The Ultimate Step by Step Guide to Cancelling a Paylocity Subscription or Membership (paylocity.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Paylocity is a company that helps businesses manage their payroll and HR tasks easily. They offer services like payroll processing, employee benefits management, and time tracking to make sure everyone gets paid accurately and on time. If you're seeing a charge from Paylocity, it’s likely because your employer uses their services to handle payroll or HR functions.
Cancelling a subscription with Paylocity may involve navigating through various account settings and may require contacting customer support. This can lead to a slightly cumbersome and frustrating experience for consumers unfamiliar with the platform.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Paylocity subscription.
How to Cancel Paylocity: Step by Step
If you purchased through Paylocity:
Log in to your Paylocity account at paylocity.com.
Navigate to the Account Settings section from the dashboard.
Select Subscriptions from the menu.
Locate the subscription you wish to cancel.
Click on the Cancel Subscription button next to the relevant subscription.
Follow any prompts to confirm your cancellation.
You will receive an email confirming your subscription cancellation.
If you purchased through a Mobile App (iOS):
Open the Settings app on your Apple device.
Tap on your name at the top to access your Apple ID settings.
Select Subscriptions.
Find and select the Paylocity subscription.
Tap on Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through a Mobile App (Android):
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & Subscriptions.
Choose Subscriptions.
Find the Paylocity subscription in the list.
Tap on Cancel Subscription.
Confirm your cancellation when prompted.
If you purchased through Third-party Billing:
Identify the third-party service you used for billing (e.g., PayPal or Stripe).
Log in to your account on the respective third-party service.
Navigate to the Subscriptions or Billing section.
Locate your Paylocity subscription.
Select Cancel Subscription or equivalent option.
Confirm your cancellation as instructed.
How to Contact Paylocity
If you need assistance, here's how you can get in touch with Paylocity's support team.
Have your account information ready, including membership ID and billing details, to streamline the process.
Contact customer service during non-peak hours, typically mid-week mornings, for shorter wait times.
Be direct and concise about your intention to cancel; avoid lengthy explanations.
Use a friendly but firm tone; express appreciation for their service while stating your need to cancel.
Ask for a confirmation email after initiating the cancellation to prevent any future billing issues.
Inquire about potential refunds or credits if you have a remaining balance or unused service period.
Be persistent if initially denied; ask to speak to a supervisor if you encounter resistance.
Document everything: take notes of who you spoke with and the time of the conversation.
Consider using social media if customer service is unhelpful; companies often respond faster to public inquiries.
Check for any hidden cancellation fees in the terms, and be ready to counter if they mention them.
Follow up a week later to ensure cancellation is processed and there are no unexpected charges.
Use cancellation templates available online to frame your request professionally.
Research company policies in user forums to inform your approach and know what to expect.
Why Do People Request Refunds from Paylocity
High costs compared to competitors
Lack of customer support or difficulty in reaching assistance
Complexity of the software or user experience issues
Job position changes or organizational restructuring
Inadequate features for specific business needs
Issues with integrations with other software
Not enough employee usage or engagement
Financial constraints or budget cuts
Transition to another provider for better services
Concerns about data security and privacy
Revenue decline or changes in business operations
Paylocity Refund Script
Script
Copy
Dear Paylocity, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Paylocity Refund Policy
Paylocity's cancellation policy allows members to terminate their subscription at any time, with the cancellation taking effect at the end of the current billing cycle. Users must provide written notice to ensure proper processing before the next billing date.
The Easiest Way to Get a Paylocity Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Paylocity—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Paylocity may have terms that require you to commit to a contract duration or may impose early cancellation fees. Additionally, they might utilize a complex cancellation process or offer incentives to stay that make it feel more burdensome to exit. Always read the fine print of your agreement carefully to avoid unexpected charges.
High costs compared to competitors
Lack of customer support or difficulty in reaching assistance
Complexity of the software or user experience issues
Job position changes or organizational restructuring
Inadequate features for specific business needs
Issues with integrations with other software
Not enough employee usage or engagement
Financial constraints or budget cuts
Transition to another provider for better services
Concerns about data security and privacy
Revenue decline or changes in business operations
Account Number
Email Address
Billing Information
Reason for Cancellation
Subscription Type
Contact Information
Date of Cancellation Request
Confirmation of Identity
Last Payment Details
Any Promo Codes Used
Before cancelling your Paylocity subscription, be aware that you'll lose access to core features such as payroll processing, employee management tools, and reporting capabilities. Additionally, any data stored in the platform may be inaccessible, so consider exporting essential information beforehand. Check if there are any cancellation fees or notice periods that apply to your specific plan, as this could impact your final billing cycle. If you have ongoing integrations or custom workflows, you’ll need to develop alternative solutions to maintain those functionalities after cancellation.
Paylocity's cancellation policy allows members to terminate their subscription at any time, with the cancellation taking effect at the end of the current billing cycle. Users must provide written notice to ensure proper processing before the next billing date.
To cancel your Paylocity subscription, you will need your account password to access your settings. If you've forgotten your password, you can reset it easily by visiting this link: [Reset Password](https://www.paylocity.com/reset-password). It's important to have your password ready to ensure a smooth cancellation process.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Paylocity subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Paylocity account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Paylocity online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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