How to Cancel an Over the Moon Ice Cream Subscription
The Ultimate Step by Step Guide to Cancelling an Over the Moon Ice Cream Subscription or Membership (overthemoonicecream.com)
By
Bella K.
|
Published
September 7, 2025
|
Updated
September 8, 2025
Over the Moon Ice Cream offers delicious, hand-crafted ice cream and fun subscription services that let you enjoy your favorite flavors at home. You can sign up for monthly deliveries, so you never run out of your sweet treats. Whether it's a special occasion or just a night in, they make it easy to indulge in unique, tasty ice cream. If you see a charge from them, it’s likely for your subscription to keep those yummy flavors coming!
Canceling a subscription to Over the Moon Ice Cream is relatively straightforward, typically requiring only a few clicks online or a quick phone call. However, some users might find it slightly inconvenient due to potential wait times or the need to locate cancellation options in their account settings.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Over the Moon Ice Cream subscription.
How to Cancel Over the Moon Ice Cream: Step by Step
If you purchased through overthemoonicecream.com:
Go to overthemoonicecream.com and log into your account using your email and password.
Navigate to the Account section in the top right corner of the homepage.
Select Subscriptions from the dropdown menu.
Locate the subscription you wish to cancel.
Click on the Cancel Subscription button next to the subscription details.
Follow the prompts to confirm the cancellation.
You will receive a confirmation email regarding your cancellation.
If you purchased through a Mobile App (iOS or Android):
Open the App Store (iOS) or Google Play Store (Android) on your device.
Ensure you are logged into the same Apple ID or Google account used to purchase the subscription.
For iOS, tap on your profile picture in the top right corner and select Subscriptions.
For Android, tap on the menu icon (three horizontal lines), then select Subscriptions.
Find the Over the Moon Ice Cream subscription in the list.
Tap on the subscription and select Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through PayPal:
Log into your PayPal account.
Click on the Settings gear icon at the top right.
Select Payments from the menu options.
Click on Manage Preapproved Payments.
Find Over the Moon Ice Cream from the list of merchants.
Click on Cancel to stop payments to Over the Moon Ice Cream.
A confirmation will appear indicating the cancellation was successful.
If you purchased through a Third-Party Service:
Log into the third-party service (e.g., Amazon, etc.) where you subscribed.
Navigate to your account settings or subscriptions section.
Locate Over the Moon Ice Cream in your subscriptions list.
Click on Cancel Subscription.
Follow any on-screen instructions to confirm the cancellation.
Check your email for a confirmation of the cancellation.
How to Contact Over the Moon Ice Cream
If you need assistance, here's how you can get in touch with Over the Moon Ice Cream's support team.
Tips and Tricks for Getting a Over the Moon Ice Cream Refund
Be clear and concise: When reaching out, state your intention to cancel in the first sentence to avoid back-and-forth.
Use email over phone: Users report that written cancellations often yield better results, allowing for a record of communication.
Timing is key: Cancelling just before the billing cycle starts can help avoid additional charges.
Reference your account: Include relevant account details like your membership number to streamline the process.
Maintain a calm tone: Approaching customer service with politeness can often result in a more favorable response.
Escalate if necessary: If your initial contact does not work, ask to speak to a supervisor or higher-level representative.
Inquire about potential incentives: Some users have reported being offered discounts or free trials after expressing intent to cancel.
Utilize social media: Posting on platforms like Twitter can sometimes get quicker responses from customer support.
Check for cancellation fees: Ask upfront if there are any fees associated with canceling your subscription to avoid surprises.
Document everything: Keep records of your cancellation request and any follow-up communications for future reference.
Test different angles: Mention dissatisfaction with the service but express appreciation for them when appropriate; it can lead to better outcomes.
Convert to a lower tier: If you still want to keep some service, see if a downgrade is an option instead of a full cancellation.
Why Do People Request Refunds from Over the Moon Ice Cream
High Costs: Monthly fees are too expensive.
Lack of Variety: Limited flavors or products available.
Quality Issues: Dissatisfaction with product quality.
Change in Preferences: Taste preferences have changed.
Health Concerns: Dietary restrictions or health issues.
Insufficient Use: Not consuming enough to justify the expense.
Billing Problems: Issues with inaccurate billing or unexpected charges.
Service Quality: Poor customer service experiences.
Inconvenience: Difficulty in accessing products or ordering.
Relocation: Moving to a new area where services are not available.
Over the Moon Ice Cream Refund Script
Script
Copy
Dear Over the Moon Ice Cream, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Over the Moon Ice Cream Refund Policy
Over the Moon Ice Cream allows members to cancel their subscription at any time through their online account. There are no cancellation fees, and members will retain access to their benefits until the end of the billing cycle.
The Easiest Way to Get a Over the Moon Ice Cream Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Over the Moon Ice Cream—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Over the Moon Ice Cream may employ tactics like requiring cancellation through specific methods or imposing notice periods before the next billing cycle. It's crucial to check for any terms regarding early cancellation fees or minimum commitment periods that could lock you in or make exiting more costly. Always read the fine print before subscribing to avoid unexpected charges.
High Costs: Monthly fees are too expensive.
Lack of Variety: Limited flavors or products available.
Quality Issues: Dissatisfaction with product quality.
Change in Preferences: Taste preferences have changed.
Health Concerns: Dietary restrictions or health issues.
Insufficient Use: Not consuming enough to justify the expense.
Billing Problems: Issues with inaccurate billing or unexpected charges.
Service Quality: Poor customer service experiences.
Inconvenience: Difficulty in accessing products or ordering.
Relocation: Moving to a new area where services are not available.
Account email address
Subscription or membership ID
Billing address
Last payment date
Reason for cancellation
Contact phone number
Preferences for future communications
Instructions for refund requests
Confirmation of cancellation request
Before cancelling your Over the Moon Ice Cream subscription, keep in mind that you'll lose access to exclusive flavors and early access to seasonal offerings. Additionally, any accumulated loyalty points will expire upon cancellation, meaning you’ll miss out on future discounts and promotions. Ensure you check the cancellation policy for any potential fees, and consider whether you'd like to pause your subscription instead if you're just taking a break.
Over the Moon Ice Cream allows members to cancel their subscription at any time through their online account. There are no cancellation fees, and members will retain access to their benefits until the end of the billing cycle.
To cancel your Over the Moon Ice Cream subscription, you will need your account password for security purposes. If you've forgotten your password, you can reset it by visiting [this link](https://overthemoonicecream.com/reset-password). Alternatively, you may also consider reaching out to their customer support for assistance.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Over the Moon Ice Cream subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Over the Moon Ice Cream account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Over the Moon Ice Cream online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Over the Moon Ice Cream May Show Up On Your Statement As:
Over the Moon Ice Cream OTM Ice Cream Over the Moon OTM Desserts Over the Moon Ice Cream Co.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
