The Ultimate Step by Step Guide to Cancelling a Nuuly Subscription or Membership (nuuly.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Nuuly is a subscription clothing rental service where, for $98 a month plus tax, you can rent any six items from a wide selection of brands. You get free and fast shipping and returns, plus professional cleaning is included, so you don't have to worry about that. You can also add up to four bonus rental items each month for $20 each, and if you find something you love, you can buy it at a discount. Your subscription is billed automatically each month, but you can pause or cancel anytime, and there are no late fees.
Cancelling a Nuuly subscription requires logging into the account and selecting the cancellation option, which is straightforward. However, the need to return any unpurchased items before the billing date and the dependency on UPS scanning the return for cancellation to activate adds a mild complexity to the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Nuuly subscription.
Contact customer service promptly with a clear message expressing dissatisfaction (e.g., unhappy with inventory) to request a refund or cancellation.
Cancel within hours of signing up to increase chances of automatic courtesy refund without hassle.
Use polite but firm language to communicate your request; mentioning dissatisfaction or asking for a refund directly has worked.
Return items 1-2 business days before billing date to avoid the next charge and facilitate cancellation activation.
Ensure UPS scans your return package promptly as cancellation activation depends on the scan of your return.
Ask UPS for a receipt during drop-off to speed up cancellation confirmation by showing proof of return.
Pause subscription if unsure instead of outright cancellation to avoid unwanted charges while keeping options open.
If facing delays or resistance, escalate politely by reaching out again or mentioning your intent to escalate if refund/cancellation is not processed.
Timing is key: Attempts to cancel or pause close to but before the billing date are more successful.
Keep records of all communications and proofs of returns or cancellations for leverage if needed.
Why Do People Request Refunds from Nuuly
Subscription cost considered too high for the value or quantity of items compared to buying outright.
Stock availability issues: Desired items or sizes often not in stock.
Quality concerns: Items received may be worn, damaged, or broken.
Unwanted substitutions: Items ordered sometimes substituted with different pieces without consent and no option to change them.
Slow shipping and processing: Shipping and returns often take longer than expected, causing frustration.
Lack of size charts or accurate sizing information.
Diminished quality over time as the service grows.
Complicated return policies leading to unexpected charges if items are not returned by the billing date.
Customer service mixed experiences: Some report helpful responses and refunds, others have difficulty with refunds.
Some users never made rental orders and canceled quickly for a refund.
Preference for alternatives: Some users switch to other rental services with more flexibility or better stock.
Pausing instead of canceling to avoid charges during non-use periods.
Nuuly Refund Script
Script
Copy
Dear Nuuly, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Nuuly Refund Policy
Nuuly subscriptions automatically renew monthly at $98 unless paused or cancelled, which can be done anytime through your account. To avoid charges after cancellation, all items must be returned by the return date and verified by UPS; otherwise, the subscription continues and fees apply. Payments are nonrefundable and there are no credits for partially used periods, but you retain service access until the end of the billing cycle after cancellation.
The Easiest Way to Get a Nuuly Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Nuuly—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Nuuly allows you to cancel your subscription at any time, but if you have a Nuuly box at home, you must return any unpurchased items before your billing date and your cancellation won't fully activate until UPS scans your return. If items are not returned on time or your return label isn't scanned, you may still be charged the $98 subscription fee. There are no contracts, lock-ins, or early cancellation fees, but delays in returning items can lead to unexpected charges.
Subscription cost considered too high for the value or quantity of items compared to buying outright.
Stock availability issues: Desired items or sizes often not in stock.
Quality concerns: Items received may be worn, damaged, or broken.
Unwanted substitutions: Items ordered sometimes substituted with different pieces without consent and no option to change them.
Slow shipping and processing: Shipping and returns often take longer than expected, causing frustration.
Lack of size charts or accurate sizing information.
Diminished quality over time as the service grows.
Complicated return policies leading to unexpected charges if items are not returned by the billing date.
Customer service mixed experiences: Some report helpful responses and refunds, others have difficulty with refunds.
Some users never made rental orders and canceled quickly for a refund.
Preference for alternatives: Some users switch to other rental services with more flexibility or better stock.
Pausing instead of canceling to avoid charges during non-use periods.
Nuuly account login credentials (email and password) to access your account
Access to the Subscription section within the My Account area on Nuuly.com
Return all unpurchased items if you have a current Nuuly at home, before your next billing date
Return tracking receipt or confirmation from UPS to ensure your return has been scanned
Check "Check My Return" status in your Nuuly account to confirm items were dropped off and scanned
Customer support contact information (if you experience issues or want confirmation): 1-888-500-NUULY (6885) or the contact form
Your unbilled charges status to confirm whether your account will be charged again
Before cancelling your Nuuly subscription, make sure you return any unpurchased items before your billing date to avoid being charged for another month. Your cancellation won’t take effect until UPS scans your return, so keeping a UPS receipt and confirming your return online can speed up the process. If you pause instead of cancel, you retain all your rewards, favorites, discounts, and preferences, which you lose access to if you cancel permanently. Also, any purchases from the Thrift Shop will be automatically cancelled if you pause or cancel before filling your next Nuuly.
Nuuly subscriptions automatically renew monthly at $98 unless paused or cancelled, which can be done anytime through your account. To avoid charges after cancellation, all items must be returned by the return date and verified by UPS; otherwise, the subscription continues and fees apply. Payments are nonrefundable and there are no credits for partially used periods, but you retain service access until the end of the billing cycle after cancellation.
To cancel your Nuuly subscription, you need to access the Subscription section of your My Account online. Nuuly does not require a traditional password for login; instead, you sign in by mobile phone verification or email link, so you won't need a password to cancel. If you sign in by email, Nuuly sends a verification link to your email, negating the need for a password reset. This makes managing your subscription straightforward and secure without a password hassle.
We've actually written a step by step guide on how to get a refund from Nuuly. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Nuuly subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Nuuly account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Nuuly online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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