How to Cancel a Planet Fitness Canada Subscription
The Ultimate Step by Step Guide to Cancelling a Planet Fitness Canada Subscription or Membership (planetfitness.ca)
By
Bella K.
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Published
August 20, 2025
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Updated
August 21, 2025
Planet Fitness Canada is a gym chain that offers affordable memberships for anyone looking to get fit. They focus on providing a friendly, no-judgment environment for all fitness levels. Their subscription options usually include a basic monthly fee, which may cover access to the gym, fitness classes, and additional perks like personal training sessions. If you see a charge from them, it's likely your monthly membership fee!
Canceling a subscription can be confusing due to the requirement of notice periods and specific procedures outlined by Planet Fitness. Additionally, customers often face challenges like long wait times for customer service or unclear cancellation policies.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Planet Fitness Canada subscription.
How to Cancel Planet Fitness Canada: Step by Step
If you purchased through Planet Fitness Canada website:
Visit the Planet Fitness Canada website and log into your account.
Navigate to the Account Settings section.
Click on the Membership tab.
Select Cancel Membership option.
Follow the prompts to confirm your cancellation.
Ensure you receive a confirmation email regarding your cancellation.
If you purchased through a mobile app:
Open the Planet Fitness app on your device.
Log into your account.
Go to the Account or Membership section.
Find the Cancel Membership button.
Complete the cancellation process by following the instructions provided.
Check for a confirmation message or email regarding your cancellation.
If you purchased through in-person at a gym location:
Visit your local Planet Fitness gym.
Approach the front desk and request to cancel your membership.
Provide necessary identification and membership details as requested.
Fill out any required forms for cancellation.
Ask for a confirmation receipt of your cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Navigate to the Settings (gear icon) in the upper right corner.
Select Payments and then click on Manage Automatic Payments.
Find your subscription to Planet Fitness Canada.
Click on Cancel to terminate the subscription.
Check for a confirmation email from PayPal regarding the cancellation.
If you purchased through Apple/iTunes:
Open the Settings app on your device.
Tap on your name at the top to access your account.
Select Subscriptions.
Find and select your Planet Fitness subscription.
Tap on Cancel Subscription.
Confirm your cancellation when prompted and check for a confirmation email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Locate and select your Planet Fitness subscription.
Tap on Cancel Subscription.
Follow the prompts to confirm your cancellation.
How to Contact Planet Fitness Canada
If you need assistance, here's how you can get in touch with Planet Fitness Canada's support team.
Tips and Tricks for Getting a Planet Fitness Canada Refund
Call during off-peak hours for quicker responses, typically early mornings or weekdays.
Be polite yet firm when stating your intention to cancel; a calm tone often helps.
Ask for a confirmation email right away to have proof of your cancellation request.
Document everything: take notes on who you spoke to and the time of the call.
Use specific cancellation language, like "I would like to cancel my membership effective immediately" to avoid confusion.
Request to cancel through the app or website if available, as it may streamline the process.
Follow up with a second call or an email if you haven't received confirmation within a few days.
Check the cancellation policy, but focus on finding loopholes or policies that favor cancellation.
Escalate if necessary: ask to speak to a manager if the representative is unhelpful.
Utilize the chat feature if available on their website for written records of your cancellation request.
Consider timing your cancellation around billing cycles to avoid extra charges.
Be aware of early termination fees and be prepared to negotiate or explain your situation to avoid them.
Why Do People Request Refunds from Planet Fitness Canada
High Costs: Monthly fees can add up.
Inconvenient Location: Gym is too far from home or work.
Change in Fitness Goals: Member's goals have shifted away from gym workouts.
Lack of Time: Busy schedule makes it hard to visit the gym.
Facility Maintenance Issues: Equipment is not well-maintained.
Membership Type Changes: User wants to switch to a different type of membership.
Relocation: Moving to an area without a Planet Fitness.
Personal Health Issues: Injury or medical conditions prevent gym attendance.
Unsatisfactory Environment: Gym atmosphere is not motivating or welcoming.
Membership Benefits Not Used: Members feel they aren't taking advantage of perks.
Negative Experiences: Poor customer service or interactions with staff.
Frequent Travel: Member travels often and cannot use the gym.
Better Alternatives: Found a different gym that meets their needs more effectively.
Lack of Classes or Programs: Desired classes are not offered at the location.
Planet Fitness Canada Refund Script
Script
Copy
Dear Planet Fitness Canada, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Planet Fitness Canada Refund Policy
Planet Fitness Canada allows members to cancel their monthly membership either online or in-person at the gym. To avoid additional charges, cancellations must be made prior to the next billing cycle. Members are encouraged to review specific terms outlined in their agreement for any potential fees or conditions.
The Easiest Way to Get a Planet Fitness Canada Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Planet Fitness Canada—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Planet Fitness Canada's policies often require a written notice to cancel, which may lead to delays or confusion. They may also have specific cancellation timelines that, if missed, could result in being charged for an additional billing cycle. Always check for any early-cancellation fees in your agreement, as they can add an unexpected cost.
High Costs: Monthly fees can add up.
Inconvenient Location: Gym is too far from home or work.
Change in Fitness Goals: Member's goals have shifted away from gym workouts.
Lack of Time: Busy schedule makes it hard to visit the gym.
Facility Maintenance Issues: Equipment is not well-maintained.
Membership Type Changes: User wants to switch to a different type of membership.
Relocation: Moving to an area without a Planet Fitness.
Personal Health Issues: Injury or medical conditions prevent gym attendance.
Unsatisfactory Environment: Gym atmosphere is not motivating or welcoming.
Membership Benefits Not Used: Members feel they aren't taking advantage of perks.
Negative Experiences: Poor customer service or interactions with staff.
Frequent Travel: Member travels often and cannot use the gym.
Better Alternatives: Found a different gym that meets their needs more effectively.
Lack of Classes or Programs: Desired classes are not offered at the location.
Member ID
Account holder's name
Email address
Phone number associated with the account
Billing details
Subscription type
Date of joining
Reason for cancellation
Final payment status
Any promotional offers at sign-up
Before cancelling your Planet Fitness Canada membership, consider that you will lose access to the gym facilities, fitness classes, and any personal training services included in your plan. Additionally, if you cancel before your billing cycle ends, you may still be charged for that cycle. It's also important to check if there's a cancellation fee or specific notice period required. Remember that any promotional pricing or membership perks will be forfeited upon cancellation.
Planet Fitness Canada allows members to cancel their monthly membership either online or in-person at the gym. To avoid additional charges, cancellations must be made prior to the next billing cycle. Members are encouraged to review specific terms outlined in their agreement for any potential fees or conditions.
To cancel your Planet Fitness Canada subscription, you will need your account password to log in to your account on their website. If you've forgotten your password, you can reset it by visiting https://www.planetfitness.ca/login and clicking on 'Forgot password?'. Once you reset it, you’ll be able to access your account and proceed with the cancellation.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Planet Fitness Canada subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Planet Fitness Canada account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Planet Fitness Canada online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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