Neontra is a service that helps you keep track of your financial accounts by syncing with U.S. and Canadian banks. They offer a free trial for 35 days with no ads and unlimited connections, a free ad-supported plan with one account connection, and a premium plan for $9 per month that lets you sync unlimited accounts. If you sign up for the premium plan and later cancel, you'll automatically move to the free plan with only one account connected, and you can manage or cancel your subscription easily via their website or app stores. So if you see a charge from Neontra, it's likely for their premium tracking service to help you manage your money better.
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The process to cancel a subscription is relatively straightforward, especially on mobile where users can cancel directly from the profile subscription tab. Web users need to contact billing via email, which adds a minor delay but is still fairly easy to execute.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a neontra subscription.
How to Cancel neontra: Step by Step
If you purchased through Neontra.com:
- Confirm your current plan.
- Email billing@neontra.com to request cancellation.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find and select your Neontra subscription.
- Tap Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Tap Payments & subscriptions.
- Tap Subscriptions.
- Find and select your Neontra subscription.
- Tap Cancel Subscription.
If you need assistance, here's how you can get in touch with neontra's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a neontra Refund
- Call customer service during off-peak hours to avoid long wait times and increase chances of speaking with a helpful representative.
- Be clear and firm in your language, explicitly stating you want to cancel the subscription immediately.
- Ask to speak with a supervisor if the first representative is unhelpful or tries to upsell you.
- Use multiple communication channels: phone, email, online chat, or social media to increase pressure and show persistence.
- Document every interaction with timestamps, names, and details of what was said for potential dispute resolution.
- Refer to unfair business practices if the company makes cancellation difficult or tries to charge unjustified fees.
- Cancel through third-party billing platforms like Google Play or Apple subscriptions if applicable, as they generally offer easier cancellation processes.
- Timing your cancellation near the end of a billing period may prevent further charges.
- Firmly refuse retention offers and reiterate you do not want any alternative plans or trials.
- In extreme cases, dispute charges with your bank or credit card issuer if cancellation is being unfairly denied or ignored.
Why Do People Request Refunds from neontra
- Payment failures causing frustration and inability to maintain subscription.
- Lack of product or service updates leading to diminished value.
- Unresolved bugs or technical issues negatively impacting user experience.
- Complicated checkout or cancellation processes discouraging continued subscription.
- Inflexible plan modifications that do not meet users' changing needs.
- Shifting customer needs or interests where the subscription no longer fits their lifestyle.
- Reduced purchasing power or cost concerns making the subscription unaffordable.
- Switching to competitors offering better features or pricing.
- Overstocking or excess of similar products/services causing redundancy.
- No longer using the product or service, leading to cancellation.
- Subscription value not meeting expectations requiring refunds or cancellations.
neontra Refund Script
Script
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Dear neontra, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
neontra Refund Policy
Neontra's cancellation policy allows you to cancel your subscription by emailing billing@neontra.com. For the Monthly Premium Plan, you can get a full refund if requested within 3 days of payment, and for the Annual Premium Plan, within 30 days of payment. Refunds are issued to the original credit card used for payment.
The Easiest Way to Get a neontra Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from neontra—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
PL*Neontra PL*Neontra.com
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