The Ultimate Step by Step Guide to Cancelling a Plusnet Subscription or Membership (plus.net)
By
Bella K.
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Published
Invalid Date
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Updated
August 12, 2025
Plusnet is a friendly UK-based internet service provider that offers broadband and phone services for homes and businesses. They provide various subscription plans to fit different needs, including packages with super-fast fiber internet and landline options. If you see a bill from Plusnet, it’s likely for your monthly broadband or phone service, making it easy to stay connected!
Cancelling a subscription with Plusnet can be somewhat challenging due to the need to navigate their customer service processes and potential hold times. Additionally, customers may encounter persuasion to retain services which can complicate the cancellation experience.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Plusnet subscription.
How to Cancel Plusnet: Step by Step
If you purchased through Plusnet.co.uk:
Go to the Plusnet website.
Log in to your account using your username and password.
Navigate to the Account settings page.
Select Manage products.
Locate your subscription and click on Change my Package.
Select the Cancel my subscription option.
Follow the on-screen prompts to confirm the cancellation.
Once confirmed, you will receive a confirmation email regarding your cancellation.
If you purchased through Direct Debit:
Access your bank account online or through your banking app.
Locate the Direct Debit setup for Plusnet.
Select the Cancel Direct Debit option.
Follow any necessary prompts to finalize the cancellation.
If you purchased through a Third-Party Reseller:
Contact your third-party reseller (e.g., Amazon, eBay) directly.
Provide your order details and request cancellation of your Plusnet subscription.
Ensure to follow any instructions they provide to complete the cancellation process.
How to Contact Plusnet
If you need assistance, here's how you can get in touch with Plusnet's support team.
Reach out during off-peak hours to avoid long wait times and speak to a representative more quickly.
Be polite but firm in your conversation to maintain a positive tone while clearly stating your intent to cancel.
Start by mentioning any offers you’ve seen from competitors to encourage them to keep you as a customer.
Request cancellation through social media if you're facing difficulty over the phone—companies often prioritize public interactions.
Ask for escalation options if the first agent isn't helpful, as managers may have more authority for cancellation requests.
Document everything, including dates, times, and names of representatives for reference in case of disputes.
Use specific phrases like "I want to cancel my subscription immediately" to be clear about your intentions.
Check if you're eligible for any loyalty offers or discounts before proceeding, as sometimes they may offer a deal to keep you.
Explore online chat options which may provide quicker responses than phone calls.
Set a reminder to follow up if you don’t receive confirmation of cancellation soon after your call or chat.
Why Do People Request Refunds from Plusnet
High costs compared to competitors
Poor customer service experiences
Frequent connectivity issues or outages
Slow internet speeds not meeting expectations
Hidden fees or unexpected charges
Difficulty in the cancellation process
Limited package options for specific needs
Move to a different provider offering better deals
Unsatisfactory broadband performance during peak times
Changes in personal circumstances, such as financial issues
Lack of support for new technologies, such as fiber
Plusnet Refund Script
Script
Copy
Dear Plusnet, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Plusnet Refund Policy
Plusnet allows customers to cancel their membership or subscription at any time, but a minimum notice period of 14 days is typically required. Depending on your contract, early termination may incur additional fees. It's advisable to review the specific terms in your agreement or contact customer support for detailed guidance.
The Easiest Way to Get a Plusnet Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Plusnet—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Plusnet often requires you to honor the duration of your contract, which may include early cancellation fees. You might encounter complications like a minimum contract term that could lock you in for several months, and promotional rates that revert to higher prices if you cancel early. Always review your terms carefully to avoid surprises.
High costs compared to competitors
Poor customer service experiences
Frequent connectivity issues or outages
Slow internet speeds not meeting expectations
Hidden fees or unexpected charges
Difficulty in the cancellation process
Limited package options for specific needs
Move to a different provider offering better deals
Unsatisfactory broadband performance during peak times
Changes in personal circumstances, such as financial issues
Lack of support for new technologies, such as fiber
Account number
Personal information (name, address, etc.)
Reason for cancellation
Payment details (last four digits of card, billing address)
Date of cancellation request
Confirmation of any outstanding bills
Contract end date
Alternate contact method (email or phone number)
Details of any products or services subscribed to
Email associated with account
Before cancelling your Plusnet subscription, be aware that you will lose access to any broadband service, which may disrupt your internet connectivity. Additionally, if you cancel before the end of your contract, you might incur early termination fees. Consider the features tied to your plan, such as static IP addresses or unlimited data, as these will also be forfeited. It's also worth checking for any outstanding bills or equipment return requirements to avoid further charges.
Plusnet allows customers to cancel their membership or subscription at any time, but a minimum notice period of 14 days is typically required. Depending on your contract, early termination may incur additional fees. It's advisable to review the specific terms in your agreement or contact customer support for detailed guidance.
To cancel your Plusnet subscription, you will need your account password for verification. If you've forgotten it, you can easily reset it by visiting the following link: https://www.plus.net/support/account/reset_password.shtml. Make sure to have your password handy when you contact customer support.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Plusnet subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Plusnet account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Plusnet online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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