Massage subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Nani Massage account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Nani Massage online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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