The Ultimate Step by Step Guide to Cancelling an Older Subscription or Membership (older.co.nz)
By
Bella K.
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Published
Invalid Date
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Updated
August 20, 2025
Older at older.co.nz is a service that helps you manage your subscriptions and bills easily. They provide a simple way to keep track of all your monthly payments, so you never miss a due date. If you’ve recently set up any subscriptions, like streaming services or memberships, that's likely why you might see a charge from them. It’s all about making your life simpler and helping you stay on top of your finances!
Cancelling a subscription with Older requires navigating their website, which can be a bit cumbersome for some users. Additionally, there may be some delays in receiving confirmation of the cancellation, adding to the complexity.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Older subscription.
Contact customer support directly via live chat for quicker response times.
Ask for a supervisor early if the representative is unhelpful; escalate your issue.
Be polite but firm; express that you want to cancel and will not be persuaded to stay.
Call during non-peak hours (mid-week mornings) for shorter wait times.
Prepare your account details and any relevant information beforehand to streamline the process.
Be ready to mention specific issues or dissatisfaction that led to your cancellation.
Keep a record of all communications (dates, names) in case of future disputes.
Consider email cancellation if you can't reach an agreement over the phone.
Try to cancel through multiple channels (phone, email, chat) for redundancy.
Utilize social media for a faster resolution, but maintain professionalism.
Offer a specific date for cancellation if asked; it may expedite the process.
If facing resistance, propose a modification of service to lower costs instead of full cancellation.
Be aware of trial periods and act quickly to avoid charges.
Use cancellation scripts available online for guidance on what to say.
Be assertive, and restate your desire to cancel if faced with repeated offers.
Document the final confirmation of cancellation to avoid unexpected future charges.
Why Do People Request Refunds from Older
Financial constraints due to job loss or reduced income.
Not enough usage of the service or product.
Unsatisfactory customer service experiences.
Change in personal interests leading to a lack of relevance.
Moving to a new location where the service is unavailable.
Found a better alternative that provides more value.
Unexpected fees or price increases.
Life changes such as marriage, divorce, or having children.
Health issues that reduce the ability to use the service.
Technical difficulties with the service or platform.
Older Refund Script
Script
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Dear Older, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Older Refund Policy
Older (older.co.nz) allows members to cancel their subscription at any time through their account settings. Upon cancellation, members will retain access to premium features until the end of their current billing cycle, and no further charges will occur.
The Easiest Way to Get a Older Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Older—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be wary that Older may employ tactics like requiring a notice period before cancellation or offering discounts to entice you to stay, which can create a sense of commitment. Additionally, review the fine print for any early cancellation fees or automatic renewal clauses that could catch you off guard. Always check if any contracts lock you in for a specific duration, making it harder to cancel without incurring extra charges.
Financial constraints due to job loss or reduced income.
Not enough usage of the service or product.
Unsatisfactory customer service experiences.
Change in personal interests leading to a lack of relevance.
Moving to a new location where the service is unavailable.
Found a better alternative that provides more value.
Unexpected fees or price increases.
Life changes such as marriage, divorce, or having children.
Health issues that reduce the ability to use the service.
Technical difficulties with the service or platform.
Account email address
Account username or ID
Payment method used
Subscription type or plan
Billing cycle details
Reason for cancellation
Date of last payment
Confirmation of previous charges
Customer support contact information
Subscription cancellation policy
Before cancelling your Older subscription, be aware that you'll lose access to exclusive content tailored for seniors, including articles, recipes, and health tips specifically designed for your needs. Additionally, any ongoing community features like discussion forums and member events will no longer be available. Keep in mind that if you’re on a yearly plan, you may not receive a prorated refund for remaining months. Lastly, consider whether you might want to reactivate your subscription in the future, as some benefits may not be easily restored.
Older (older.co.nz) allows members to cancel their subscription at any time through their account settings. Upon cancellation, members will retain access to premium features until the end of their current billing cycle, and no further charges will occur.
To cancel your subscription with Older (older.co.nz), you will need your password to access your account. If you’ve forgotten your password, you can easily reset it by visiting [this link](https://older.co.nz/reset-password). Unfortunately, they do not offer phone or chat support for cancellations without authentication.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Older subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Older account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Older online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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