Pixieset is a platform where you can create beautiful online galleries to showcase your photos and videos. They offer different subscription plans starting from free to paid tiers that give you more storage, features, and the ability to use your own domain and remove Pixieset branding. Paid plans also let you sell your photos without paying commission fees, and you get access to mobile apps and a storefront. You get billed monthly or yearly depending on your subscription, which can be canceled or changed anytime, so if you see charges from them, it’s likely for your chosen subscription plan.
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The cancellation process is straightforward and can be done directly from the user's account billing page by a few clicks, with clear options to cancel or downgrade the subscription. The main complexity might arise if there are unpaid invoices or if storage usage prevents downgrading to the free plan, but these are relatively minor barriers.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Pixieset subscription.
How to Cancel Pixieset: Step by Step
If you purchased through Pixieset:
- Log into your Pixieset account.
- Navigate to the Billing page by clicking your Profile Icon.
- Click Change Plan next to the subscription you wish to cancel.
- On the next page, click Cancel Subscription.
If you need assistance, here's how you can get in touch with Pixieset's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a Pixieset Refund
- Contact support directly via email rather than using website cancellation forms to ensure your request is handled personally.
- Use clear, firm language like "Please cancel my subscription immediately and confirm in writing." Avoid ambiguous phrasing to prevent delays.
- Request written confirmation that your cancellation is processed to have proof and prevent surprise charges.
- Cancel close to the end of your billing cycle to maximize the use of your paid period without extra charges.
- Be persistent and prepared to escalate if initial support responses are slow or dismissive; mention that you will dispute charges with your bank if not resolved.
- Check payment method statements frequently after cancellation request to catch any unauthorized charges.
- Use social media or public forums to post complaints if the cancellation process is obstructive; companies often respond faster to public exposure.
- Save all communication records including emails, chat logs, and screenshots as evidence.
Why Do People Request Refunds from Pixieset
- Complicated image download process, especially on mobile devices.
- Booking features lag behind competitors.
- Websites not ranking well on Google requiring extra SEO effort.
- No automated marketing email feature, crucial for customer relationship management (CRM).
- Account cancellations during low photography work periods, such as the pandemic.
- Clients have difficulty downloading images.
- Free accounts deliver reduced quality images and may involve unexpected commission fees.
- Limited free storage forcing frequent gallery deletions.
- Perception of stagnated development compared to competitors.
- Customer service challenges with difficult contact experience.
Pixieset Refund Script
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Dear Pixieset, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Pixieset Refund Policy
Pixieset subscriptions renew automatically on a monthly or yearly basis. You can cancel your subscription anytime from the Billing page; monthly cancellations take effect immediately, while yearly subscriptions can be canceled immediately or set to cancel at the period's end by turning off auto-renewal. After cancellation, access to additional storage and upgraded features ends, and no credits or refunds are provided.
The Easiest Way to Get a Pixieset Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Pixieset—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Pixieset charges could show up on your statement as: Pixieset Subscription Pixieset Lab Fees Pixieset Offline Payment Pixieset Coupon Adjustment Pixieset Boutique Packaging
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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