Premium at logos.com is a subscription service mainly for people who want to study the Bible in depth or lead small groups. For $9.99 a month or $99.99 a year (after a free 30-day trial), you get cool features like quick verse details, a curated library of books, and ways to create group questions. Paying yearly saves you some money, and subscribers also get perks like discounts on books and extra free books each month. You might see charges from them if you signed up for these handy study tools and resources.
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Cancelling a subscription on Logos.com Premium is relatively easy as it can be done online by visiting the subscriptions management page and turning off auto-renew. There is clear direction on how to manage and cancel subscriptions, though no refund is provided which may add a small hurdle in terms of perceived fairness.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Premium subscription.
How to Cancel Premium: Step by Step
If you purchased through the Logos website:
- Log in to your account at Logos.com.
- Navigate to your account settings.
- Click on "Subscriptions" to view your active subscriptions.
- Find the subscription you wish to cancel.
- Look for an option to stop auto-renewal or to cancel the subscription.
- If available, follow the prompts to confirm the cancellation.
- You may also want to update your billing method to a prepaid card if instructed, to help prevent charge attempts.
If you purchased through PayPal:
- Log in to your PayPal account.
- Navigate to the Settings (the gear icon).
- Click on "Payments".
- Under Manage pre-approved payments, find Logos.com.
- Select the Logos.com subscription.
- Click on Cancel to stop future payments.
If you need assistance, here's how you can get in touch with Premium's support team.
Tips and Tricks for Getting a Premium Refund
- Be prepared to be assertive and unapologetically firm. Don't hesitate to express frustration clearly but professionally.
- Start politely, then escalate your tone if needed. Begin with polite cancellation requests, then firmly demand cancellation if met with resistance.
- Use the tactic of expressing frustration but distinguishing it from the representative. For example, say "I am very frustrated but I know this isn't your fault, I need your help to cancel now."
- Call repeatedly and hang up without arguing if the rep is unhelpful. Calling back can get you a more cooperative representative.
- Ask to be immediately transferred to the cancellation or retention department. Be direct about wanting to talk to someone who can cancel your subscription immediately.
- Avoid asking for supervisors first, as they may be less helpful.
- Try to reach representatives near the end of their shift, who may want to end calls fast.
- Disrupt automated phone menus (IVR) by pressing random keys or raising your voice calmly but firmly.
- Explicitly say to stop contacting you repeatedly if calls or aggressive retention tactics continue.
- Document your attempts with screenshots or notes of conversations, especially if you plan to escalate complaints.
- When cancelling online, do so well in advance before renewal dates, usually 24-48 hours prior.
- Use simple, clear language focused on cancelling now—avoid long explanations or emotional appeals.
- Blocking payments via your bank or using virtual credit cards can stop unauthorized charges if cancellation fails.
Why Do People Request Refunds from Premium
- Difficulty in canceling subscriptions or renewals due to non-functional cancellation links or service unavailable errors.
- Non-responsive or unhelpful customer service when addressing cancellation or refund requests.
- Limited or no refund options beyond a short refund window (14 days for subscriptions, 5 days for domain purchases).
- Restrictions on account control, such as inability to transfer or delete domains freely.
- Unexpected charges despite attempted cancellations, leading to disputes to recover funds.
- Unsatisfactory product or service features such as limitations on usage of third-party apps (e.g. Wix) with their premium accounts.
- Price sensitivity and financial constraints prompting cancellation.
- Lack of product updates or innovation leading customers to seek alternatives.
- Unresolved technical issues or bugs impacting user experience.
- Shifting customer needs causing decreased relevance of the subscription.
Premium Refund Script
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Dear Premium, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Premium Refund Policy
Premium subscription on Logos.com can be canceled by contacting Customer Support or through the subscription management options. If you cancel after 24 months of consecutive subscription, you receive a Legacy Fallback License that retains offline features but excludes future updates or AI features. Subscription fees are non-refundable, and access to subscription-included books ends upon cancellation, while individually purchased books remain yours.
The Easiest Way to Get a Premium Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Premium—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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