The Ultimate Step by Step Guide to Cancelling a NordVPN Subscription or Membership (nordvpn.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
NordVPN is a service that helps keep your internet connection private and secure when you go online. They offer different subscription plans—Basic, Plus, and Ultra—where you can protect up to 10 devices at once and get additional extras like password managers or encrypted cloud storage depending on the plan. You can choose to pay monthly or for a full year or two years upfront, and all plans come with a 30-day money-back guarantee. If you're seeing a charge from NordVPN, it's likely for one of these subscriptions to keep your online activity safe.
Cancelling a NordVPN subscription is straightforward and can be done directly through the user's Nord Account by disabling the auto-renewal in the billing tab, which is a simple process with clear instructions. The only slight complexity is if the subscription was purchased via app stores, in which case different procedures apply, but overall the process is quick and easy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a NordVPN subscription.
How to Cancel NordVPN: Step by Step
If you purchased through NordVPN.com:
Log in to your Nord Account.
Open the billing tab.
Click cancel next to auto-renewal.
Select cancel auto-renewal.
You will receive a confirmation email once cancellation is successful.
If you purchased through Apple App Store:
Open the Settings app on your device.
Tap your name at the top.
Tap Subscriptions.
Select NordVPN from the list.
Tap Cancel Subscription.
You will receive a confirmation of cancellation.
If you purchased through Google Play Store:
Open the Google Play Store app.
Tap the menu (three horizontal lines) and select My subscriptions.
Select NordVPN from your subscriptions.
Tap Cancel subscription.
You will receive a confirmation of cancellation.
If you purchased through Amazon App Store:
Open the Amazon App Store.
Tap Menu, then My Apps & Games.
Select NordVPN.
Tap Cancel subscription.
You will receive a confirmation of cancellation.
How to Contact NordVPN
If you need assistance, here's how you can get in touch with NordVPN's support team.
Always cancel NordVPN subscriptions on their website subscription page, not via the app.
Disable auto-renewal immediately after subscribing to avoid unexpected charges.
After cancellation on the website, confirm cancellation via the confirmation email sent by NordVPN. Failure to confirm will result in continued charges.
Request cancellation through live chat customer support, insist on speaking to a representative.
Use firm, clear language when requesting refunds: "I hereby request a refund as part of your 30-day money back guarantee. I am not interested in troubleshooting or further explanation. If charged, I will initiate a chargeback."
Be aware NordVPN may try retention tactics or deny refunds; remain persistent and refer to the 30-day money-back guarantee.
Set reminders to verify cancellation and auto-renewal status before subscription renewal dates.
Using virtual credit cards or PayPal can provide more control over stopping payments.
Check cancellation proof on the subscription page and saved emails, don’t trust app notifications alone.
Watch out for multiple charges even after cancellation; dispute charges if necessary via chargeback after exhausting customer support.
Note that some users experienced NordVPN re-activating subscriptions or charging manually; disabling auto-renewal may not fully stop payments.
Why Do People Request Refunds from NordVPN
Finding a better alternative VPN service in terms of price, performance, or features.
Facing technical issues such as connection problems or general dissatisfaction with the service.
Latency issues especially on far-away servers causing slower speeds and sub-par experiences.
No longer needing the service due to less internet usage or diminished concern for online security.
Financial reasons such as managing budget constraints or prioritizing other essential subscriptions.
Taking a temporary break from VPN usage and choosing to cancel auto renewal during non-use periods.
Frustration with speed and performance leading to the desire to try a different VPN.
NordVPN Refund Script
Script
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Dear NordVPN, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
NordVPN Refund Policy
NordVPN's cancellation policy allows users to cancel their subscription and request a refund within 30 days of purchase under their Money Back Guarantee. To cancel a subscription bought directly from NordVPN, users must log into their account, go to the billing tab, and turn off auto-renewal. Refunds after purchase are handled via customer support with specific terms depending on the purchase platform, and once a subscription renews, it generally cannot be refunded unless required by law.
The Easiest Way to Get a NordVPN Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from NordVPN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
NordVPN allows you to cancel your subscription and request a refund within 30 days of purchase under their Money Back Guarantee. However, once the subscription is renewed, refunds are no longer available for the ongoing period. You can cancel auto-renewal anytime via your Nord Account to prevent further billing, but be aware that refunds are limited to the first 30 days only, and cancellations through app stores require following their specific policies. There are no lock-in contracts or early-cancellation fees, but refunds post-renewal or outside the guarantee window are not typically offered.
Finding a better alternative VPN service in terms of price, performance, or features.
Facing technical issues such as connection problems or general dissatisfaction with the service.
Latency issues especially on far-away servers causing slower speeds and sub-par experiences.
No longer needing the service due to less internet usage or diminished concern for online security.
Financial reasons such as managing budget constraints or prioritizing other essential subscriptions.
Taking a temporary break from VPN usage and choosing to cancel auto renewal during non-use periods.
Frustration with speed and performance leading to the desire to try a different VPN.
NordVPN account login credentials (email and password)
Access to registered email address (to receive confirmation email)
Payment history details (for refunds or support requests)
Reason for cancellation or refund (if requesting a refund)
Subscription information (type, renewal status)
Device/account used for purchase (Web, Apple App Store, Google Play, Amazon App Store)
Contact customer support (for refunds or unresolved issues, via live chat or email)
Before cancelling your NordVPN subscription, know that you will lose access to all VPN features, including secure and private internet browsing through encrypted connections and access to restricted content. If you cancel within the 30-day money-back guarantee period, you can request a full refund. Remember to cancel before the billing cycle ends to avoid being charged for the next period. Also, cancelling your subscription will stop auto-renewal but your current subscription stays active until it officially expires. If your subscription includes extra services like NordPass, NordLocker, or Dedicated IP, those will also be cancelled with your NordVPN subscription.
NordVPN's cancellation policy allows users to cancel their subscription and request a refund within 30 days of purchase under their Money Back Guarantee. To cancel a subscription bought directly from NordVPN, users must log into their account, go to the billing tab, and turn off auto-renewal. Refunds after purchase are handled via customer support with specific terms depending on the purchase platform, and once a subscription renews, it generally cannot be refunded unless required by law.
To cancel your NordVPN subscription, you do need to log in to your Nord Account, which requires your password. Cancellation is done through your account's billing tab where you can turn off auto-renewal. If you've forgotten your password, you can reset it at this link: https://nordvpn.com/password-reset/. This process ensures your subscription will no longer renew, and you'll receive a confirmation email after cancellation.
We've actually written a step by step guide on how to get a refund from NordVPN. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your NordVPN subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your NordVPN account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel NordVPN online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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