PayPal offers easy ways to handle payments online, like letting you pay through their platform without setting up a merchant account, though they charge a small fee per transaction. Shippo is a shipping service that helps you manage and save on shipping with major carriers like USPS, UPS, and FedEx. They offer a free Starter plan with basic features and a Pro plan for $17 a month that includes more users, branding options, and better support. If you see a charge from them, it’s most likely for a subscription to one of their shipping plans or pay-per-use shipping labels.
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Cancelling a PayPal subscription involves navigating through account settings to payments and selecting the subscription to cancel; the steps are straightforward but may confuse less tech-savvy users.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a PayPal and Shippo subscription.
How to Cancel PayPal and Shippo: Step by Step
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Your Account settings.
- Select Payments and then choose Manage pre-approved payments.
- Find Shippo in the list of active agreements.
- Click on Cancel to stop your subscription.
If you purchased through direct credit/debit card on Shippo:
- Log in to your Shippo account.
- Click on the Account icon in the top right corner.
- Select Billing from the dropdown menu.
- Click on View Pending Transactions to ensure there are no active purchases.
- Then click on Plan settings.
- Select Close Account.
- Choose the reason for cancellation and confirm the closure.
- You will receive a confirmation of the account closure.
If you purchased through Apple App Store:
- Open the Settings app on your Apple device.
- Tap your name at the top, then select Subscriptions.
- Find Shippo in the list of subscriptions.
- Tap on Cancel Subscription to end your membership.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions and then Subscriptions.
- Locate your Shippo subscription.
- Tap Cancel subscription and follow the on-screen instructions.
If you need assistance, here's how you can get in touch with PayPal and Shippo's support team.
Email
The email is not available.
Tips and Tricks for Getting a PayPal and Shippo Refund
- Cancel via PayPal Website: Navigate to Accounts > Subscriptions and saved businesses > Select the merchant > Remove PayPal as payment method.
- Use the PayPal App Navigation: Tap the three horizontal lines > Wallet > Automatic payments > Select subscription > Cancel. If not available, try Send and pay > Pay a bill.
- Timing Trick: Freeze your main card on file; when the payment fails, you get notified by the merchant who may then allow cancellation.
- Language Tips: Use words like "automatic payments" or "auto pay" instead of "subscription" when searching or communicating.
- Escalation Paths: If the app or website options fail, try contacting PayPal support on social media channels such as Twitter or Facebook for quicker response.
- Pending Payments: If a subscription payment is pending but canceled, leaving it may be safe; canceled automatic payments reflect as inactive but pending transactions may stay visible.
- Cancel Merchant-Side: Cancel directly with the merchant in addition to canceling through PayPal to avoid future charges.
- Shippo Cancellation: Log in to Shippo account > Account settings or Plan tab > Look for "Cancel Subscription" or "Downgrade Plan" option and confirm cancellation.
- Beware of Delays and Flags: Shippo accounts might be suspended for reasons like fraud prevention; resolution may require submitting identity verification documents.
- Payment Notice: Shippo payments appear on statements under variations of SHIPPO or GOSHIPPO. Cancel early to avoid unexpected charges.
Why Do People Request Refunds from PayPal and Shippo
- Unwanted or forgotten recurring payments: People often cancel because they forgot about ongoing subscription charges.
- Financial savings: Users want to reduce expenses by cutting unnecessary or unused subscriptions.
- Poor customer support: Negative experiences with support can drive cancellations.
- Interface and usability issues: Difficulty navigating the platform or accidental purchases lead to cancellations.
- Lack of value: When users feel the service no longer delivers the promised benefits or value.
- No flexibility in subscription plans: Inability to modify or pause subscriptions causes dissatisfaction.
- Billing confusion or unexpected charges: Users cancel when charges appear unclear or unexpected.
- Dissatisfaction with service adjustments: Issues like frequent or unexplained changes to service parameters (e.g., shipping label changes in Shippo) prompt cancellations.
PayPal and Shippo Refund Script
Script
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Dear PayPal and Shippo, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
PayPal and Shippo Refund Policy
PayPal allows users to cancel automatic payments (subscriptions) at any time through their account settings by selecting the merchant and choosing to cancel the payment method or update it. PayPal does not specify refund policies here as those depend on the merchant.
Shippo allows subscription cancellation at any time but does not offer refunds or prorated charges if you cancel or downgrade your plan before the end of the billing cycle. Changes to the plan take effect from the next billing cycle.
The Easiest Way to Get a PayPal and Shippo Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from PayPal and Shippo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
PAYPAL *SELLERNAME PayPal *BusinessName PayPal *ORGANIZATION NAME PAYPAL * MYCOMPANYNAME 555-123-1234 NM SHIPPO.COM SHIPPO.COM +18559533706 SHIPPO.COM HTTPSGOSHIPPO CA 09/20 SHIPPO.COM HTTPSGOSHIPPO CA 11/06
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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