Post Planner is a tool that helps you schedule and manage your social media posts. They offer different subscription plans ranging from a free plan with limited features to business and enterprise plans with more social accounts and advanced tools. You might see a charge from them if you subscribe to one of these plans to get more features like scheduling more posts or accessing AI content suggestions. They offer a 7-day free trial, and payments can be made using major credit cards or PayPal.
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Cancelling a Post Planner subscription requires sending an email to support and waiting for processing, which is less immediate and more indirect than having an option directly on the website or app. The policy is straightforward but involves some delay for cancellation to take effect at the end of the billing period, adding friction to the process.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Post Planner subscription.
How to Cancel Post Planner: Step by Step
If you purchased through PostPlanner.com:
- Compose an email to support@postplanner.com.
- In the email subject line, write: Cancel my Post Planner account.
- Include your associated email address in the email body (usually the same as your login email).
- Send the email to initiate the cancellation process.
- Wait for confirmation that your cancellation has been processed.
- You will retain access to your account until the end of the current billing period, after which you will not be charged again.
If you need assistance, here's how you can get in touch with Post Planner's support team.
Tips and Tricks for Getting a Post Planner Refund
- Use explicit and clear language like "Please cancel my Post Planner subscription immediately" in your cancellation request emails.
- Send cancellation requests via email to support@postplanner.com as this is the primary official channel acknowledged by users.
- Keep a record of all correspondence with customer service in case of disputes or persistent charges.
- Follow up persistently with emails if you do not receive confirmation or if charges continue post-cancellation.
- Request a refund proactively if you have been charged after cancellation and mention how long the subscription was unwanted.
- Use escalation language such as "If I do not receive confirmation of cancellation and refund, I will dispute the charge with my bank" to prompt faster resolution.
- Be aware that support is primarily via email and chat, with no phone support, so be mindful to check email frequently for responses.
- Timing your cancellation request a few days before the next billing cycle may help avoid unwanted charges for the next period.
- Some users recommend requesting cancellation cancellations in the middle of the week for potentially quicker responses versus weekends or holidays.
Why Do People Request Refunds from Post Planner
- Refusal to cancel subscriptions early even when users realize the subscription is ongoing shortly after signing up.
- No refund policy offered despite users stopping usage or requesting cancellation.
- Unawareness of ongoing subscription due to confusion between one-off payments and subscription models.
- Poor customer service, especially regarding cancellation and refund requests.
- Posts not publishing correctly such as posting at wrong times, duplicate posts, or posting to wrong pages.
- Software not keeping up with changing social media landscapes, leading to reduced usefulness.
- Unhelpful support responses to technical issues, including advice that is ineffective.
- Difficulty in removing credit card information after cancellation requests.
- Surprise ongoing charges due to lack of email notifications for subscription renewals.
- Offer of discounts to keep users from cancelling can be a source of frustration.
Post Planner Refund Script
Script
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Dear Post Planner, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Post Planner Refund Policy
Post Planner offers refunds for signup payments and annual subscription renewals if contacted within 7 days of payment; no refunds are given after 7 days, and there are no refunds for monthly renewal payments. Subscription cancellations must be done before the renewal date by emailing support@postplanner.com, with cancellation taking effect at the end of the current billing period, allowing continued access until then without further charges.
The Easiest Way to Get a Post Planner Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Post Planner—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Post Planner charges could show up on your statement with descriptors such as: POSTPLANNER POST PLANNER POSTPLANNER.COM POSTPLANNER SUBSCRIPTION or POSTPLANNER PAYMENT.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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