Nurx is a company that offers convenient healthcare services you can do from home, like birth control, mental health care, sexual health treatments, and skin care. When you use Nurx, you fill out an online medical consultation and a licensed provider sends your prescription right to your door. You get billed monthly or quarterly depending on your subscription, which covers the medication and sometimes an extra support or care fee. You can pause or cancel anytime, and they accept many insurance plans, plus free shipping is included.
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Cancelling a Nurx subscription is relatively straightforward as users can cancel via messaging on the site or app, email, or phone during business hours. There is an additional step for NY and CA patients who can cancel directly through their dashboard, making it user-friendly overall but requiring attentiveness to the 48-hour cancellation window to avoid charges.
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How to Cancel Nurx: Step by Step
If you purchased through Nurx:
- Send a message on nurx.com or in the Nurx app requesting cancellation.
- Email nurx-support@thirtymadison.com with your cancellation request.
- Call (800) 321-NURX Monday-Friday, from 9am to 9pm EST, and ask to cancel your subscription.
- If you are located in New York or California:
- Log into your Nurx dashboard.
- Select 'Update plan/cancel subscription' at the bottom of your screen.
- Note that you must cancel within 48 hours after receiving the reminder message to avoid being charged for your next order.
Tips & Tricks for Canceling Nurx
- Contact Nurx multiple times quickly through the app and email to make clear you want to cancel immediately.
- Call Nurx customer service by phone as messaging can be unresponsive and calls, though requiring wait time, can be more effective.
- Send explicit cancellation requests emphasizing you do not approve upcoming charges or shipments.
- Be persistent and escalate by continuing to message and call if initial requests are ignored.
- Cancel before shipment processes to avoid being charged for medication you do not want.
- Accept that sometimes a loss on subscription fees might be necessary due to their policy or poor communication.
- Document all communications to help dispute charges if needed.
- Deleting your account after cancellation is a tactic some users use to prevent further charges or subscriptions.
Nurx Customer Service Info
If you need assistance, here's how you can get in touch with Nurx's support team.
Cancel Nurx Script
Script
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Hello Nurx Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to personal circumstances that prevent me from utilizing the services as intended. I appreciate the offerings and support I've received during my time with Nurx, but at this time, I must discontinue my membership.
Thank you for your attention to this matter. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
Nurx allows you to cancel your subscription anytime by contacting them via their website, app, email, or phone. To avoid the next billing charge, cancellation must be done within 48 hours after receiving the refill preparation reminder. Patients in NY or CA can also cancel through their dashboard on the Nurx website.
To cancel your subscription with Nurx, you can message them via the Nurx website or app, email support@nurx.com, or call their support line. Some users in NY or CA can also cancel directly from their dashboard without needing a password. However, generally, access to your account (which requires your password) is needed to manage your subscription online. If you need to reset your password to access your account, you can do so at the Nurx login page here: https://app.nurx.com/login.
- Customer service issues leading to dissatisfaction.
- Shipping problems such as delayed or missing prescriptions or kits.
- Financial reasons including inability to afford medication.
- Moving to a non-Nurx service state where the service is unavailable.
- Changes in sexual activity status reducing the need for the service.
- Switching medical providers and thus changing where prescriptions are filled.
- Insurance not accepted by Nurx, leading to high out-of-pocket costs.
- Difficulty in canceling subscriptions or orders causing frustration.
- Billing issues such as being charged after cancellation requests.
You can cancel your Nurx subscription at any time, but you must do so within 48 hours after receiving the reminder message that your refill is being prepared to avoid being charged for the next order. There are no contracts, lock-ins, or early cancellation fees, but because orders may be billed and shipped a couple of days early on weekends due to pharmacy hours, timing your cancellation is important to avoid an additional charge. This is the main condition to be aware of when canceling.
Before cancelling your Nurx subscription, know that you can cancel at any time, but to avoid charges for the next order, cancellation must be done within 48 hours after receiving the refill reminder. If your subscription is cancelled, you will lose access to recurring medication shipments and any automatic refills or conveniences tied to the subscription service. Additionally, orders may be billed and shipped a couple of days prior if the billing date falls on a weekend. If you wish to delete your Nurx account entirely, you must contact customer care, and note that your medical records will still be kept as required by federal law.
- Your Nurx account login information (email address and password)
- Access to the Nurx website, app, or registered email to send a cancellation request
- Type of service or prescription to cancel (e.g., birth control, acne treatment, migraine treatment, mental health treatment)
- Reason for cancellation (such as switching providers, cost, no longer needing the product, side effects, etc.)
- Order or subscription details (such as last refill or order number, if referenced)
- Personal information for verification (such as name and date of birth, if asked by support)
- Request for account deletion (optional) if you want your account fully removed
- Timing of cancellation: Must cancel within 48 hours after receiving the refill reminder message to avoid being charged for the next order
- Ability to copy a cancellation request message into your Nurx account's secure messaging center if needed
- Phone number for customer support contact (if calling: 1-800-321-NURX, M-F 9am-9pm EST)
We've actually written a step by step guide on how to get a refund from Nurx. Check it out!
The Easiest Way to Cancel Nurx
If you’re frustrated trying to cancel your subscription, membership, or bill from Nurx—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Nurx?
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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