Nexamp Community Solar lets you subscribe to a piece of a local solar farm that sends clean energy to your neighborhood’s electric grid. When you do this, you get energy credits that help lower your regular utility bill. You'll get two bills each month: one from your utility showing the credits from your solar subscription, and one from Nexamp for your share of the solar farm. This program is a simple way to support renewable energy and save on your electricity costs without changing your current utility provider.
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Cancelling a subscription with Nexamp Community Solar involves simply contacting customer support via email or phone, which is straightforward. However, the actual cancellation process completion depends on the utility company's timeline, which can take up to 90 days or even 6 months in some states, making the full process somewhat slow but not difficult to initiate.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Nexamp Community Solar subscription.
How to Cancel Nexamp Community Solar: Step by Step
If you purchased through Nexamp:
- Contact Customer Support:
- Provide Subscription Details:
- Include necessary information such as your account number and full name.
- Confirm Cancellation:
- Wait for confirmation of your cancellation request.
- Your cancellation is effective once your utility company removes you from the subscriber list.
- Processing Period:
- Be aware that cancellation processing may take up to 90 days (or up to 6 months in Massachusetts).
- During this time, you will still earn community solar credits.
- Final Invoice:
- You will not be invoiced for credits from the solar production period beyond the period listed in your cancellation confirmation email.
If you need assistance, here's how you can get in touch with Nexamp Community Solar's support team.
Tips and Tricks for Getting a Nexamp Community Solar Refund
- Give a 90-day notice for cancellation to ensure the removal process with the utility is completed.
- Expect a delay after cancellation during which you may receive and need to pay additional bills because the cancellation processing lags behind.
- Communicate firmly and politely with customer service, as they are polite but cancellations can take time to process.
- Monitor your utility bills closely after subscribing and after cancellation to catch any unexpected charges or credits.
- Be aware that you are billed for credits that are discounted by about 12.5%, which means you save money but aren’t completely free from charges.
- Watch for surprise secondary billing and clarify the billing structure early to avoid confusion.
- Escalate by documenting all communications in case of billing disputes after cancellation.
- Timing your cancellation around billing cycles can help minimize extra bills received post-cancellation.
- Prepare for some billing complexity as the community solar program involves net metering credits and separate billing.
Why Do People Request Refunds from Nexamp Community Solar
- Cancellation processing delays: Customers report that cancellations can take up to 90 days to be fully processed due to utility coordination, causing continued charges during this period.
- Continued billing after cancellation request: Some customers receive invoices even after they have requested cancellation, leading to frustration and perception of being billed unfairly.
- Lack of billing transparency: Customers mention confusion over how charges and solar credits are applied, with billing in arrears adding complexity.
- Unexpected charges: Instances where customers are billed for periods or amounts they did not anticipate, sometimes including back-billing for multiple months at once.
- Feeling misled or unclear communication: Customers feel they were not clearly informed about the cancellation timeline, billing practices, or credit application process.
- Difficulty completing signup or automatic cancellation issues: Some report being billed despite not completing signup procedures, with claims of automatic cancellations not preventing charges.
- Frustration with customer service: Reports indicate challenges in reaching customer support or resolving billing and cancellation issues satisfactorily.
- Perceived low savings or value: Some customers feel the discounts and solar credits do not provide meaningful savings compared to their previous bills.
- Delayed or unreceived promotional offers: Complaints about promised discounts, gifts, or incentives that were delayed or never received.
- Challenges for vulnerable groups: Difficulty understanding terms and processes, especially for people with disabilities or other vulnerabilities.
Nexamp Community Solar Refund Script
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Dear Nexamp Community Solar, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Nexamp Community Solar Refund Policy
Nexamp Community Solar allows you to cancel your subscription at no additional cost by contacting customer support via email or phone. The cancellation becomes effective once your name is removed from the subscriber list by the utility company, which can take up to 90 days (or up to 6 months in Massachusetts). During this period, you may still earn solar credits, and billing continues in arrears until the cancellation is confirmed.
The Easiest Way to Get a Nexamp Community Solar Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Nexamp Community Solar—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
CDG Customer credit applied to this invoiceNexamp solar credit chargeNexamp Community Solar credit chargeNexamp subscription chargeNexamp solar energy credit discount charge
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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