Canary's Premium Service is a subscription that enhances your security camera experience by offering features like 24/7 live viewing, motion notifications with video clips, person detection, 30-day video history, loud sound detection, and smart integrations with Apple TV, Alexa, and Google Home. It also extends your device warranty to two years. The subscription costs $14.99 per month or $149 per year for the first device, and additional devices at the same location cost $4.99 per month or $49.99 per year. You might see a charge from Canary if you have this Premium Service subscription for one or more of your devices.
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The cancellation process is relatively straightforward, allowing users to cancel directly through the website with clear steps and also via Apple subscriptions if applicable. Support is available through multiple channels (chat, email, phone) to assist if needed, which reduces difficulty, but the need to log in and follow multi-step instructions adds some complexity, placing it at a moderate ease level.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Premium Service subscription.
How to Cancel Premium Service: Step by Step
If you purchased through my.canary.is:
- Log in to your account at my.canary.is and select your location.
- Click Manage Service Plan.
- Click Cancel Premium Service.
- Follow the instructions on screen.
If you purchased through Apple Subscriptions:
- Go to the Settings App.
- Tap on Profile Settings (top row on the page).
- Tap Subscriptions.
- Tap into your subscription.
- Follow the on-screen instructions to cancel.
If you need assistance, here's how you can get in touch with Premium Service's support team.
Tips and Tricks for Getting a Premium Service Refund
- Claim you don’t use the service at all rather than citing cost or other reasons, as this can prevent counters from the company.
- Initiate cancellation during off-hours or weekends when support staff is likely less responsive and less able to push retention offers.
- Escalate by requesting to speak with supervisors or mentioning intent to dispute charges
- Use direct, simple language like "I want to cancel my subscription immediately"
- Schedule your cancellation ahead of the next billing cycle and warn the company you will cancel if charged again.
- Freeze the payment method so the service cannot charge you, prompting them to reach out and allowing cancellation during that contact.
- Cancel via desktop website if mobile app or site won’t allow it, as some services restrict cancellation to desktop platforms.
- After cancelling, carefully monitor your bank or card statements
- Be persistent and patient; some services make cancellation difficult intentionally, so multiple attempts or contacts may be necessary.
- Threaten to escalate publicly via social media or through your credit card company if the cancellation is not honored.
Why Do People Request Refunds from Premium Service
- Sneaky subscription practices including auto-renewals without clear notification.
- Auto-renewals monthly or annually with reminder emails customers sometimes miss.
- No refunds if cancelled after renewal and no pro-rated refunds for mid-term cancellations.
- Difficulty cancelling through app or website; unclear or limited cancellation options.
- Lack of value in the paid service, no improvement over free features, cameras become useless without premium.
- Price increases without prior direct notification.
- Poor or unresponsive customer service, frequent ghosting after reaching out.
- Technical issues like inability to unlink devices or problems with two-factor authentication.
- Continued billing after cancellation requests, with no refunds given.
- Perceived as deceptive and money-grabbing, unwillingness to issue refunds.
- Subscriptions remain active regardless of device status.
- Difficulties or delays cancelling via email, SMS, live chat, phone, or web app.
- Contractual and legal disputes over cancellation policies and refund eligibility.
- Service quality decline, including app performance problems and lack of desired paid features.
Premium Service Refund Script
Script
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Dear Premium Service, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Premium Service Refund Policy
Premium Service (canary.is) cancellation policy allows refunds for monthly plans if cancelled within 3 days of the initial purchase, excluding renewals. Annual plans are eligible for a full refund if cancelled within 14 days of the initial purchase, also excluding renewals. Cancellation can be done via my.canary.is account or Apple Subscriptions, and customers are advised to download or bookmark any videos before cancelling as they cannot be retrieved afterward.
The Easiest Way to Get a Premium Service Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Premium Service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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