Nugenix offers a product trial where after 14 days, if you continue, they ship a fresh one-month supply and bill you $69.99 plus shipping and taxes. They operate on a subscription model where you keep receiving and being billed for monthly shipments unless you cancel. You can cancel anytime by contacting their support via email or phone, and if you cancel within 18 days, you avoid future charges. Their subscription and billing system is quite straightforward, making it easy for customers to understand why they might be getting billed by them.
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Canceling a Nugenix subscription is relatively easy as it requires simply calling or emailing customer service, with no fees to cancel and cancellation available at any time. The process is straightforward but necessitates contacting support directly, which could take some waiting time on the phone or email response, making it slightly more than the easiest level.
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How to Cancel Nugenix: Step by Step
If you purchased through Nugenix.com:
- Call Customer Service: Dial 1-855-714-3234 and request to cancel your subscription. Provide your account information as needed.
- Email Support: Send an email to support@nugenix.com with your cancellation request, including your order ID and other relevant details.
- Use the Cancellation Form: Visit the cancellation page, enter your Order ID, email address, and last name, then submit the form to process your cancellation.
Tips & Tricks for Canceling Nugenix
- Use firm and clear language, such as repeatedly stating: "I want to cancel my subscription" without deviation.
- Call the customer service phone number directly as cancellations via phone are most effective.
- Insist you only wanted a one-time purchase if applicable to strengthen your case.
- Request written confirmation of your cancellation to have proof and avoid further charges.
- Monitor your bank and email carefully after cancellation to catch any unauthorized charges immediately.
- If charges continue post-cancellation, contact your bank or credit card company to dispute and stop payments.
- Cancel at least 1 day before the next billing date to avoid automatic charges.
- Use multiple channels if needed, including phone, email, text to 1-855-714-3234, and the official online cancellation form on Nugenix website.
- Keep detailed records of all communications and confirmations.
- To avoid drawn-out calls, some users recommend using services like DoNotPay app for quick cancellation.
Nugenix Customer Service Info
If you need assistance, here's how you can get in touch with Nugenix's support team.
Cancel Nugenix Script
Script
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Dear Nugenix Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. After evaluating my current health and fitness goals, I have decided to pursue a different direction and will not be needing the supplement at this time.
I would appreciate it if you could confirm the cancellation of my membership and any upcoming charges. Thank you for your understanding and assistance in this matter.
Best regards,
Frequently Asked Questions
Nugenix allows you to cancel your subscription anytime, including during the trial period, without any cancellation fees. To cancel, you need to call their support at 855-714-3234 or email support@nugenix.com. The cancellation process is hassle-free.
To cancel your Nugenix subscription, you do not necessarily need your password. You can either call their support at 855-714-3234 or email support@nugenix.com to cancel your subscription hassle-free. This means if you can't log into your account or don't have your password, you can still get assistance with cancellation via phone or email. However, if you prefer to cancel online via the website, you would need your login password to access your account. If you need to reset your password, you can do so here: https://www.nugenix.com/forgot-password.
- Unexpected charges after free trials or sample orders
- Difficulties canceling subscriptions, including inability to cancel online
- Fees to cancel the subscription, such as $20 or more
- Recurring unauthorized charges on credit or debit cards
- Receiving unwanted product shipments and being charged for them
- Lack of clear or effective customer service and contact options
- Marketing and advertising claims seen as dishonest or misleading
- Requirement to pay for cancellation letters or other administrative fees
- Forced to cancel or replace payment cards due to unauthorized billing
Nugenix uses an auto-ship subscription model where you must cancel at least 1 day prior to your next scheduled billing to avoid being charged for another shipment. If you do not cancel within 18 days after your first order, you will be charged approximately $69.99 plus shipping and taxes every 30 days. There are no early cancellation fees, but you need to actively call or email to cancel; otherwise, your membership and billing automatically continue, which can be a landmine to watch out for. You can cancel at any time, but be mindful of the 1-day advance notice requirement to avoid unexpected billing.
Before cancelling a Nugenix subscription, it's important to know that you can cancel at any time for any reason without hassle. Once you cancel, you will no longer be billed for future shipments and will not receive any more products. If you cancel within 18 days of your order, no further shipments or charges will occur, and you get to keep the current bottle as a gift. Be aware that cancelling means you lose access to the ongoing supply of Nugenix supplements, which may affect any benefits you were experiencing from consistent use. To cancel, you can either email support@Nugenix.com or call their Customer Service Center at 1-855-714-3234.
- Order ID associated with your Nugenix subscription
- Email address used to register your Nugenix account or place your order
- Last name as used on the account or order
- Phone number (recommended when calling customer service)
- Billing address or shipping address (may be requested for account verification)
- Reason for cancellation (optional, but may be requested by customer service)
- Date of next scheduled shipment or billing (to ensure cancellation is processed in time)
We've actually written a step by step guide on how to get a refund from Nugenix. Check it out!
The Easiest Way to Cancel Nugenix
If you’re frustrated trying to cancel your subscription, membership, or bill from Nugenix—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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