The Ultimate Step by Step Guide to Cancelling an Onward Counseling Subscription or Membership (onwardcounselingrochester.com)
By
Bella K.
|
Published
August 24, 2025
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Updated
August 25, 2025
Onward Counseling offers a range of mental health services, including individual and group therapy sessions to help people work through their challenges. They also provide a subscription model for ongoing support, making it easy for clients to manage their appointments and payments. If you see a charge from them, it likely covers these therapy sessions or subscription fees for regular check-ins to support your well-being.
Cancelling a subscription typically involves reaching out to customer service, which can vary in accessibility. The process might not be overly complex but could take time depending on response rates.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Onward Counseling subscription.
How to Cancel Onward Counseling: Step by Step
If you purchased through Onward Counseling website:
Visit onwardcounselingrochester.com.
Scroll down to the bottom of the homepage and click on the "Contact Us" link.
Fill out the contact form with your request to cancel your subscription.
Ensure you include the following details in the message:
Your full name.
Your email address associated with the account.
A brief statement requesting cancellation of your subscription.
Your subscription plan details (if applicable).
Submit the form and wait for a confirmation email regarding the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Navigate to Settings (the gear icon).
Select Payments.
Click on Manage pre-approved payments.
Locate Onward Counseling from the list of active agreements.
Click on Cancel to terminate the subscription.
Check your email for a cancellation confirmation from PayPal.
If you purchased through a Credit Card:
Contact your bank or credit card company directly.
Request to dispute the recurring charge for Onward Counseling.
Provide any necessary information such as your account details and subscription information.
Follow up to ensure that the cancellation has been processed.
If you purchased through a Mobile App Store:
For iPhone users, open the Settings app.
Tap your name at the top, then tap on Subscriptions.
Locate Onward Counseling in the list of subscriptions.
Tap on it and select Cancel Subscription.
For Android users, open the Google Play Store.
Select the Menu (three horizontal lines) and then tap on Subscriptions.
Find Onward Counseling and select Cancel Subscription.
How to Contact Onward Counseling
If you need assistance, here's how you can get in touch with Onward Counseling's support team.
Tips and Tricks for Getting a Onward Counseling Refund
Document Everything: Keep records of all communications and confirmations related to your subscription.
Be Direct: When contacting customer service, clearly state that you want to cancel your subscription.
Use Calm Language: Speak respectfully and calmly to increase the chance of a smooth cancellation.
Call at Off-Peak Hours: Try calling during non-busy hours, such as early mornings or late evenings, to avoid long wait times and rushed representatives.
Ask for a Supervisor: If the initial representative is unhelpful, politely ask to escalate to a supervisor who may have more authority.
Utilize Multiple Channels: Donāt just stick to one method; use email, phone, and social media to increase pressure.
Refer to Terms and Conditions: If you encounter resistance, mention any relevant terms in your agreement that support your request to cancel.
Be Persistent: If they offer a retention deal, politely decline and reiterate your desire to cancel.
Timing is Key: Consider cancelling right before a billing cycle to avoid being charged for the next period.
Consider using āāCancellationāā Language: Use direct phrases like āIād like to cancel my subscriptionā rather than vague language.
Look for Hidden Cancellation Options: Check the website or app for easy cancellation features, which may make the process quicker.
Watch for Refund Policies: If applicable, inquire about refunds for any unused portion of your subscription.
Engage the Community: Ask for advice in online forums for specific tips that have worked for others.
Keep Emotions in Check: Stay composed even if the process is frustrating, as anger may hinder results.
Why Do People Request Refunds from Onward Counseling
Financial strain impacting ability to afford membership fees.
Not utilizing services as frequently as anticipated.
Change in personal circumstances such as relocation or job loss.
Dissatisfaction with the quality of counseling services received.
Seeking alternative therapy options or providers.
Scheduling conflicts making it difficult to attend sessions.
Feeling overwhelmed and needing a break from therapy.
Health issues preventing participation.
Changes in treatment goals that no longer align with offered services.
Seeking more specialized support not provided by Onward Counseling.
Onward Counseling Refund Script
Script
Copy
Dear Onward Counseling, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Onward Counseling Refund Policy
Onward Counseling offers a flexible membership subscription that can be canceled at any time. To avoid being charged for the next billing cycle, cancellations must be submitted at least 24 hours before the next scheduled payment. Members can manage their subscription details through their account on the website.
The Easiest Way to Get a Onward Counseling Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Onward Counselingāor if you didn't even realize you were being chargedāChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as some services employ tactics that make cancellation less appealing, such as requiring you to call customer service to unsubscribe or implementing several steps to deter you from proceeding. Always check for hidden clauses, like early cancellation fees or minimum commitment periods, which could trap you in a contract longer than you'd like. Review their cancellation policy carefully to avoid unpleasant surprises.
Financial strain impacting ability to afford membership fees.
Not utilizing services as frequently as anticipated.
Change in personal circumstances such as relocation or job loss.
Dissatisfaction with the quality of counseling services received.
Seeking alternative therapy options or providers.
Scheduling conflicts making it difficult to attend sessions.
Feeling overwhelmed and needing a break from therapy.
Health issues preventing participation.
Changes in treatment goals that no longer align with offered services.
Seeking more specialized support not provided by Onward Counseling.
Account Number: The unique identifier for your subscription or membership.
Email Address: The email associated with your account.
Full Name: The name registered on the account.
Phone Number: Contact number for verification purposes.
Reason for Cancellation: Any specific reason why you are canceling.
Billing Cycle Details: Information about your current billing cycle.
Payment Method: Details of the payment method used for the subscription.
Date of Cancellation Request: The date you plan to submit your cancellation.
Confirmation of Cancellation Policy: Be familiar with the cancellation policy of Onward Counseling.
Access to Account: Ability to log in to your account may be necessary.
Confirmation Email: Look for any confirmation emails regarding your cancellation.
Follow-Up Procedures: Know if there are any follow-up steps post-cancellation.
Before cancelling your subscription with Onward Counseling, be aware that you will lose access to any ongoing therapy sessions and resources provided through their platform. Additionally, consider any unused sessions that you might forfeit upon cancellation. Check if there's a notice period required for cancellation; failing to follow it might result in extra charges. Lastly, review any cancellation policies to understand potential fees or conditions.
Onward Counseling offers a flexible membership subscription that can be canceled at any time. To avoid being charged for the next billing cycle, cancellations must be submitted at least 24 hours before the next scheduled payment. Members can manage their subscription details through their account on the website.
To cancel your subscription with Onward Counseling, you will need to log into your account, which requires your password. If you've forgotten your password, you can reset it using this link: [Reset Password](https://onwardcounselingrochester.com/reset-password). If you encounter any issues, you may reach out to their support team for assistance.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Onward Counseling subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Onward Counseling account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Onward Counseling online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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Ā¹ Total savings is calculated based on internal annualized estimates of
savings for customers. Ā² Average requests times may vary depending on volume of requests
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