The Ultimate Step by Step Guide to Cancelling a Phoenix Active Subscription or Membership (phoenixactive.com)
By
Bella K.
|
Published
August 21, 2025
|
Updated
August 22, 2025
Phoenix Active is a company that helps people stay on track with their fitness and wellness goals through online classes and personalized coaching. They offer subscription plans that give you access to a variety of workouts and resources to support your journey. If you see a charge from them, it's likely for your monthly subscription, which provides you with exclusive content and support to help you stay active and motivated.
Cancelling a subscription with Phoenix Active may involve navigating their website and filling out specific forms, which can be slightly cumbersome. However, they provide clear instructions, making the process relatively straightforward.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Phoenix Active subscription.
How to Cancel Phoenix Active: Step by Step
If you purchased through the Phoenix Active website:
Visit phoenixactive.com and log into your account.
Navigate to the Account Settings section.
Select Subscriptions.
Find the subscription you wish to cancel.
Click on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap on your name at the top.
Select Subscriptions.
Find and select the subscription for Phoenix Active.
Tap on Cancel Subscription.
Confirm the cancellation on the prompt.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile icon in the top right corner.
Go to Payments & Subscriptions.
Tap on Subscriptions.
Select the Phoenix Active subscription.
Tap on Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Click on Settings (gear icon).
Select Payments.
Click on Manage automatic payments.
Find the entry for Phoenix Active.
Click on Cancel.
Confirm the cancellation.
How to Contact Phoenix Active
If you need assistance, here's how you can get in touch with Phoenix Active's support team.
Tips and Tricks for Getting a Phoenix Active Refund
Document Everything: Keep records of all communication and transactions related to your subscription.
Timing is Key: Try to cancel early in the billing cycle to avoid getting charged again.
Use the Right Language: Be clear and assertive; phrases like "I want to cancel my subscription immediately" can be effective.
Escalate if Needed: If you encounter resistance, don’t hesitate to ask to speak to a manager or supervisor.
Utilize Social Media: Posting your cancellation issues on platforms like Twitter or Facebook can sometimes expedite the process.
Try Different Contact Methods: If calling is frustrating, switch to email or live chat for potentially quicker resolutions.
Be Persistent: If your initial attempts fail, follow up regularly until you achieve the cancellation.
Look for Loopholes: Some users found success by citing "dissatisfaction" or "financial hardship" to expedite cancellation.
Know Your Rights: Familiarize yourself with consumer protection laws that might apply to recurring payments.
Offer to Cancel Future Payments: Sometimes expressing your intention to cancel future payments can prompt immediate cancellation of the subscription.
Why Do People Request Refunds from Phoenix Active
Financial constraints - Struggling with monthly expenses.
Limited usage - Not going often enough to justify the cost.
Change in personal circumstances - Moving, job changes, or family issues.
Unsatisfactory facilities - Equipment or cleanliness not meeting expectations.
Better alternatives - Found a more convenient or affordable option.
Long-term commitment - Unable to commit to a long subscription period.
Unsuitable class schedules - Classes conflicting with personal schedules.
Negative experiences - Poor customer service or interactions with staff.
Health issues - Injuries or illnesses that prevent participation.
Family obligations - Increased responsibilities at home or with children.
Phoenix Active Refund Script
Script
Copy
Dear Phoenix Active, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Phoenix Active Refund Policy
Phoenix Active allows members to cancel their subscription at any time by providing a written notice. Cancellations are effective at the end of the current billing cycle, and members will not be charged for the subsequent billing period. Refunds are not provided for any unused portion of the subscription.
The Easiest Way to Get a Phoenix Active Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Phoenix Active—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be wary of Phoenix Active's cancellation policies, as they may employ tactics like requiring you to navigate multiple steps to cancel or imposing a notice period. Additionally, check for any hidden terms that might lock you into a contract or incur early cancellation fees. Always review the fine print to avoid unexpected charges or complications when trying to cancel your subscription.
Financial constraints - Struggling with monthly expenses.
Limited usage - Not going often enough to justify the cost.
Change in personal circumstances - Moving, job changes, or family issues.
Unsatisfactory facilities - Equipment or cleanliness not meeting expectations.
Better alternatives - Found a more convenient or affordable option.
Long-term commitment - Unable to commit to a long subscription period.
Unsuitable class schedules - Classes conflicting with personal schedules.
Negative experiences - Poor customer service or interactions with staff.
Health issues - Injuries or illnesses that prevent participation.
Family obligations - Increased responsibilities at home or with children.
Account email address
Account password
Subscription type
Membership ID
Billing information
Reason for cancellation
Date of last payment
Contact number
Confirmation of any free trial periods
Terms of cancellation
Before cancelling your Phoenix Active subscription, be aware that you will lose access to a wide array of fitness classes and specialized workout programs designed for all levels. Additionally, any community support and personal coaching benefits will no longer be available, which can impact your motivation and progress. Check if your subscription offers any prorated refunds or if any content will remain accessible for a limited time after cancellation. Lastly, consider that your membership may include exclusive discounts or early access to events that you won't be able to take advantage of once you cancel.
Phoenix Active allows members to cancel their subscription at any time by providing a written notice. Cancellations are effective at the end of the current billing cycle, and members will not be charged for the subsequent billing period. Refunds are not provided for any unused portion of the subscription.
To cancel your subscription with Phoenix Active, you will need your password to access your account. If you’ve forgotten your password, you can easily reset it by visiting [this link](https://phoenixactive.com/reset-password). If you require further assistance, feel free to contact their support team directly.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Phoenix Active subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Phoenix Active account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Phoenix Active online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
PHOENIX ACTIVE PHOENIXACTIVE PHOENIX A PNX ACTIVE PHNXACTIVE P.A. SUBSCRIPTION
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
