NuCalm offers a variety of digital relaxation and wellness products through a mobile app, including features like Rescue, PowerNap, FlowState, Focus, Ignite, and DeepSleep. They provide a 7-day free trial for new users, after which you get automatically enrolled in a subscription if you don't cancel. Subscriptions can be monthly, annually, for 5 years, or lifetime, and you pay upfront for the whole term. If you're getting billed by NuCalm, it's likely for one of these subscriptions, which renew automatically unless you cancel through your account.
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NuCalm allows users to cancel their subscription directly through their online account portal with a clear and straightforward process, which generally takes only a few minutes. The main caution is to cancel before the renewal date, but otherwise, the cancellation itself is not complex or time-consuming.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a NuCalm subscription.
How to Cancel NuCalm: Step by Step
If you purchased through NuCalm directly:
- Visit the NuCalm account management page.
- Log in with your account credentials.
- Navigate to the subscription management section.
- Select the option to cancel your subscription.
- Confirm your cancellation. You will lose access to the NuCalm app on the day of your next scheduled payment.
- Make sure to cancel before the renewal date to avoid being charged again. All sales are final.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name at the top of the screen.
- Select "Subscriptions." You may need to scroll down to find this option.
- Find and tap on your NuCalm subscription.
- Select "Cancel Subscription." Follow the prompts to confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the profile icon in the top right corner.
- Select "Payments & subscriptions."
- Tap "Subscriptions" and locate NuCalm.
- Select "Cancel subscription" and follow the prompts to confirm your cancellation.
If you need assistance, here's how you can get in touch with NuCalm's support team.
Tips and Tricks for Getting a NuCalm Refund
- Contact customer service directly by phone rather than relying on email or web forms for quicker response.
- Be persistent and polite; ask to escalate the cancellation request to a supervisor if the first agent resists.
- Request written confirmation of cancellation to have proof.
- Mention you will dispute charges with your bank if cancellation is not processed promptly.
- Cancel right before the billing cycle renews to avoid being double-charged.
- Use specific language from the terms of service when discussing cancellation to demonstrate you know your rights.
- Keep records of all communications including screenshots, emails, dates, and times for follow-up.
- Consider threatening to report to consumer protection agencies if the company is difficult.
- Check if the subscription can be cancelled via the app or website and cross-check if it reflects immediately to avoid surprises.
- Users have found that expressing dissatisfaction with the product overall helps in convincing reps to cancel quickly.
Why Do People Request Refunds from NuCalm
- High cost leading to feelings of "sticker shock" and making the subscription unaffordable for some users.
- Skepticism about efficacy, with users doubting the scientific basis and effectiveness of the bio signal discs compared to simpler methods like an eye mask with binaural beats.
- Subscription model frustration, as some feel the move to a subscription is a money-squeezing tactic rather than user-friendly.
- Discomfort or annoyance with audio sessions, especially in the beginning during the first 10 minutes.
- Difficulty with disc adhesive, describing it as sticker-like and hard to remove.
- Lack of visible or trackable impact from the discs leading to doubts about their effectiveness.
- No refunds after purchase, making some hesitant and leading to cancellations if the product doesn't meet expectations.
- Preference change, if the product no longer fits into the user's lifestyle or needs.
NuCalm Refund Script
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Dear NuCalm, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
NuCalm Refund Policy
NuCalm subscriptions can be canceled at any time, but access to the app continues only until the next scheduled payment date. All sales are final, so it is important to cancel before the renewal date to avoid charges, as no refunds are issued after renewal. This policy also applies to lifetime subscriptions and gift cards, which are non-refundable.
The Easiest Way to Get a NuCalm Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from NuCalm—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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