Poke Pet Shop offers custom hand-drawn and build-your-own pet artwork products that are processed and shipped within a few days. They accept a variety of payment methods including all major credit cards, Apple Pay, PayPal, and others, but there is no indication on their website that they offer subscription or recurring billing services. Customers might see charges from them if they purchase one of these custom pet art products or accessories. The billing you see would likely be for one-time purchases rather than a subscription service. [Source: pokepetshop.com FAQs and product pages]
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Canceling a subscription or order at Poke Pet Shop is relatively easy within 24 hours of placing the order, after which cancellation is not possible because products are made to order. Customers can cancel or request changes by contacting them quickly, but after the window, the process is restrictive and not flexible, making it moderately easy if done promptly.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Poke Pet Shop subscription.
How to Cancel Poke Pet Shop: Step by Step
If you purchased through Credit or Debit Card:
- Log in to your account on the Poke Pet Shop website.
- Navigate to the Account Settings.
- Select Subscriptions from the menu.
- Locate the subscription you want to cancel.
- Click on Cancel Subscription and follow the prompts to confirm.
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings (gear icon).
- Select Payments and then Manage Pre-approved Payments.
- Find Poke Pet Shop in the list.
- Select the subscription and click on Cancel.
If you purchased through a Gift Card:
- Log in to your Poke Pet Shop account.
- Navigate to the Gift Cards section in your account.
- Look for any active subscriptions associated with your gift card.
- If a subscription is present, follow the cancellation steps outlined in your account settings.
- You may also contact customer support to assist with cancellation.
If you need assistance, here's how you can get in touch with Poke Pet Shop's support team.
Tips and Tricks for Getting a Poke Pet Shop Refund
- Initiate cancellation early: Start the cancellation process within the first 24 hours if possible, as requests beyond that are often denied.
- Use clear and firm language: Clearly state you want to cancel and expect no further charges; avoid vague wording.
- Contact via multiple channels: Use email, customer support forms, and app store platforms for iOS or Google Play subscriptions to increase the chances of success.
- Escalate politely but firmly: If the first level of support denies cancellation, request escalation to a manager or supervisor.
- Leverage app store or payment platform cancellation: If the company is unresponsive, cancel through Google Play or Apple App Store subscription settings directly.
- Be patient but persistent: Follow up regularly if initial cancellation requests are ignored or delayed.
- Document all communications: Keep copies of emails, chat logs, and cancellation confirmations as proof.
- Cancel before renewal dates: Timing cancellation just before a renewal avoids unwanted charges.
- Use social proof or public reviews: Mentioning other users' negative experiences on forums may sometimes prompt quicker action from support.
Why Do People Request Refunds from Poke Pet Shop
- Custom-made product policy: cancellations or full refunds are only accepted within the first 24 hours of placing an order.
- Receiving wrong or incorrect items instead of the custom order placed.
- Poor product quality especially with replacement products.
- Late delivery missing guaranteed delivery dates impacting special occasions.
- Refusal or difficulty obtaining refunds due to strict refund and cancellation policies.
- Problems with order cancellations after the 24-hour window.
- Shipping and address issues, including extra shipping charges not reimbursed.
- Slow or no customer service response, and inadequate communication from the company.
- Partial refunds offered instead of full, even when errors were on the company's side.
Poke Pet Shop Refund Script
Script
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Dear Poke Pet Shop, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Poke Pet Shop Refund Policy
Poke Pet Shop does not accept any cancellation requests for memberships or subscriptions after 24 hours of placing the order, due to the custom nature of their products. They do offer product revisions if customers are unsatisfied and provide replacements for damaged or defective merchandise under certain conditions. For defects on specific products like Metal Cards and Acrylic Cases, customers must notify within 7 days of delivery.
The Easiest Way to Get a Poke Pet Shop Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Poke Pet Shop—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
PokePet Poke Pet Shop PokePetShop.com
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