NordVPN is a service that helps keep your internet connection private and secure when you go online. They offer different subscription plans—Basic, Plus, and Ultra—where you can protect up to 10 devices at once and get additional extras like password managers or encrypted cloud storage depending on the plan. You can choose to pay monthly or for a full year or two years upfront, and all plans come with a 30-day money-back guarantee. If you're seeing a charge from NordVPN, it's likely for one of these subscriptions to keep your online activity safe.
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Cancelling a NordVPN subscription is straightforward and can be done directly through the user's Nord Account by disabling the auto-renewal in the billing tab, which is a simple process with clear instructions. The only slight complexity is if the subscription was purchased via app stores, in which case different procedures apply, but overall the process is quick and easy.
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How to Cancel NordVPN: Step by Step
If you purchased through NordVPN.com:
- Log in to your Nord Account.
- Open the billing tab.
- Click cancel next to auto-renewal.
- Select cancel auto-renewal.
- You will receive a confirmation email once cancellation is successful.
If you purchased through Apple App Store:
- Open the Settings app on your device.
- Tap your name at the top.
- Tap Subscriptions.
- Select NordVPN from the list.
- Tap Cancel Subscription.
- You will receive a confirmation of cancellation.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap the menu (three horizontal lines) and select My subscriptions.
- Select NordVPN from your subscriptions.
- Tap Cancel subscription.
- You will receive a confirmation of cancellation.
If you purchased through Amazon App Store:
- Open the Amazon App Store.
- Tap Menu, then My Apps & Games.
- Select NordVPN.
- Tap Cancel subscription.
- You will receive a confirmation of cancellation.
Tips & Tricks for Canceling NordVPN
- Always cancel NordVPN subscriptions on their website subscription page, not via the app.
- Disable auto-renewal immediately after subscribing to avoid unexpected charges.
- After cancellation on the website, confirm cancellation via the confirmation email sent by NordVPN. Failure to confirm will result in continued charges.
- Request cancellation through live chat customer support, insist on speaking to a representative.
- Use firm, clear language when requesting refunds: "I hereby request a refund as part of your 30-day money back guarantee. I am not interested in troubleshooting or further explanation. If charged, I will initiate a chargeback."
- Be aware NordVPN may try retention tactics or deny refunds; remain persistent and refer to the 30-day money-back guarantee.
- Set reminders to verify cancellation and auto-renewal status before subscription renewal dates.
- Using virtual credit cards or PayPal can provide more control over stopping payments.
- Check cancellation proof on the subscription page and saved emails, don’t trust app notifications alone.
- Watch out for multiple charges even after cancellation; dispute charges if necessary via chargeback after exhausting customer support.
- Note that some users experienced NordVPN re-activating subscriptions or charging manually; disabling auto-renewal may not fully stop payments.
NordVPN Customer Service Info
If you need assistance, here's how you can get in touch with NordVPN's support team.
Cancel NordVPN Script
Script
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Dear NordVPN Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal circumstances, I will no longer be able to utilize your services. I would appreciate your assistance in processing this cancellation promptly. Please confirm the cancellation and any final steps required on my part.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
NordVPN's cancellation policy allows users to cancel their subscription and request a refund within 30 days of purchase under their Money Back Guarantee. To cancel a subscription bought directly from NordVPN, users must log into their account, go to the billing tab, and turn off auto-renewal. Refunds after purchase are handled via customer support with specific terms depending on the purchase platform, and once a subscription renews, it generally cannot be refunded unless required by law.
To cancel your NordVPN subscription, you do need to log in to your Nord Account, which requires your password. Cancellation is done through your account's billing tab where you can turn off auto-renewal. If you've forgotten your password, you can reset it at this link: https://nordvpn.com/password-reset/. This process ensures your subscription will no longer renew, and you'll receive a confirmation email after cancellation.
- Finding a better alternative VPN service in terms of price, performance, or features.
- Facing technical issues such as connection problems or general dissatisfaction with the service.
- Latency issues especially on far-away servers causing slower speeds and sub-par experiences.
- No longer needing the service due to less internet usage or diminished concern for online security.
- Financial reasons such as managing budget constraints or prioritizing other essential subscriptions.
- Taking a temporary break from VPN usage and choosing to cancel auto renewal during non-use periods.
- Frustration with speed and performance leading to the desire to try a different VPN.
NordVPN allows you to cancel your subscription and request a refund within 30 days of purchase under their Money Back Guarantee. However, once the subscription is renewed, refunds are no longer available for the ongoing period. You can cancel auto-renewal anytime via your Nord Account to prevent further billing, but be aware that refunds are limited to the first 30 days only, and cancellations through app stores require following their specific policies. There are no lock-in contracts or early-cancellation fees, but refunds post-renewal or outside the guarantee window are not typically offered.
Before cancelling your NordVPN subscription, know that you will lose access to all VPN features, including secure and private internet browsing through encrypted connections and access to restricted content. If you cancel within the 30-day money-back guarantee period, you can request a full refund. Remember to cancel before the billing cycle ends to avoid being charged for the next period. Also, cancelling your subscription will stop auto-renewal but your current subscription stays active until it officially expires. If your subscription includes extra services like NordPass, NordLocker, or Dedicated IP, those will also be cancelled with your NordVPN subscription.
- NordVPN account login credentials (email and password)
- Access to registered email address (to receive confirmation email)
- Payment history details (for refunds or support requests)
- Reason for cancellation or refund (if requesting a refund)
- Subscription information (type, renewal status)
- Device/account used for purchase (Web, Apple App Store, Google Play, Amazon App Store)
- Contact customer support (for refunds or unresolved issues, via live chat or email)
We've actually written a step by step guide on how to get a refund from NordVPN. Check it out!
The Easiest Way to Cancel NordVPN
If you’re frustrated trying to cancel your subscription, membership, or bill from NordVPN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to NordVPN?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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