The Ultimate Step by Step Guide to Cancelling a NuggMD Subscription or Membership (nuggmd.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
NuggMD is a service that helps you get a medical marijuana card through an easy online evaluation with a licensed doctor. You pay once for the evaluation, which lets you get your card if approved. Sometimes there may be small fees if you cancel after signing up, but generally, your payment covers the doctor visit needed for your card. It's a straightforward way to handle your medical marijuana needs without going to a clinic in person.
Users need to contact customer support via email to request cancellation, which involves waiting for a response and potentially paying a small fee for cancellations before evaluations. The process is not automated online but does not appear overly complicated or obstructive based on available information.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a NuggMD subscription.
Contact support multiple times using different channels (email, phone, live chat) to ensure your cancellation request is acknowledged.
Use clear and direct language such as "I am requesting immediate cancellation of my subscription and no further charges be applied." Be firm but polite.
Request confirmation in writing of your cancellation to avoid disputes later.
Cancel just before the billing cycle renews to minimize unwanted charges.
Escalate to supervisors or managers if front-line support is unhelpful or delays the cancellation.
Keep records of all communications, including dates, times, and names of representatives.
If possible, toggle off auto-renew through account settings before attempting direct cancellation.
Use refund requests or chargeback threats as last resorts if being charged after cancellation.
Why Do People Request Refunds from NuggMD
Falsely advertising services leading to dissatisfaction.
Providers assigned far outside of the patient’s range, causing inconvenience.
Long wait times to receive evaluations, wasting customers’ time.
Cancellation fees that customers feel are unreasonable.
Refund requests denied after certification submission.
Refunds only available before certification submission, not after.
Refunds must be requested within 30 days of evaluation, limiting customer recourse.
Concerns about renewal fees increasing year-over-year.
Poor customer service and communication issues reported.
Evaluation process complexity not matching advertised simplicity.
NuggMD Refund Script
Script
Copy
Dear NuggMD, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
NuggMD Refund Policy
NuggMD's cancellation policy states that if you sign up and pay for your evaluation but cancel before the evaluation, there is a small $10 fee for payment processing. No refunds are provided after the evaluation is completed. This fee policy applies across their services and cancels related to memberships or subscriptions.
The Easiest Way to Get a NuggMD Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from NuggMD—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
NuggMD allows you to cancel your membership, subscription, or bill at any time without long-term contracts or lock-ins. However, if you cancel before your initial evaluation after signing up and paying, there may be a small $10 payment processing fee. There are no early-cancellation fees or gimmicks preventing cancellation, but be aware that most fees paid are non-refundable once services are delivered.
Falsely advertising services leading to dissatisfaction.
Providers assigned far outside of the patient’s range, causing inconvenience.
Long wait times to receive evaluations, wasting customers’ time.
Cancellation fees that customers feel are unreasonable.
Refund requests denied after certification submission.
Refunds only available before certification submission, not after.
Refunds must be requested within 30 days of evaluation, limiting customer recourse.
Concerns about renewal fees increasing year-over-year.
Poor customer service and communication issues reported.
Evaluation process complexity not matching advertised simplicity.
Full name (First and Last)
Email address associated with your NuggMD account
Phone number (for verification, if requested)
Reason for cancellation or refund request (a short explanation of your issue)
Subject line for email (e.g., “Refund Request” if requesting a refund)
State of service (if relevant, as refund and cancellation policies may vary by state)
Reference to order or transaction details, if applicable
Verification of identity (additional information may be needed to verify your identity before processing account deletion)
If unsubscribing from newsletters, use the unsubscribe link in the email
Before cancelling your NuggMD subscription or membership, know that payments are due prior to your appointment, and refund requests must be made within 24 hours if you have not attended your evaluation. If you cancel within 30 days without attending, a $10 cancellation fee applies, and payments are otherwise forfeited with no further refund if you miss the evaluation or post-approval obligations. Upon cancellation or account termination, you may lose access to your account and any retailer discounts tied to your package tier. Multi-year packages require yearly consultations and are non-refundable, non-transferable, and cannot be redeemed for cash if unused.
NuggMD's cancellation policy states that if you sign up and pay for your evaluation but cancel before the evaluation, there is a small $10 fee for payment processing. No refunds are provided after the evaluation is completed. This fee policy applies across their services and cancels related to memberships or subscriptions.
To cancel your NuggMD subscription, it appears that you generally need to access your account, which requires your password. If you need to reset your password, you can do so here: https://id.nugs.net/account/forgot-password?clientId=1d5d6a7847f342fda524. While NuggMD does offer live chat support and email support (support@nuggmd.com), these channels are primarily for customer assistance and do not clearly state that they handle cancellations without authentication. Therefore, having your password is important for cancellation. If you can't remember your password, use the reset link provided to regain access.
We've actually written a step by step guide on how to get a refund from NuggMD. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your NuggMD subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your NuggMD account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel NuggMD online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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