The Ultimate Step by Step Guide to Cancelling a Not Just MD Subscription or Membership (notjustmd.com)
By
Bella K.
|
Published
August 21, 2025
|
Updated
August 22, 2025
Not Just MD is a healthcare service that connects you with doctors and specialists through easy-to-understand subscriptions. They offer virtual visits, allowing you to access medical advice and care from the comfort of your home. If you see a charge from them, it likely covers your monthly subscription for ongoing health support and consultations.
Canceling a subscription to Not Just MD involves navigating their website or contacting customer service, which may take some time but is generally straightforward. The process is not overly complicated, making it relatively easy for users to complete.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Not Just MD subscription.
How to Cancel Not Just MD: Step by Step
If you purchased through notjustmd.com:
Visit the official Not Just MD website at notjustmd.com.
Log in to your account using your registered email and password.
Navigate to the **Account Settings** or **My Subscription** section of your account dashboard.
Locate the **Manage Subscription** or **Billing** tab.
Select the subscription you wish to cancel.
Click on the **Cancel Subscription** button.
Follow any on-screen prompts to confirm the cancellation of your subscription.
You will receive a confirmation email once your subscription has been successfully canceled.
If you purchased through Apple:
Open the **Settings** app on your iPhone or iPad.
Tap your name at the top of the screen to access your Apple ID settings.
Select **Subscriptions**.
Find and select the subscription for Not Just MD.
Tap **Cancel Subscription**.
Confirm your cancellation when prompted.
If you purchased through Google Play:
Open the **Google Play Store** app on your Android device.
Tap the profile icon in the top right corner.
Select **Payments & subscriptions**.
Tap on **Subscriptions** and find your Not Just MD subscription.
Tap **Cancel subscription**.
Follow the instructions to confirm your cancellation.
Be Direct: Start the cancellation request with clear language. Use phrases like "I want to cancel my subscription" to avoid any miscommunication.
Timing Matters: Call early in the day or towards the end of the billing cycle to increase the chance of reaching someone who can assist.
Use the Chat Option: If available, the live chat feature can sometimes yield quicker and more straightforward results compared to phone calls.
Prepare Documentation: Have your account number, subscription details, and any prior correspondence handy to streamline the process.
Escalate if Necessary: If the first representative doesn't help, politely ask to speak to a manager or supervisor.
Be Persistent: If you encounter resistance, kindly reiterate your request and keep pushing until it's resolved.
Consider Posting Publicly: If cancellation isn’t progressing, posting about your experience on social media can prompt a faster response.
Watch for Fees: Ask about any potential cancellation fees upfront to avoid surprises at the end.
Follow Up: After cancellation, monitor your bank statements for a month or two to ensure no further charges are taken.
Document Everything: Take notes on conversation dates and names of representatives for your records.
Why Do People Request Refunds from Not Just MD
Financial constraints - Unable to afford the subscription fee.
Lack of usage - Not utilizing the service regularly.
Change in health needs - No longer requiring the services offered.
Poor customer service - Dissatisfaction with support or assistance received.
Better alternatives - Found a more suitable or affordable option elsewhere.
Quality of content - Perceived decline in the quality of resources or information.
Need for flexibility - Preference for pay-per-use instead of a subscription model.
Life changes - Relocation, new job, or changes in personal circumstances.
Unexpected fees - Surprise charges that were not communicated upfront.
Technical issues - Problems accessing the platform or content.
Not Just MD Refund Script
Script
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Dear Not Just MD, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Not Just MD Refund Policy
Not Just MD allows members to cancel their subscription at any time without penalty. Cancellations take effect at the end of the current billing cycle, ensuring continued access to services until that time.
The Easiest Way to Get a Not Just MD Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Not Just MD—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
When considering Not Just MD, be cautious of any complicated cancellation processes that might involve navigating through several steps, which can deter you from cancelling promptly. Additionally, they may have terms that impose early-cancellation fees or require you to cancel within a specific timeframe to avoid charges. Always read the fine print to ensure you're aware of any lock-in periods or requirements.
Financial constraints - Unable to afford the subscription fee.
Lack of usage - Not utilizing the service regularly.
Change in health needs - No longer requiring the services offered.
Poor customer service - Dissatisfaction with support or assistance received.
Better alternatives - Found a more suitable or affordable option elsewhere.
Quality of content - Perceived decline in the quality of resources or information.
Need for flexibility - Preference for pay-per-use instead of a subscription model.
Life changes - Relocation, new job, or changes in personal circumstances.
Unexpected fees - Surprise charges that were not communicated upfront.
Technical issues - Problems accessing the platform or content.
Account number
Email address associated with the account
Full name of the account holder
Billing address
Payment method information (last four digits of card)
Subscription type being canceled
Reason for cancellation
Contact number for verification
Confirmation of cancellation request
Terms of service regarding cancellation
Before cancelling your Not Just MD subscription, consider that you'll lose access to exclusive medical content, expert advice, and community forums that could greatly benefit your health journey. Additionally, any active telehealth consultation features will become unavailable, limiting your ability to connect with medical professionals. Be sure to check if you have any pending discounts or offers that may be affected by cancellation, and remember the impact on any scheduled services or questions you may have in progress.
Not Just MD allows members to cancel their subscription at any time without penalty. Cancellations take effect at the end of the current billing cycle, ensuring continued access to services until that time.
To cancel your Not Just MD subscription, you will need your password to access your account settings. If you've forgotten your password, you can easily reset it using this link: [Reset Password](https://notjustmd.com/reset-password). If you have any trouble, their customer support team is also available to assist you.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Not Just MD subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Not Just MD account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Not Just MD online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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