Cisco Networking Academy is an educational program that helps people learn tech skills like networking, cybersecurity, and programming. They offer courses online that you can join to build your knowledge and career skills. Sometimes, you might see charges from them because some courses or features require a subscription or payment, typically for access to course materials or certifications. So, if you see billing, it could be from paying for these learning resources or membership access to the academy's content.
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Cancelling a subscription or membership with Networking Academy involves contacting support or sending a data deletion request, which could be done reasonably quickly but requires knowing the correct contact methods and submitting a formal request. While not overly complex, the process is not fully automated on the website and may involve some communication back and forth, making it moderately easy but not instant.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Networking Academy subscription.
How to Cancel Networking Academy: Step by Step
If you purchased through Cisco Networking Academy:
- Log in to your account on netacad.com.
- Go to the Account Settings section.
- Select Manage Subscription.
- Click on Cancel Subscription.
- Follow the prompts to confirm the cancellation.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name, then select Subscriptions.
- Find and tap on your Networking Academy subscription.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon, then select Subscriptions.
- Find your Networking Academy subscription.
- Tap Cancel Subscription.
- Confirm the cancellation.
If you need assistance, here's how you can get in touch with Networking Academy's support team.
Email
The email is not available.
Tips and Tricks for Getting a Networking Academy Refund
- Firmly state your intent to cancel immediately and do not engage in any prolonged discussion or sales pitches.
- Repeat "I want to cancel my subscription" clearly without giving reasons or answering unrelated questions.
- If forced to call, be polite but persistent, and hang up if the representative persistently tries to retain you.
- Cancel autopay or payment methods to stop future charges if cancellation is delayed or refused.
- Try cancelling on a desktop or laptop rather than a mobile device, as the cancel button may not be visible on mobile.
- Navigate to your profile dropdown > billing section and find the Manage Membership or Cancel Subscription button.
- If no cancel button is visible, contact support via the Help link and select Billing Issue to request cancellation.
- Canceling will often keep your subscription active until the end of the paid term but prevent further billed payments.
- If necessary, escalate by visiting a physical office or reaching out via official billing queues.
- Threaten cancellation occasionally to get possible discounts or credits before finalizing.
Why Do People Request Refunds from Networking Academy
- False advertising and lack of support; primarily only chatbot support with no human assistance.
- Inability to change personal information; platform bugs and "doesn't work" complaints.
- Study materials are very hard to understand; unclear language and disorganized content flow.
- Tests and activities have mistakes and bugs; many have not been corrected for years.
- Users must rely on external resources like YouTube or ChatGPT to understand course content.
- Course content and exams inaccuracies; module exams incorrectly keyed or inadequately explained causing confusion and misunderstanding.
- Outdated and irrelevant content; users find materials do not match their skill level or current industry standards.
- Feeling overwhelmed or falling behind; difficult course work and high pressure can lead to cancellation.
- Life circumstances; personal reasons such as time constraints and other commitments leading to cancellation.
Networking Academy Refund Script
Script
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Dear Networking Academy, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Networking Academy Refund Policy
Networking Academy's cancellation policy varies by class type: For public classes, cancellations outside 18 days from the start date are fully refundable or reschedulable; within 18 days, no refund is provided. For private classes, cancellations made more than 30 days before the start date are eligible for full refund or rescheduling, but within 30 days no refund is given and additional fees may apply for rescheduling. Cisco may cancel classes due to low enrollment or resource issues, offering rescheduling or refunds, but guaranteed-to-run classes will not be canceled.
The Easiest Way to Get a Networking Academy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Networking Academy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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