PetSmart offers an Autoship subscription service where you can get pet supplies delivered automatically on a schedule you choose, like weekly or monthly. When you sign up for Autoship, you get reminders before orders are placed and can easily adjust or cancel deliveries anytime through your PetSmart account. Members can enjoy discounts like 5% off recurring orders and free shipping on orders over $49. You might see charges from PetSmart because of this subscription service where payments happen automatically for the items you get delivered regularly.
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PetSmart allows users to cancel subscriptions online easily through the AutoShip tab with a few clicks and confirmation, with no need for phone calls or long waits, making it a straightforward process.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Pet Supplies and Services subscription.
How to Cancel Pet Supplies and Services: Step by Step
If you purchased through PetSmart.com:
- Log in to your PetSmart account.
- Navigate to the "Autoship" section.
- Click on "Cancel Subscription" located below the frequency dropdown menu.
- Select your reason for canceling from the options provided.
- Confirm your cancellation by following the prompts.
- You will receive a confirmation email regarding your cancellation.
- If your next order is set to process within 24 hours, it may still go through.
If you need assistance, here's how you can get in touch with Pet Supplies and Services's support team.
Email
The email is not available.
Tips and Tricks for Getting a Pet Supplies and Services Refund
- Be persistent and assertive: Follow up multiple times with customer service to ensure your cancellation request is processed.
- Insist on your rights: If relevant, insist on receiving what you paid for before canceling, but remain firm on cancellation.
- Use payment method changes: Change payment information to a card or account with zero funds to force automatic cancellation after failed billing attempts.
- Timing matters: Cancel near the billing cycle or right before renewal for easier enforcement of cancellation.
- Be wary of awkward excuses: Some users avoid using pet death as a reason to cancel, but it can sometimes be leveraged if necessary.
- Escalate carefully: If customer service is uncooperative, escalate the issue by politely requesting supervisors or using official communication channels repeatedly.
- Remove payment info: For difficult subscriptions like Petco Vital Care, removing your payment method can lead to automatic cancellation after failed charges.
- Avoid providing excessive details: Some subscriptions unreasonably demand long letters or notarized statements; refuse to comply and use alternate methods like payment blocking.
- Utilize positive language: Stay calm, polite, and clear about your intent to cancel without arguing or becoming hostile.
- Consider donation or reuse options: Some services allow you to donate or redirect unwanted product shipments.
Why Do People Request Refunds from Pet Supplies and Services
- Delayed or failed delivery of ordered products causing inconvenience
- Poor customer service, including rude or unhelpful staff behavior
- Inconvenient refund or return processes, such as having to return items far away
- Order cancellations without clear explanation by PetSmart
- Slow or problematic refund processing, especially with third-party payment methods
- Discontinuation of grooming services due to subjective pet suitability decisions by groomers
- Product damage during shipping or handling leading to dissatisfaction
- Lack of communication about order status or subscription changes
- High prices compared to alternatives
- Unavailability or inconsistency in product supply
Pet Supplies and Services Refund Script
Script
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Dear Pet Supplies and Services, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Pet Supplies and Services Refund Policy
PetSmart's AutoShip subscription can be canceled at any time by visiting the "AutoShip" tab in your PetSmart account and selecting the "Cancel Subscription" link. Cancellation will not affect orders placed within 24 hours of cancellation, and if you later reactivate the subscription, the discount may differ from the original one. This cancellation policy ensures flexibility and clarity for members managing their subscriptions.
The Easiest Way to Get a Pet Supplies and Services Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Pet Supplies and Services—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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