OurPact is a parental control app that helps you manage your kids' screen time and device usage easily. They offer two subscription plans: Premium at $6.99/month or $69.99/year, and Premium+ at $9.99/month or $99.99/year. Both plans let you set screen limits, block specific apps or schedules, and share your child's location. Premium+ adds extra features like content monitoring and device safeguards to keep kids safe online. So, if you see a charge from OurPact, it's probably for one of these plans helping manage family screen time and safety.
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The cancellation process for OurPact subscriptions is clearly outlined and can be done directly through the platform where the subscription was purchased. It involves a few straightforward steps either within the app or on the website, making it relatively easy for a consumer to cancel without much hassle.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a OurPact subscription.
How to Cancel OurPact: Step by Step
If you purchased through our website:
- Navigate to app.ourpact.com in a web browser.
- Sign in to your account.
- Tap the profile icon in the upper right corner.
- Select Account.
- Choose the option to Cancel Subscription or change your Subscription preferences through Subscription Options.
If you purchased through our iOS App:
- Launch OurPact's iOS parent app.
- Tap the menu stack in the upper left corner.
- Select Account.
- Choose the option to Cancel Subscription.
- You will be linked to your iOS Subscription settings, where you can cancel or downgrade your Subscription.
- Alternatively, you can cancel your iOS OurPact Subscription in your iOS Subscription settings.
If you purchased through our Android App:
- Launch OurPact's Android parent app.
- Tap the menu stack in the upper left corner.
- Select Account.
- Choose the option to Cancel Subscription.
- If prompted, select Open Google Play Store and make changes to your Subscription preferences within the Google Play Store.
If you need assistance, here's how you can get in touch with OurPact's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a OurPact Refund
- Cancel through Apple or Google subscription settings, not just the app—this prevents unexpected charges.
- Delete the app only after cancelling the subscription to avoid being charged for the next billing cycle.
- Contact Apple Support directly by phone if online cancellation doesn’t work, especially for refunds after unwanted charges.
- Use polite but firm language when requesting cancellation or refunds, mentioning glitches or issues experienced with the app.
- Mention you are aware of consumer protection rules (like FTC regulations) to strengthen your case during escalation.
- Request refund through Apple’s official portal (https://reportaproblem.apple.com/) with clear details on why you want to cancel.
- Escalate by escalating to Apple Support and your payment provider if necessary when OurPact support refuses refunds or cancellation help.
- Time your cancellation just before a billing cycle to minimize unwanted charges and avoid auto-renewal.
- Be consistent and persistent if initial cancellation requests fail; use multiple contact methods (in-app, Apple support, forums).
- Don’t rely on deleting the app as cancellation; subscription must be manually cancelled from the device or Apple/Google store.
Why Do People Request Refunds from OurPact
- App glitches and technical issues: Users report the app causing phone glitches, including missed text messages and emails.
- Subscription billing confusion: Users forgetting to cancel subscriptions get charged unexpectedly and face difficulty obtaining refunds.
- App malfunctions: The app does not function as intended, such as failing to shut down phones or block apps properly.
- Blocking issues: Problems like Google Play Store remaining locked even after deleting the app.
- Poor customer support: Difficulty in getting help or refunds from the company and Apple, particularly related to subscription cancellations and technical problems.
- Incompatibility problems: The app may fail to install or work properly on some Android phones.
- Complicated setup process: Users find the installation and setup challenging, facing repeated failure messages.
- High cost vs. poor value: Users feel the premium subscription is expensive and not worth the money given the app's unreliable performance.
- No refunds policy: OurPact does not provide refunds or partial credits for monthly or annual subscriptions, frustrating some users.
- Switching to alternatives: Due to persistent issues, users cancel and move to other parental control products.
OurPact Refund Script
Script
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Dear OurPact, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
OurPact Refund Policy
OurPact offers a Free 14-day trial for all subscription tiers which can be canceled anytime during the trial. After subscribing, if you cancel, you will retain your subscription benefits until the end of the paid term; however, they do not offer refunds or partial credits for any monthly or annual subscription purchases. Cancellation must be done through the original platform used for purchase, and after cancellation, your account reverts to a free account.
The Easiest Way to Get a OurPact Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from OurPact—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Apple.com/bill ITunes.com/bill OurPact OurPact Subscription
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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