Nuuly is a subscription clothing rental service where, for $98 a month plus tax, you can rent any six items from a wide selection of brands. You get free and fast shipping and returns, plus professional cleaning is included, so you don't have to worry about that. You can also add up to four bonus rental items each month for $20 each, and if you find something you love, you can buy it at a discount. Your subscription is billed automatically each month, but you can pause or cancel anytime, and there are no late fees.
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Cancelling a Nuuly subscription requires logging into the account and selecting the cancellation option, which is straightforward. However, the need to return any unpurchased items before the billing date and the dependency on UPS scanning the return for cancellation to activate adds a mild complexity to the process.
Estimated Time
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How to Cancel Nuuly: Step by Step
If you purchased through Nuuly.com:
- Log in to your account on nuuly.com.
- Navigate to the Subscription section in My Account.
- Select Cancel Subscription.
- Follow any additional prompts to confirm the cancellation.
If you purchased through other methods:
- Ensure all unpurchased items have been returned before your billing date if applicable.
- Log in to your account on nuuly.com.
- Go to the Subscription section in My Account.
- Select Cancel Subscription.
- Your cancellation won’t activate until UPS scans your return. To speed up this process, ask UPS for a receipt during drop-off.
- Check your return status in My Nuuly for confirmation of the cancellation.
Tips & Tricks for Canceling Nuuly
- Contact customer service promptly with a clear message expressing dissatisfaction (e.g., unhappy with inventory) to request a refund or cancellation.
- Cancel within hours of signing up to increase chances of automatic courtesy refund without hassle.
- Use polite but firm language to communicate your request; mentioning dissatisfaction or asking for a refund directly has worked.
- Return items 1-2 business days before billing date to avoid the next charge and facilitate cancellation activation.
- Ensure UPS scans your return package promptly as cancellation activation depends on the scan of your return.
- Ask UPS for a receipt during drop-off to speed up cancellation confirmation by showing proof of return.
- Pause subscription if unsure instead of outright cancellation to avoid unwanted charges while keeping options open.
- If facing delays or resistance, escalate politely by reaching out again or mentioning your intent to escalate if refund/cancellation is not processed.
- Timing is key: Attempts to cancel or pause close to but before the billing date are more successful.
- Keep records of all communications and proofs of returns or cancellations for leverage if needed.
Nuuly Customer Service Info
If you need assistance, here's how you can get in touch with Nuuly's support team.
Cancel Nuuly Script
Script
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Dear Nuuly Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my personal circumstances, I am unable to continue with the service at this time.
I appreciate the quality of your offerings, but I find that I no longer have the need for a subscription at present. I would be grateful if you could confirm the cancellation of my account and any future billing stops.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Nuuly subscriptions automatically renew monthly at $98 unless paused or cancelled, which can be done anytime through your account. To avoid charges after cancellation, all items must be returned by the return date and verified by UPS; otherwise, the subscription continues and fees apply. Payments are nonrefundable and there are no credits for partially used periods, but you retain service access until the end of the billing cycle after cancellation.
To cancel your Nuuly subscription, you need to access the Subscription section of your My Account online. Nuuly does not require a traditional password for login; instead, you sign in by mobile phone verification or email link, so you won't need a password to cancel. If you sign in by email, Nuuly sends a verification link to your email, negating the need for a password reset. This makes managing your subscription straightforward and secure without a password hassle.
- Subscription cost considered too high for the value or quantity of items compared to buying outright.
- Stock availability issues: Desired items or sizes often not in stock.
- Quality concerns: Items received may be worn, damaged, or broken.
- Unwanted substitutions: Items ordered sometimes substituted with different pieces without consent and no option to change them.
- Slow shipping and processing: Shipping and returns often take longer than expected, causing frustration.
- Lack of size charts or accurate sizing information.
- Diminished quality over time as the service grows.
- Complicated return policies leading to unexpected charges if items are not returned by the billing date.
- Customer service mixed experiences: Some report helpful responses and refunds, others have difficulty with refunds.
- Some users never made rental orders and canceled quickly for a refund.
- Preference for alternatives: Some users switch to other rental services with more flexibility or better stock.
- Pausing instead of canceling to avoid charges during non-use periods.
Nuuly allows you to cancel your subscription at any time, but if you have a Nuuly box at home, you must return any unpurchased items before your billing date and your cancellation won't fully activate until UPS scans your return. If items are not returned on time or your return label isn't scanned, you may still be charged the $98 subscription fee. There are no contracts, lock-ins, or early cancellation fees, but delays in returning items can lead to unexpected charges.
Before cancelling your Nuuly subscription, make sure you return any unpurchased items before your billing date to avoid being charged for another month. Your cancellation won’t take effect until UPS scans your return, so keeping a UPS receipt and confirming your return online can speed up the process. If you pause instead of cancel, you retain all your rewards, favorites, discounts, and preferences, which you lose access to if you cancel permanently. Also, any purchases from the Thrift Shop will be automatically cancelled if you pause or cancel before filling your next Nuuly.
- Nuuly account login credentials (email and password) to access your account
- Access to the Subscription section within the My Account area on Nuuly.com
- Return all unpurchased items if you have a current Nuuly at home, before your next billing date
- Return tracking receipt or confirmation from UPS to ensure your return has been scanned
- Check "Check My Return" status in your Nuuly account to confirm items were dropped off and scanned
- Customer support contact information (if you experience issues or want confirmation): 1-888-500-NUULY (6885) or the contact form
- Your unbilled charges status to confirm whether your account will be charged again
We've actually written a step by step guide on how to get a refund from Nuuly. Check it out!
The Easiest Way to Cancel Nuuly
If you’re frustrated trying to cancel your subscription, membership, or bill from Nuuly—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Nuuly?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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