The Ultimate Step by Step Guide to Cancelling an On Running Subscription or Membership (on.com)
By
Bella K.
|
Published
August 12, 2025
|
Updated
August 13, 2025
On Running is a cool shoe company that specializes in high-performance running shoes and gear. They offer a subscription service for their running products, which can include regular shipments of shoes and apparel tailored to your needs. If you signed up, that’s probably why you’re seeing a billing charge. Plus, they have a great community vibe for runners of all levels!
Cancelling a subscription to On Running can be straightforward, but may involve navigating their website or customer service. Some users may find the process slightly cumbersome depending on the method they choose to cancel.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a On Running subscription.
How to Cancel On Running: Step by Step
If you purchased through on.com:
Go to on.com.
Log in to your account using your email and password.
Navigate to the "My Account" section.
Select "Subscriptions" from the menu.
Locate the subscription you wish to cancel.
Click on "Cancel Subscription" next to the selected subscription.
Follow any on-screen prompts to confirm the cancellation.
You will receive a confirmation email once your subscription is canceled.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top to access your Apple ID settings.
Select "Subscriptions".
Find the On Running subscription from the list.
Tap on it, then select "Cancel Subscription".
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the menu icon (three lines) in the upper left corner.
Select "Subscriptions" from the menu.
Locate the On Running subscription.
Tap on it, then select "Cancel Subscription".
Follow any on-screen instructions to confirm your cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to the "Settings" gear icon.
Select "Payments".
Click on "Manage Automatic Payments".
Find and select the On Running subscription.
Click on "Cancel" to stop the subscription.
Confirm the cancellation when prompted.
How to Contact On Running
If you need assistance, here's how you can get in touch with On Running's support team.
Reach out via chat support: Many users report success when using the live chat option on the website for immediate assistance.
Use direct language: Clearly state you want to cancel your subscription without unnecessary details or justifications.
Contact during off-peak hours: Try to reach customer service early in the morning or late in the evening to minimize wait times.
Document everything: Take screenshots of conversations and keep records of emails for your own protection.
Ask for confirmation: Ensure you receive a confirmation email about the cancellation to avoid future charges.
Be polite but firm: Users found that a friendly attitude while being assertive improved their chances of a quick cancellation.
Escalate if needed: If the first representative can’t help, politely ask to speak to a supervisor for further assistance.
Timing matters: If you’ve just been billed, mentioning the recent charge might prompt them to expedite the cancellation process.
Look for hidden contracts: Check any fine print regarding cancellation policies to ensure you’re not caught off guard.
Leverage social media: Some users have gotten quicker responses after reaching out on platforms like Twitter or Facebook.
Why Do People Request Refunds from On Running
High costs of membership fees.
Lack of usage or infrequent purchases.
Unsatisfactory product quality compared to expectations.
Change in personal circumstances affecting budget.
Better deals or options available elsewhere.
Inconvenient return policy or customer service experiences.
Limited selection of products that meet needs.
Preference for purchasing on an as-needed basis.
Technical issues with the website or app.
Cancellation of specific styles or items.
On Running Refund Script
Script
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Dear On Running, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
On Running Refund Policy
On Running allows members to cancel their subscriptions at any time through their account settings or by contacting customer service. Once canceled, users will not be billed for future cycles, but charges for the current billing period are non-refundable.
The Easiest Way to Get a On Running Refund
If you're frustrated trying to cancel your subscription, membership, or bill from On Running—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
When considering cancelling your On Running subscription, be aware that there may be specific terms and conditions that require you to navigate through multiple steps, potentially creating confusion. Check for any clauses regarding cancellation fees or the necessity to provide advance notice. It's crucial to read the fine print to avoid unexpected charges or extended commitments that could complicate your cancellation process.
High costs of membership fees.
Lack of usage or infrequent purchases.
Unsatisfactory product quality compared to expectations.
Change in personal circumstances affecting budget.
Better deals or options available elsewhere.
Inconvenient return policy or customer service experiences.
Limited selection of products that meet needs.
Preference for purchasing on an as-needed basis.
Technical issues with the website or app.
Cancellation of specific styles or items.
Account Email Address: The email linked to the subscription.
Password: The password for the account to access subscription details.
Order Confirmation Number: The specific number from the initial subscription confirmation email.
Billing Information: The credit/debit card used for payment, including expiration date.
Subscription Plan Details: Information about the specific plan or membership type.
Date of Subscription: The date when the subscription started.
Reason for Cancellation: Any specific reason for wanting to cancel.
Contact Information: A phone number or alternate email for customer support, if needed.
Proof of Purchase: Any receipts or documents verifying the subscription purchase.
Cancellation Policy Awareness: Understanding the terms and conditions regarding cancellations.
Before cancelling your On Running subscription, be aware that you'll lose access to any exclusive member benefits, including early product releases and discounts on purchases. Additionally, if you've signed up for a loyalty program, cancelling may erase any accumulated points or rewards. Consider any ongoing promotions or events that you might miss out on, as well as the possibility of needing to complete a notice period if you're on a longer-term plan.
On Running allows members to cancel their subscriptions at any time through their account settings or by contacting customer service. Once canceled, users will not be billed for future cycles, but charges for the current billing period are non-refundable.
Yes, you'll need your password to cancel your On Running subscription. If you can't remember your password, you can reset it using this link: [Reset Password](https://www.on.com/reset-password). Once you have access, you can easily proceed with the cancellation process.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your On Running subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your On Running account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel On Running online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
ON RUNNING ON.COM ONRUNNING ON RUNNING STORE ON RUNNING USA ON RUNNING INC ONRUNNING.COM
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