National Geographic offers monthly print magazine subscriptions filled with exclusive stories and stunning photos about nature, science, history, and culture. When you subscribe, you get daily access to new content on their website and can explore a digital archive of past issues going back to 1888. Subscriptions start at around $25 a year, and they automatically renew unless you cancel. If you see a charge from National Geographic, it's likely for your magazine subscription or access to their digital content.
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The cancellation process is straightforward if done through the customer care website by logging in and managing the subscription. Alternatively, phone and email contact options are available, making cancellation relatively easy with a low time commitment but requiring some steps to complete the process.
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How to Cancel National Geographic: Step by Step
If you purchased through nationalgeographic.com:
- Visit the National Geographic customer service website at www.ngmservice.com.
- Log into your account using your email and password.
- Navigate to the 'My Account' section.
- Select 'Manage Subscriptions'.
- Choose the subscription you wish to cancel.
- Click on 'Cancel Subscription' and follow the prompts to confirm the cancellation.
- You will receive a confirmation email once your subscription has been canceled.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select 'Subscriptions'.
- Find and select the National Geographic subscription.
- Tap 'Cancel Subscription' and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) in the upper left corner.
- Select 'Subscriptions'.
- Find the National Geographic subscription from the list.
- Tap 'Cancel Subscription' and confirm the cancellation.
If you purchased through a third-party service:
- Contact the third-party service directly (like Amazon or another retailer).
- Follow their procedures for cancellation as specific to that service.
- Keep records of your cancellation confirmation for future reference.
Tips & Tricks for Canceling National Geographic
- Prepare for a lengthy verification process: Users mention spending over half an hour verifying identity before cancellation is accepted.
- Expect difficulty accessing your account: Many report problems logging into the subscriber account online, including password reset failures.
- Use the escalation email: Contact ngmescalations@subscription.co.uk for cancellation issues or persistent problems.
- Call customer service: Use the phone numbers listed on the official National Geographic contact page especially for international or regional support.
- Be ready for unexpected charges: Auto-renewal charges may still appear even after cancellation attempts; monitor your bank statements closely.
- Try to cancel well before renewal date: To avoid auto-renewal charges, initiate cancellation as early as possible.
- When emailing or calling, clearly state: You want to cancel immediately and request confirmation in writing.
- Don't rely solely on the website: Many users report the website subscription management is buggy or non-functional.
- Consider reporting issues to consumer protection agencies: Users have reported problems to organizations like the FTC when unable to unsubscribe.
- If digital cancellation fails, try postal mail: Sending a written cancellation request may work as a last resort.
- Block or report newsletters as spam: If cancelling subscription emails don’t work, some users suggest marking emails as spam to stop communication.
National Geographic Customer Service Info
If you need assistance, here's how you can get in touch with National Geographic's support team.
Cancel National Geographic Script
Script
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Subject: Request for Subscription Cancellation
Dear National Geographic Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal reasons that require me to reassess my current expenditures. I have enjoyed the content but need to pause my subscription at this time.
Please confirm the cancellation and any necessary details about the process. Thank you for your assistance!
Best regards,
Frequently Asked Questions
National Geographic allows cancellation of subscriptions anytime by phone, email, or online. Cancellation effects vary by subscription type: annual subscriptions lose digital access immediately with a pro-rated refund issued, while monthly subscriptions maintain digital access until the current billing period ends with no refund for partial periods. Third-party subscriptions require cancellation through that third party, and subscriptions renew automatically unless canceled before renewal.
To cancel a National Geographic subscription, you need to contact customer service by email or phone (1-800-647-5463). A password is not explicitly required to cancel via customer service. However, if you want to manage the subscription online or reset your password, you can do so by visiting www.nationalgeographic.com, clicking LOGIN at the top, and following the instructions to reset your password if needed. Here is the password reset URL: https://www.nationalgeographic.com (click LOGIN).
This means you can cancel your subscription without needing a password if you contact customer service directly, but to manage online access a password/account is required.
- Shift towards reality TV content reducing the original educational and exploratory focus.
- Perceived decline in quality of the magazine's traditional content.
- Political content or bias causing discomfort or disagreement among readers.
- Subscription cost concerns or feeling that the value does not justify the price.
- Availability of content elsewhere for free, leading to diminished subscription necessity.
- Changes in format or distribution, such as no longer selling on newsstands, inconveniencing readers.
- Desire to find alternative sources for exploration and discovery.
National Geographic allows you to cancel your subscription at any time by logging into the customer care website, calling 1-800-647-5463, or emailing them. The cancellation becomes effective at the end of the current billing period, so you may still be billed for that period even after cancellation. There are no contracts, early-cancellation fees, or lock-ins mentioned, but if you are on an automatic renewal plan, you should actively stop the auto-renewal to avoid being billed again. Also, cancellations can take a few days to process, during which you might still receive invoices that can be ignored if you've already canceled.
Before cancelling your National Geographic subscription, it's important to know that if you cancel an annual subscription, you will lose access to digital content immediately and you will no longer receive the remaining print issues. For a monthly subscription, you retain access to digital content until the end of the current billing period, but print issues that have not yet been processed for shipping will not be sent. Refunds are generally not provided for partially used billing periods in monthly subscriptions, but annual subscriptions may receive a pro-rated refund. Upon cancellation, all access to digital content and print delivery will cease as per the subscription type.
- Subscription/account number (if available)
- Email address used for registration
- Full name on the account
- Mailing address associated with the account
- Phone number (if cancellation is done by phone)
- Details of how you subscribed (directly, or through third party such as Apple, Amazon, Google Play, etc.)
- Login credentials (if cancelling online via account portal)
- Reason for cancellation (sometimes requested, but not always required)
We've actually written a step by step guide on how to get a refund from National Geographic. Check it out!
The Easiest Way to Cancel National Geographic
If you’re frustrated trying to cancel your subscription, membership, or bill from National Geographic—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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