The Ultimate Step by Step Guide to Cancelling a popai Subscription or Membership (popai.pro)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
PopAi is a helpful AI tool that lets you chat with documents, create slides, generate images, and get homework help. They offer a free plan with basic features and limits on how much you can use, plus subscription plans if you want more access and power. The monthly Pro plan costs about $9.90 and gives you more usage and special features, while the Unlimited plan costs around $40 a month and lets you use everything without limits. So, if you see a charge from PopAi, it's likely for one of these subscriptions that give you extra tools and usage beyond the free version.
Cancellation can be done directly via user account settings or by emailing customer service, making it straightforward but somewhat dependent on the user's familiarity with account navigation or willingness to email for support.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a popai subscription.
How to Cancel popai: Step by Step
If you purchased through the PopAi website:
Log into your account on the PopAi website.
Go to Subscription Settings.
Select “Cancel Subscription.”
Confirm the cancellation.
If you purchased through email support:
Email the customer service team at customerservice@popai.pro.
Request cancellation of your subscription.
You will remain on the plan until the end of your current billing period.
How to Contact popai
If you need assistance, here's how you can get in touch with popai's support team.
Start cancellation process early and don’t wait until the last minute to avoid automatic renewal.
Use polite but firm language in emails or calls: acknowledge the rep’s job but clearly state you want to cancel immediately.
Navigate subscription details carefully, often the cancel button is hidden behind subtle or light grey text links like "View order details".
Be persistent; some users report needing multiple emails or calls, including a final firm or frustrated message to get cancellation honored.
Check for “dark pattern” designs: buttons may be faded out, mislabeled, or redirect you to keep the subscription—look for a final confirmation button highlighted in red.
Escalate if necessary; if frontline support stalls, ask for supervisors or use social media to push for cancellation.
Clear app cache or log out and log back in if the cancel option doesn’t appear immediately online.
Document all communication including screenshots and copy of cancellation confirmations.
Timing matters: cancel at least 24 hours before renewal time as per some user experiences to avoid charges.
Sometimes cancelling via phone works better than online portals, especially when the website is designed to be confusing.
Why Do People Request Refunds from popai
Not using the service enough
Subscription or membership too expensive
Unmet value or benefits from the product/service
Product bugs or technical issues
Payment failures or billing issues
Lack of flexibility to change or edit subscription
Poor customer onboarding experience
Customer experience shortcomings
Price increase
Service withdrawal in certain regions
Frustration with checkout process
Better alternatives available
No ongoing value realization
popai Refund Script
Script
Copy
Dear popai, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
popai Refund Policy
PopAi subscription can be canceled at any time by logging into your account, navigating to Subscription Settings, selecting "Cancel Subscription," and confirming the cancellation. After cancellation, you will retain access to your Plus plan until the end of the current billing period. For assistance, you can contact customer service at customerservice@popai.pro.
The Easiest Way to Get a popai Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from popai—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
PopAi allows you to cancel your Plus subscription at any time, and you will retain access to your subscription benefits until the end of the current billing period. There are no contracts, lock-ins, or early cancellation fees mentioned in their terms or FAQ. However, cancellation only stops renewal; your access continues until the period paid for ends, so you can't get an immediate refund or instant cancellation of service.
Not using the service enough
Subscription or membership too expensive
Unmet value or benefits from the product/service
Product bugs or technical issues
Payment failures or billing issues
Lack of flexibility to change or edit subscription
Poor customer onboarding experience
Customer experience shortcomings
Price increase
Service withdrawal in certain regions
Frustration with checkout process
Better alternatives available
No ongoing value realization
PopAi account login credentials (email and password, or social login access via Gmail or Apple)
Access to the Subscription Settings within your PopAi account
The correct email address associated with your PopAi membership (used for perks and billing – avoid logging in with a different email)
Ability to confirm cancellation through the PopAi subscription portal
Customer service email (customerservice@popai.pro) – if canceling via support, you may need to provide your registered account email and/or other identifying details
Before cancelling your PopAi subscription, know that you will lose access to the premium features included in your subscription plan. After cancellation, you will revert to the free version which only offers basic content creation, limited AI capabilities, and standard templates. You can cancel your subscription anytime through your account settings, but your access to premium features will continue only until the current billing period ends. It's important to consider that cancelling means you will no longer benefit from the enhanced AI tools and specialized templates available in the paid plan.
PopAi subscription can be canceled at any time by logging into your account, navigating to Subscription Settings, selecting "Cancel Subscription," and confirming the cancellation. After cancellation, you will retain access to your Plus plan until the end of the current billing period. For assistance, you can contact customer service at customerservice@popai.pro.
To cancel your PopAi (popai.pro) subscription, you can do it anytime either through your account settings or by emailing their customer service for assistance at customerservice@popai.pro. There is no specific information indicating that you need your password to cancel, so they might assist you even without password authentication. If you do need to reset your password, you can usually do so at the PopAi password reset page, though the exact URL wasn't found directly, it is commonly accessible via the site's login page under "Forgot Password".
We've actually written a step by step guide on how to get a refund from popai. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your popai subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your popai account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel popai online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
No specific information is found on the different ways a charge from popai.pro could show up on your statement. The exact statement descriptor used by popai.pro for charge can vary and is not publicly available from the sources checked.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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