The Ultimate Step by Step Guide to Cancelling an Outlook.com Subscription or Membership (hotmail.it)
By
Bella K.
|
Published
August 24, 2025
|
Updated
August 25, 2025
Outlook.com, which evolved from Hotmail, is an email service that lets you send and receive messages easily. Besides regular email, it offers features like a calendar, contact management, and online storage. If you see a charge from them, it might be for extra services they provide, like advanced storage options or premium features to enhance your email experience.
Canceling a subscription to Outlook.com involves navigating through account settings, which can be confusing for some users. While the process isn't extremely difficult, there are multiple steps that may cause frustration.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Outlook.com subscription.
How to Cancel Outlook.com: Step by Step
If you purchased through Microsoft:
Go to the Outlook.com website and log in to your account.
Click on your account photo or initials located in the top right corner.
Select My Account from the dropdown menu.
Navigate to the Services & subscriptions tab.
Find the subscription you wish to cancel.
Click on Manage next to the subscription.
Select Cancel and follow the on-screen instructions to confirm cancellation.
If you purchased through iTunes:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate the subscription to Outlook.
Tap on it, then select Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines).
Select Subscriptions.
Find the subscription for Outlook.com.
Tap on it and then select Cancel Subscription.
Follow the provided prompts to confirm the cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Go to Settings (gear icon).
Select Payments.
Click on Manage pre-approved payments.
Find the Outlook.com subscription.
Select it and then choose Cancel.
Confirm the cancellation when prompted.
How to Contact Outlook.com
If you need assistance, here's how you can get in touch with Outlook.com's support team.
Document everything: Keep screenshots and records of your conversations related to the cancellation.
Use clear language: When requesting cancellation, use direct phrases like "I want to cancel my subscription immediately" to avoid any ambiguity.
Call customer support: Many users reported success when speaking with a representative directly rather than using online chat or email.
Be persistent: If you encounter resistance, remain calm and reiterate your request; don't hesitate to ask for a supervisor if necessary.
Choose the right timing: Calling during non-peak hours can lead to quicker response times and less frustration.
Offer a brief reason: Stating a simple reason for cancellation, like "I no longer need the service," can sometimes expedite the process.
Check your billing cycle: Cancelling right before the billing cycle ends can prevent further charges.
Leverage online forums: Mention insights or tactics that others have successfully used in your conversation, like referencing specific user experiences.
Use social media: Publicly mentioning your issue on platforms like Twitter can sometimes prompt a quicker response from customer service.
Request a confirmation: After cancellation, always ask for written confirmation to ensure there's no misunderstanding.
Why Do People Request Refunds from Outlook.com
Monthly fees are too high.
No longer using the service.
Better alternatives available.
Not satisfied with features offered.
Account security issues.
Unexpected charges.
Poor customer support.
Changes in terms of service.
Not enough storage space.
Frequent downtime or technical issues.
Outlook.com Refund Script
Script
Copy
Dear Outlook.com, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Outlook.com Refund Policy
Outlook.com, previously known as Hotmail, allows users to cancel their subscriptions or memberships at any time through their account settings. Users will retain access to paid features until the end of the billing cycle, after which the subscription will no longer renew, and any unused features will be forfeited.
The Easiest Way to Get a Outlook.com Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Outlook.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be aware that Outlook.com may employ tactics like requiring you to navigate through multiple pages or confirmations to cancel your subscription, which can be frustrating. While you generally can cancel anytime, check for any terms that might impose charges or data retention periods that could catch you off guard after cancellation.
Monthly fees are too high.
No longer using the service.
Better alternatives available.
Not satisfied with features offered.
Account security issues.
Unexpected charges.
Poor customer support.
Changes in terms of service.
Not enough storage space.
Frequent downtime or technical issues.
Email address: The account associated with your subscription.
Subscription type: Details about the specific service you are cancelling.
Password: Your account password for verification.
Billing information: Information regarding your payment method (credit card or PayPal details).
Account status: Current status of your subscription (active, pending, etc.).
Cancellation policy: Awareness of any notice period or cancellation fees.
Customer support contact: Contact details in case you encounter issues.
Confirmation of cancellation: Importance of receiving a confirmation email after cancellation.
Previous billing cycles: Details regarding past payments in case of disputes.
Before cancelling your Outlook.com subscription, be aware that you'll lose access to premium features such as advanced security options, increased storage capacity, and the ability to use your custom domain for email. Additionally, any features tied to your subscription, like ad-free browsing or priority customer support, will no longer be available. Make sure to back up any important emails or files stored in OneDrive, as these may also be affected by the cancellation. Lastly, check if there are any outstanding payments or obligations that need to be settled before proceeding.
Outlook.com, previously known as Hotmail, allows users to cancel their subscriptions or memberships at any time through their account settings. Users will retain access to paid features until the end of the billing cycle, after which the subscription will no longer renew, and any unused features will be forfeited.
To cancel your Outlook.com (hotmail.it) subscription, you will need your password to access your account. If you've forgotten your password, you can reset it by visiting [this link](https://account.live.com/password/reset). Once you've regained access, you can proceed with canceling your subscription through your account settings.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Outlook.com subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Outlook.com account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Outlook.com online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
